13 Replies Latest reply: Nov 5, 2012 6:02 AM by planb77
nettsie72 Level 1 Level 1 (0 points)

To Whom It May Concern:

 

I'm experiencing issue connecting my Ipod Shuffle dock to my new computer, which is Windows 7.   I've tried everything from sun up to sun down, does anyone out there knows how to resolve this issue? 


iPod shuffle, Windows 7
  • 1. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    Does the iPod Shuffle still charge when you have it connected to your PC?  Are you plugging it into high powered USB 2.0 port located directly on your PC?

     

    Is iTunes up to date and are the connections on each end of the cable/dock nice and snug?


    Does it still connect okay to another PC?

     

    B-rock

  • 2. Re: I'm having USB port issues.
    nettsie72 Level 1 Level 1 (0 points)

    I'm a little rusted in my computer skills, can you tell me where I can find that information of the USB port on my computer, please.  

  • 3. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    If the PC was made in the last 10 years or so, it's likely that the ports are 2.0 ports.  Just make sure it's a port located on the back of the PC and not through any sort of USB hub.

     

    Then double check the connections on each end of the cable to make sure they are nice and snug.

     

    If nothing else, see if the Shuffle connects okay with another PC or Mac running iTunes.

     

    B-rock

  • 4. Re: I'm having USB port issues.
    nettsie72 Level 1 Level 1 (0 points)

    Ok, I'll try that and I'll get back w/you on the results.   Thanks.

  • 5. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    Your welcome. Keep us updated!


    B-rock

  • 6. Re: I'm having USB port issues.
    nettsie72 Level 1 Level 1 (0 points)

    I'm still experiencing the same problem, even plugging it in the back of my computer.  I'm at my wits end, I haven't a clue what to do next  :'-(.

  • 7. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    Does the iPod appear to charge when you have it connected to the PC?  Have you tried resetting the Shuffle with it still connected to the PC? See this article for instructions on resetting the Shuffle.

    Resetting iPod shuffle

     

    If you have an Apple store nearby, it might be worth it to schedule an appointment with them. It is free except for your time of course.

     

    B-rock

  • 8. Re: I'm having USB port issues.
    nettsie72 Level 1 Level 1 (0 points)

    Well, it seems my Ipod works well on my sister's old laptop.   Maybe it isn't compatible w/Windows 7.  It would be nice if I could somehow be able to connect it here on my Windows 7, but I guess that's out the question, I've done everything you suggested and I'm still experiencing the same the problems.   Well, thanks anywhere, I guess I'll be bugging my sister for now on to charge my Ipod, until I can figure out a way to connect it to my Windows 7.   Thanks so much for your help.

  • 9. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    Maybe it isn't compatible w/Windows 7

     

    It is.  Do you have the latest version of iTunes installed on this PC?  Is your PC a laptop or desktop?

     

    Does the device appear to charge on your PC?  Did it ever work previously on this PC?

     

    B-rock

  • 10. Re: I'm having USB port issues.
    jpinho91 Level 1 Level 1 (0 points)

    Hey.
    I have some similar problems. My 2nd g shuffle isn't recognized in my laptop, and i already plug my ipod in a high powered USB 2.0 port and still nothing. It starts with a orange light and then, puff the light disapear, go down and i receive a message from windows saying that the usb isn't recognized. Plus, i connect it to my smart tv and i can, at least, listen de files i have in my ipod. Finnaly when the shuffle is charged (not full) i can't use the all the buttons. Nothing happens and the lights still green when i push the buttons.
    Any help?!

  • 11. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    See my response to the thread you started.

     

    B-rock

  • 12. Re: I'm having USB port issues.
    nettsie72 Level 1 Level 1 (0 points)

    Thank god I'm not the only one experience issues w/my Ipods.

     

    As a matter of fact, I do have the latest Itunes on my Windows 7 desktop.   I'm still experiencing issues w/charging my Ipod.   Everytime I plug in my charge w/my Ipod, it tells me there's a malfunction w/my USB port, which I check I don't see how.

     

    For now I'll continue using my sister's laptop, which is a Windows XP version. 

  • 13. Re: I'm having USB port issues.
    planb77 Level 7 Level 7 (32,270 points)

    If nothing else, have an your desktop reloaded with Windows 7.

     

    B-rock