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My iphone is slow to download e-mails

288 Views 3 Replies Latest reply: Nov 5, 2012 12:33 PM by ChrisJ4203 RSS
louise2812 Calculating status...
Currently Being Moderated
Nov 1, 2012 5:13 AM

E-mails do not download onto my phone straight away, they can take a day to show & it does not show all the e-mails, any ideas?

iPhone 4S, iOS 6
  • ChrisJ4203 Level 7 Level 7 (26,515 points)
    Currently Being Moderated
    Nov 1, 2012 8:56 AM (in response to louise2812)

    What type of email account is it (Exchange, IMAP, POP)? What do you have your Fetch settings at? Who is the email provider?

  • ChrisJ4203 Level 7 Level 7 (26,515 points)
    Currently Being Moderated
    Nov 5, 2012 12:33 PM (in response to louise2812)

    If it is an Exchange account, doesn't it support push, or do you not want that setting? The only thing I can see that would delay the delivery of mail is trouble logging into the server to get the mail, or you have a poor connection which means data is not being downloaded that fast. Does this happen on wifi or cellular or both? If you are getting mail a day after it is being sent, there sounds like something is wrong with your Exchange account. Have you tried a reset of the phone, http://support.apple.com/kb/HT1430? The only other thought I would have would be to check with your IT department and see if there are problems with the settings you have for your account. You could remove the account and recreate it. That might help as well.

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