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Submitted files not processed

345 Views 9 Replies Latest reply: Nov 2, 2012 8:53 AM by Monkeyhanger RSS
Monkeyhanger Calculating status...
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Nov 1, 2012 3:24 AM

Came back this morning to find that files had not been encoded to youtube.  Not Happy.

I submit any file to be processed it says processing and that is it, no file is created. Have changed the encoder, destination, trashed pref, and have seen no change. I use all the programs mentioned below and can export from Final Cut and Motion as Master files.

 

Using Final Cut X 10.6, Compressor 4.05, Motion 5.05 on a Mac Pro 2x2.26GHz  Quad-Core Intel Xeon, 12 Gb, SSD OSX 10.8.2 (connected - Matrox MXO2 Mini Max)

MacBook Pro, Mac OS X (10.6.8)
  • Russ H Level 6 Level 6 (12,950 points)
    Currently Being Moderated
    Nov 1, 2012 4:45 AM (in response to Monkeyhanger)

    Monkeyhanger wrote:

     

     

    I submit any file to be processed it says processing and that is it, no file is created. Have changed the encoder, destination, trashed pref, and have seen no change.

    What does it say in Share Monitor if you click info?

  • Russ H Level 6 Level 6 (12,950 points)
    Currently Being Moderated
    Nov 1, 2012 4:58 AM (in response to Monkeyhanger)

    From the toolbar.

     

    Russ

     

     

    Screen shot 2012-11-01 at 7.56.06 AM.png

  • Russ H Level 6 Level 6 (12,950 points)
    Currently Being Moderated
    Nov 1, 2012 6:36 AM (in response to Monkeyhanger)

    Monkeyhanger wrote:

     

    Thanks Russ H for trying to help, if you have any other ideas please let me know.

    If you still have problems, reset backgroung processing (Compresspr>Reset Bg). If that doesn't do it, then download Digita Rebellion's Compressor Repair and run that.

     

    Good luck.

     

    Russ

  • Russ H Level 6 Level 6 (12,950 points)
    Currently Being Moderated
    Nov 1, 2012 1:49 PM (in response to Monkeyhanger)

    You ran Compressor Repair and nothing changed…and the Matrox drivers are update to date…right?

     

    If so I'd verify that it isn't a problem with that specific file by trying to compress something different but comparable to the one that won't compress.

     

    If that also didn't process, I'd change the target (another codec, size, etc) to test whether it's a target-specific problem.

     

    If still no joy, I'd remove Compressor (revisit DR's site and get their FSC Uninstaller to make sure you get all the files). Reinstall, repair permissions and try again.

     

    Good luck.

     

    Russ

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