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iPhone Syncing Problem

56502 Views 187 Replies Latest reply: Apr 5, 2013 6:04 PM by Pini01 RSS
  • GordWM Level 1 Level 1 (0 points)
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    Oct 30, 2012 6:17 PM (in response to Stuart54321)

    I'm a bit late coming in on this, so forgive me.  I have the same setup as you, except I don't have Norton, and I can only get sync to work by cable.  I was wondering, is the device supposed to show up in the left hand panel all the time it is connected wirelessly?  Because mine almost never does.  And when I connect the iPhone, iTunes doesn't open if it is closed.  I also suspect iTunes has caused this mess.

  • GordWM Level 1 Level 1 (0 points)
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    Oct 30, 2012 6:28 PM (in response to GordWM)

    And by the way, the starting in airplane mode does not wprk for me.

  • sfrav Level 1 Level 1 (0 points)
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    Oct 31, 2012 8:40 PM (in response to GordWM)

    Your device should show up in the left hand pane if you have ever synced before.  It should show up whether you are connected via USB or wi-fi, assuming you have wi-fi sync enabled.  If you have never synced before, I dont remember what happens, but Im pretty sure it wont show up for wi-fi, but may with USB.  Its a one time thing and I dont remember.  If iTunes does not come on when you connect your cable, I suspect you have your itunes settings set to not automatically sync when you connect.  There are two places that effect this.  Check out this thread on the subject.

    http://forums.macrumors.com/showthread.php?t=571504

  • GordWM Level 1 Level 1 (0 points)
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    Nov 1, 2012 6:15 AM (in response to sfrav)

    sfrav wrote:

     

    Your device should show up in the left hand pane if you have ever synced before.  It should show up whether you are connected via USB or wi-fi, assuming you have wi-fi sync enabled.  If you have never synced before, I dont remember what happens, but Im pretty sure it wont show up for wi-fi, but may with USB.  Its a one time thing and I dont remember.  If iTunes does not come on when you connect your cable, I suspect you have your itunes settings set to not automatically sync when you connect.  There are two places that effect this.  Check out this thread on the subject.

    http://forums.macrumors.com/showthread.php?t=571504

    Thanks for that.  It has not been showing up in the left hand panel, except when I connect by cable.  After I sync, and unplug the cable, it disappears.

     

    Now, just to drive me completely around the bend, I was playing sme music before I went to bed last night.  Stopped the music and plugged my iPhone into its charger, but did not close iTunes.  Woke up this morning and it had synced wirelessly overnight.  Arghh...... I mean I'm glad, but it seems it only syncs when it wants, and there is no regularity or pattern to it.

     

    I'll try it again tonight to see if it happens again.

  • sfrav Level 1 Level 1 (0 points)
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    Nov 1, 2012 9:19 AM (in response to GordWM)

    Thats the way it works, in order to sync over wi-fi, the requirements are that itunes be running, your iphone pluggend into an external power source, an the iphone in sleep mode (thats what the book says although mine doesnt always have to be in sleep mode).  With those conditions met, and wi-fi sync enabled on your phone, it will do an automatic wi-fi sync.  The question through all of this, and the biggest problem, is that even though it looks like it does a regular sync, part of the sync process is supposed to be a backup, which isnt happening in most cases without certain things being just right as described throughout this thread.  Check you backups regularly, and see if they arent older than the latest sync.  If they are older, then you are not getting the backup part of the sync accomplished, and need to try one or several of the methods in this thread to get your backup untill Apple fixes this problem.  Every seems to be describing the problem as starting as soon as they upgraded to iTunes 10.7, which came out to be able to work with ios 6.

  • GordWM Level 1 Level 1 (0 points)
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    Nov 1, 2012 12:04 PM (in response to sfrav)

    sfrav wrote:

     

    Thats the way it works, in order to sync over wi-fi, the requirements are that itunes be running, your iphone pluggend into an external power source, an the iphone in sleep mode (thats what the book says although mine doesnt always have to be in sleep mode).  With those conditions met, and wi-fi sync enabled on your phone, it will do an automatic wi-fi sync. 

    My issue is that is the first time it has synced like that since iTunes 1.0.7 came out.  The only difference between the other times and last night is that I have not been leaving iTunes open at night.  I have plugged the iPhone in and even though iTunes is set to start when the iPhone is connnected, it hasn't.  Last night, I left iTunes on and plugged the iPhone in when I went to bed and it syncd.  I'll see tonight what happens if I do it that way again.

