1 34 35 36 37 38 Previous Next 721 Replies Latest reply: Jun 14, 2014 1:34 AM by JoLM Go to original post Branched to a new discussion.
  • 525. Re: iPhone 5 time and date issues
    Sam1984 Level 1 Level 1 (0 points)

    Jim, thanks for reaching out to your friend. Sounds like this could actually get VZW the details they need.

     

    I have been running with LTE and auto update time setting turned on for 8 days now and have been trouble free.

     

    Either VZW fixed a tower in my area, or getting a new phone seems to have solved my issues. Has been over three weeks since my last time warp.

     

    Sorry to hear so many others are still having issues.

  • 526. Re: iPhone 5 time and date issues
    Mzyx1 Level 1 Level 1 (0 points)

    Hey Everyone,

     

    Apple just released iOS 6.01

     

    After installing it, I noticed the Carrier version changed from Verizon 13.1 to Verizon 13.3.   

     

    Settings > General > About

     

    Maybe the date and time issues have been fixed?

  • 527. Re: iPhone 5 time and date issues
    Builder1 Level 1 Level 1 (0 points)

    Thank you Mzyx1. iOS 6.0.1 is locked and loaded! We'll see what happens! As my phone update was loading I read on apple insider the news release for 6.0.1 and it listed all the things it will fix. It did not specifically address our problem but it vaguely stated that it addresses certain cellular communication issues. The artical also says Apple says an signifigant update to iOS 6.1... is planned for after Christmas. Fingers crossed!!!

  • 528. Re: iPhone 5 time and date issues
    Mzyx1 Level 1 Level 1 (0 points)

    I guess the first live test will be this weekend when Daylight Savings Time kicks in.

  • 529. Re: iPhone 5 time and date issues
    Cheryl CK Level 1 Level 1 (0 points)

    I Have updated my iphone5, Verizon and my new ipad3 with the newest updates. Settings on cellular, LTE enabled. The time on my phone is 1:49 and on my iPad is 1:51.

     

    hahahahaha

  • 530. Re: iPhone 5 time and date issues
    rlburns Level 1 Level 1 (0 points)

    Sorry to report to you all, but I have tried every suggestion on this board (except return my phones for new ones) to fix the time/date issue on my Verizon iPhone 5's, and so far the only thing that works is to keep LTE turned-off. I even tried the new Apple IOS 6.01/Verizon 13.3 update yesterday and then last night after 11:30pm my phone's date & time switched back again.  So we either have some lemon phones, or this is a Verizon LTE/Tower issue and I'm starting to have the feeling that it's going to be a long time to get it fixed.  I've had an open ticket at Apple on this issue since I got the phones and I see no short-term resolution.

     

    Hope you all have better luck than me, but I'm considering returning mine (but I'll have to wait for replacements) and continuing to do so as many times as possible until the problem is resolved.  It's absurd that you buy an iPhone 5 on the Verizon network specifically for the purpose of using their great LTE network only to learn that you must have LTE turned-off for the phone to keep the correct date & time.  If Verizon had the Nokia Lumia 920 I'd probably swap for it today and not look back even though I've had every model of iPhone since it's introduction.

  • 531. Re: iPhone 5 time and date issues
    srudowitz Level 1 Level 1 (0 points)

    The new 6.01 update has not resolved this issue for me either, I was so hoping that I was done with this, but so disappointed to see my date and time wrong again this morning. So frustrating.

  • 532. Re: iPhone 5 time and date issues
    Jim Schroeder1 Level 1 Level 1 (55 points)

    It's not a phone/hardware issue.  Having phones replaced for no reason is wasteful.  You are penalizing Apple when the issue is with VZW and specific cell towers that do not have the proper configuration/software.

     

    VZW is well aware of the issue and is working hard to rectify the problem.

     

    rlburns wrote:

     

    Sorry to report to you all, but I have tried every suggestion on this board (except return my phones for new ones) to fix the time/date issue on my Verizon iPhone 5's, and so far the only thing that works is to keep LTE turned-off. I even tried the new Apple IOS 6.01/Verizon 13.3 update yesterday and then last night after 11:30pm my phone's date & time switched back again.  So we either have some lemon phones, or this is a Verizon LTE/Tower issue and I'm starting to have the feeling that it's going to be a long time to get it fixed.  I've had an open ticket at Apple on this issue since I got the phones and I see no short-term resolution.

     

    Hope you all have better luck than me, but I'm considering returning mine (but I'll have to wait for replacements) and continuing to do so as many times as possible until the problem is resolved.  It's absurd that you buy an iPhone 5 on the Verizon network specifically for the purpose of using their great LTE network only to learn that you must have LTE turned-off for the phone to keep the correct date & time.  If Verizon had the Nokia Lumia 920 I'd probably swap for it today and not look back even though I've had every model of iPhone since it's introduction.

  • 533. Re: iPhone 5 time and date issues
    venghous1 Level 1 Level 1 (0 points)

    Ive been try to resist posting as not to jinx myself  LOL  BUT, i have not had an issue for over a week now.. LTE is on..Auto time set is on.. been driving in and out of 3g/LTE areas and all has been fine.. alarms has worked and imessage and reminders... I hope this is a sign of them working it out...

