8 Replies Latest reply: Nov 3, 2012 2:06 AM by léonie
Marc P Level 1 Level 1 (0 points)

I just bought my 5th Mac since Aperture was created (two of them have been decomissioned) and on the new one Aperture asks me for the licensing info at every start; once I put it in all works well, but I simply can't get it to start automatically...


MacBook Pro, Mac OS X (10.7), Mac Air + iMac
  • 1. Re: Licensing problem?
    Marc P Level 1 Level 1 (0 points)

    I did some researsh and found a solution posted by Léonie early october, and it worked.

     

    This solved my question by leonieDF  on Oct 7, 2012 12:25 AM

    leonieDF

    You may have a corrupted "ProAppSystemID" file or Aperture cannot write to the System Library.

     

    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.

     

    • Quit Aperture.
    • Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    • Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    • Reenter your serial number, hopefully for the last time.

     

    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp

     

    Use the Finder's "Go" menu

     

         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.

     

    In this case you may want to repair the permissions on your system drive; you can do this using the "First Aid" tools in "Disk Utility" (located in Applications > Utilities)

     

    Regards

    Léonie

  • 2. Re: Licensing problem?
    Marc P Level 1 Level 1 (0 points)

    Well, guess what. After restarting my computer, this didn't work...

     

    Anyone have a suggestion?

  • 3. Re: Licensing problem?
    léonie Level 9 Level 9 (51,775 points)

    Marc,

    when you enter the registration code, are you signed in from an administrator account? Aperture is installed for all users, and so the ProAppSystemID needs to be written to the system library, not to the user library.

    /Library/Application Support/ProApps

     

    The problem: When you are logged in from a regular user account, Aperture is not able to write to this folder.  You either need to change the permissions on the "ProApps" folder, so that you have read/write access, or be sure to enter the registration key logged in from an Administrator account.

     

    Repairing the permissions with DiskUtility will not help; it will set the permissions in a way, that only admins can write to the system library.

     

    Léonie

  • 4. Re: Licensing problem?
    Marc P Level 1 Level 1 (0 points)

    The matter got worse; now it doesn't recognize my codes and I can't open it at all...

  • 5. Re: Licensing problem?
    léonie Level 9 Level 9 (51,775 points)

    Do your serial numbers include any easily confused characters? Like O and 0, or l and I?

     

    See this list:

    Troubleshooting Professional Application Serial Numbers

     

    The matter got worse; now it doesn't recognize my codes and I can't open it at all...

    What have you done other than trying to enter the serial number?

  • 6. Re: Licensing problem?
    shuttersp33d Level 4 Level 4 (1,540 points)

    I think you may want to call AppleCare at this point. They should be able to walk you through getting this working again.

  • 7. Re: Licensing problem?
    Marc P Level 1 Level 1 (0 points)

    I am seeing the Genius Bar next week....

  • 8. Re: Licensing problem?
    léonie Level 9 Level 9 (51,775 points)

    I am seeing the Genius Bar next week....

    Please post here the result, if they have a solution.