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HT5527: iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

Learn about iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

HT5527 I paid $40 for 20GB on 9/24. Can I get the refund?

303 Views 3 Replies Latest reply: Oct 31, 2012 10:09 PM by Paul Lam RSS
Paul Lam Level 1 Level 1 (5 points)
Currently Being Moderated
Oct 8, 2012 7:57 AM

I started to use .Mac since 2003. I paid $40 for 20GB on 9/24. Can I get the refund? I didn't receive any email from Apple yet.

  • Roger Wilmut1 Level 9 Level 9 (64,095 points)

    You can cancel an iCloud storage upgrade within 15 days of buying (in your case that appears to be tomorrow):

     

    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:

     

    https://discussions.apple.com/message/19323996#19323996

     

    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:

     

    https://discussions.apple.com/message/16968425#16968425

     

    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mmd602084a

     

    and expand 'Downgrade your storage for the next plan year'.

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