  • 534. Re: iPhone 5 time and date issues
    greghei1 Level 1 Level 1 (0 points)

    Jim Schroeder1 wrote:

     

    It's not a phone/hardware issue.  Having phones replaced for no reason is wasteful.  You are penalizing Apple when the issue is with VZW and specific cell towers that do not have the proper configuration/software.

     

     

    I would respectfully disagree. 

     

    The problem is clearly on both sides.  VZW may have an issue with their towers/network infrastructure, but Apple shipped a product that does not appropriately handle VZW's time signals. 

     

    My Droid MAXX did not do this.  Ever.  Same network, same places.  MOT figured out how to handle VZW's network configuration.  Apple apparently has not yet.

     

    I'm not saying that Apple is entirely culpable, but they are absolutely not without fault.  I'm sure that both Apple and VZW are working hard to fix this, but it may be a long time and some people may not be able to wait for that. 

     

    Date/Time is a core functionality, and it is of critical importance for some (many/most) users.  For instance, my alarm didn't go off this morning because my time reset.  Problem.  I probably will not return my phone over this, but it is not inherently unreasonable for someone to say that their phone has to function correctly as a clock.  Lots of people no longer wear watches, and their phone is their watch.

  • 535. Re: iPhone 5 time and date issues
    mleeber Level 1 Level 1 (0 points)

    Indeed! Furthermore, iMessage will not function when the time is not synced. I would have kept the phone and waited for a resolution if it were only a clock issue but the way i noticed the time issue is when tying to send messages. IMessage will error out until the tower connection is reset.

  • 536. Re: iPhone 5 time and date issues
    hgott Level 1 Level 1 (5 points)

    I had great hopes got IOS 6.01 and VZW 13.3 but I found that I had a random time shift this morning went back to 10/26 2:05 AM when I looked at it.

     

    I reset everyting back to normal settings to see if the problem may have been fixed, but apparently not FIXED!!!!

     

    So back to theses setting which for me had given me 3 weeks of no time shift, the following settings appear to work on my handset, but the same settings do not work on my wife's handset.

     

    Settings > General > Date & Time > Set Automatically -> OFF

     

    Settings > General > Date & Time > Time Zone -> Enter your respective city

     

    Settings > General > Set Date & Time > Enter current date and time

     

    Settings > Privacy > Location Services > System Services > Setting Time Zone -> OFF

     

    Maybe they will fix this one day

  • 537. Re: iPhone 5 time and date issues
    BeerCanRacer Level 1 Level 1 (0 points)

    I got the 6.0.1 update loaded last night and about 1pm today my phone was about 1 hour off.  Went to verizon here in Hickory, NC and was told by the manager that, in no uncertain terms, it was apple's fault and these glitches happen all the time on new phones and there would be no credit given, period.  I've had this problem since day 1, black, 64G, Iphone 5.

  • 538. Re: iPhone 5 time and date issues
    Jim Schroeder1 Level 1 Level 1 (55 points)

    You can respectfully disagree all you want but you'd be wrong.  One of my best friends is a VZW "Test Man".  I contacted him about this issue specifically and VZW is well aware of the problem.  The issue is at the towers and whether or not they have the proper configuration and software.  Each tower must be checked.  There are also reports that Samsung phones have the same issue so how is that an Apple thing?

     

     

    greghei1 wrote:

     

    Jim Schroeder1 wrote:

     

    It's not a phone/hardware issue.  Having phones replaced for no reason is wasteful.  You are penalizing Apple when the issue is with VZW and specific cell towers that do not have the proper configuration/software.

     

     

    I would respectfully disagree. 

     

    The problem is clearly on both sides.  VZW may have an issue with their towers/network infrastructure, but Apple shipped a product that does not appropriately handle VZW's time signals. 

     

    My Droid MAXX did not do this.  Ever.  Same network, same places.  MOT figured out how to handle VZW's network configuration.  Apple apparently has not yet.

     

    I'm not saying that Apple is entirely culpable, but they are absolutely not without fault.  I'm sure that both Apple and VZW are working hard to fix this, but it may be a long time and some people may not be able to wait for that. 

     

    Date/Time is a core functionality, and it is of critical importance for some (many/most) users.  For instance, my alarm didn't go off this morning because my time reset.  Problem.  I probably will not return my phone over this, but it is not inherently unreasonable for someone to say that their phone has to function correctly as a clock.  Lots of people no longer wear watches, and their phone is their watch.

  • 539. Re: iPhone 5 time and date issues
    Q71 Level 1 Level 1 (0 points)

    BeerCan... Call Verizon Wireless Number and complain to them.  I hate that store in Hickory, they're a bunch of nasty a55es.  I think they get paid a commission to be nasty a55es down there.  Anyway, when I called, they refunded my entire wireless data package cost for the month.  My intentions were to continue to call back and request a refund monthly until it was fixed, but so far (since 10/20) I have not had a problem.  I'm mostly in Hildebran area and used to experience this issue every day at work sitting at my desk.  Have not had this happen at all this week.  I updated my phone this morning and haven't had it happen today either.

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