  • sfrav Level 1 Level 1 (0 points)
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    Nov 1, 2012 3:21 PM (in response to GordWM)

    iTunes will only autostart by plugging in an iphone (ipad,ipod) with the USB sync cable.  Wi-fi will not make itunes autostart.  That is why it synced on wi-fi that one time, because you already had iTunes running.

  • GordWM Level 1 Level 1 (0 points)
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    Nov 1, 2012 3:29 PM (in response to sfrav)

    I honestly did not know that.  I'll try it that was for a few days and see what happens.

  • Jimmer07 Level 1 Level 1 (40 points)
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    Nov 2, 2012 9:21 AM (in response to msmithengr)

    Any comments on whether the 6.0.1 OS upgrade makes a difference with this issue?  Thanks.

  • GordWM Level 1 Level 1 (0 points)
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    Nov 2, 2012 11:48 AM (in response to Jimmer07)

    Jimmer07 wrote:

     

    Any comments on whether the 6.0.1 OS upgrade makes a difference with this issue?  Thanks.

    Doesn't seem to have made a difference here.  I tried the advice from sfrav where he said: "iTunes will only autostart by plugging in an iphone (ipad,ipod) with the USB sync cable.  Wi-fi will not make itunes autostart.  That is why it synced on wi-fi that one time, because you already had iTunes running."  I tried that last night and it did not sync.  But it did appear in the devices panel.  When I tried to sync it, it said it could not find the iPhone and it then disappeared from the device panel.  I'll keep trying.

  • jacksonX3 Calculating status...
    Currently Being Moderated
    Nov 2, 2012 12:25 PM (in response to GordWM)

    I'm currently in a loop where I can't complete the update because it tries to backup and can't.  Sofar Airplane mode and restarting the mobile device service, the ipad and Iphone, itunes and the computer have not worked.  I need to wait until whatever random cirucmstance causes it to work kicks in.  Droid is calling....

  • FishKeeper Calculating status...
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    Nov 2, 2012 1:15 PM (in response to Jimmer07)

    Prior to iOS 6.0.1, iTunes would recognize my iPad 2 wirelessly, but would not sync. It would rarely find my iPhone 4s, and it would never sync with that. I upgrade to iOS 6.0.1 this morning. Now, iTunes finds my iPhone, but I had to tell it manually to sync wirelessly. It did not find my iPad. I have not tried plugging either device into my PC using the USB cable. It seems like we need an upgrade to iTunes as well. This problem started happening when I upgraded to the latest version of iTunes, before I ever installed iOS 6. I have not heard anything from Apple on this. They are keeping us in the dark, it seems.

  • ABigHelp Calculating status...
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    Nov 2, 2012 3:43 PM (in response to msmithengr)

    Update:

    Problem PARTIALLY solved:

    Apple released new version IOS 6.0.1 yesterday. I updated my iPhone with the new release.

    Since I updated to 6.0.1:

     

    First Scenario:

    When iPhone is plugged into USB port of my Win 32 PC, and also connected via WiFi:

     

    1. I'm still having trouble getting iTunes to recognize that my iPhone is plugged in - I get the "can't find iPhone" message and it won't sync.  BUT,

    2.  Once I unplug the phone and plug it back in, iTunes then recognizes the phone and then the sync works fine with no error message anymore.

     

    Second Scenario:

    When iPhone is plugged into an electrical outlet (not through USB port) and WiFi is on:

    iTunes is not automatically recognizing that the iPhone is there.  The iPhone WiFi icon is showing that WiFi is on but iTunes doesn't see it.  So I put the iPhone into Airplane mode for a few seconds and then put it back into WiFi.  This seems to cause a new search for the phone and then iTunes does actually see it.  Once the link is made, the sync automatically starts up and works fine.

     

    Has anyone else upgraded to the new release and found any difference?

  • GordWM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 2, 2012 5:49 PM (in response to ABigHelp)

    I've done what you said and unfortunately, it made no difference here.  I guess I shouldn't complain.  At least I can sync it with the cable and occasionally, it syncs wirelessly, no idea why.  I'm a lot better off than a lot of other folks who can't even get wifi to work.

  • ABigHelp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 5, 2012 10:02 AM (in response to ABigHelp)

    OK, what I said in my last post - is no longer valid.  Today, I have my iPhone plugged into the USB port and also have WiFi on.  I am again (as before the 6.0.1 upgrade) getting an error message that it cannot sync because it cannot find the phone...but it IS synching. 

     

    So...nothing has really changed.   It was a temporary partial solve that no longer is....just like a lot of the other suggestions here have been, as we all know.

     

    There have been over 10,000 people checking out this thread, which means at least that many have this problem.  Apple hasn't commented at all on this thread, nor have they addressed the issue.  Disgraceful.

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