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  • 5,355. Re: MacBook Pro Retina display burn-in?
    teleharvest Level 1 Level 1 (0 points)

    in your experience of 10 LG retinabooks were they all badly displaying IR out of the box or was there a latency before it developed to an unbarable level?

     

    Thanks for your time.

  • 5,356. Re: MacBook Pro Retina display burn-in?
    Technologeek KMJ Level 1 Level 1 (0 points)

    Hi all fellow OCD retina MacBook Pro owners! I've been following this thread since Tuesday, the day after I noticed my MacBook Pro had the IR issue after owning it for 3 months. Yes, it took 3 months, but I finally noticed the IR problem. I'm not sure if it had this problem when I first got it July 27th, or if it started to manifest itself over the 3 month span, but it's unfortunately here and it's VERY noticeable against a darker background after leaving up apps like Safari for only a few minutes.

     

    I'm going into the Apple Store tomorrow to play the Samsung (or, if possible, a good LG display) lottery and see if I can get one that won't have an IR issue (at least one that's so hard to notice that it's not worth my attention and time). It makes me wonder if all LG displays are truly defective and, if so, why Apple can't use Sharp or Japan Display, like they are with the iPhone and iPad. And, if so, why are they still shipping them? Also, I do wonder how widespread this problem is, especially after following this discussion forum and seeing a thread a user posted here on Mac Rumors.

     

    Anyway, I'll let you know what happens when I get my replacement, although, I do have a question about that: will I get a new MBP since I have the absolute top of the line model, or will I get my screen replaced? I've read mixed results within the (what seems like thousands) hundereds of pages, although I only check around 1/10 of that.

  • 5,357. Re: MacBook Pro Retina display burn-in?
    oSBKo Level 1 Level 1 (0 points)

    Ok, So I have pretty bad IR and a white spot on my rMBP, what are the chances I'd be able to get a complete refund on it?  (even though I'm way past my 14 days)

     

    Thanks in advance.

  • 5,358. Re: MacBook Pro Retina display burn-in?
    Technologeek KMJ Level 1 Level 1 (0 points)

    By the way, as one fourm user put it, Apple should've changed their tagline for the 13" MacBook Pro commercial to something more accurate:

     

    "The new 13" MacBook Pro with Retention Display. For the OCD in all of us!"

     

    *shows white Apple logo against a black background*

     

     

  • 5,359. Re: MacBook Pro Retina display burn-in?
    SpaceMan Level 1 Level 1 (15 points)

    I noticed my IR problem last week.  I'm going to the Columbia, MD Apple store this evening to talk with a genius.  I have an LG display.  I won't be satisfied until the display is replaced with one that does not have the issue.

  • 5,360. Re: MacBook Pro Retina display burn-in?
    Technologeek KMJ Level 1 Level 1 (0 points)

    I wrote:

     

    By the way, as one fourm user put it, Apple should've changed their tagline for the 13" MacBook Pro commercial to something more accurate:

     

    "The new 13" MacBook Pro with Retention Display. For the OCD in all of us!"

     

    *shows white Apple logo against a black background*

     

     

     

    That would also explain why you see ghosted hands in that commercial as well...

  • 5,361. Re: MacBook Pro Retina display burn-in?
    scottpcs Level 1 Level 1 (0 points)

    scottpcs wrote:

     

    DomdiDom wrote:

     

    "it is in comparing the right hand side to the left where the right side is (very) slightly yellower than the left."

     

    You say this is a keeper, and you say everything into consideration.

     

    So is it a keeper, period? or is it that apple has warn you down to accepting a notebook with a yellow screen on one side? Try to think back, would you have accepted this current (more yellow on one side) notebook if it was your first one that you received from Apple? Just curious.

     

    I would say at this stage that it IS a keeper. The only condition I'm putting on this is I haven't looked at the screen under darker conditions e.g. my study at home under artificial lighting at night.

     

    Unless something with the screen or otherwise becomes obvious under darker lighting conditions then this one is definitely a keeper. When I say 'everything taken into consideration' I mean that I'm much more likely to get a rMBP with a problem if I were to send this one back, not least of which one that may come with an LG screen and then I'm back to square one.

     

    If the only 'fault' that this one has is slight yellowing to the right hand side of the screen then I can live with that and keep it. I'm going to have another look at it this afternoon anyway as I'm not even sure that there is any kind of problem with it, especially as the screen hasn't been calibrated yet. Will report back later.

    Ok guys, I've had a good play around with this latest replacement and I have some thoughts.

     

    Firstly, nothing else showed up under a darker light, even complete darkness. No backlight bleed that's perceptible, no dead pixels or bright spots and no mura from the screen, keyboard is evenly backlit (unlike some others I've received.)

     

    I do notice that the screen is definitely 'warmer' (yellow) on the right side of the screen compared to the left but after some calibration this effect is minimised. It also seems to become less apparent the more the screen has been left on, almost like the warmer (temp) the screen gets, the less noticeable this effect becomes. The yellowing on the right side is subtle it has to be said but can be noticed when looking at this site for instance where a central white column is separated by grey columns on either side - the grey on the left looks a little cooler than the grey on the right.

     

    As I said yesterday, everything taken into consideration and the problems this rMBP could have, I'm still thinking that this one is a keeper although the screen isn't what I'd call perfect. The problem I have is that the only 2 options available to me are to have the screen replaced or send it back for a complete refund.

     

    If I opt for a screen replacement, I'm not guaranteed to get another Samsung (although quite likely from what I've heard on the repair side) and it's not guaranteed to be any better than what I have either. Unfortunately these Samsung panels have a downside in that they seem to have a reputation among rMBP owners that they're yellower than LG screens and have more of a tendency to be uneven.

     

    I'm making my final decision at the end of the day as to what I'm going to do but as I say I think this is as good as it's going to get for me. A full refund isn't an easy option as I need this computer for work and I also got a very hefty discount when I bought it which I'd lose if I had to buy another MacBook Pro, even if it was next year's model.

     

    What Apple gives with one hand (a Samsung display) they take away with the other (uneven colouring) I can't win!

  • 5,362. Re: MacBook Pro Retina display burn-in?
    SitaCh Level 1 Level 1 (0 points)

    That's great - I hope you like your computer. I want to get one but right now I'm not willing to put up with the challenges it takes to get one that is perfect.

     

    It just a bit bothersome that in several recent posts several people are accepting minimally flawed machines because they think it's the best they can get, it could be worse, etc.... Lowered expectations.

     

    They should all be perfect machines, or at least not a major big chore to get a replacement perfect screen if there is a flaw.

  • 5,363. Re: MacBook Pro Retina display burn-in?
    londonman2 Level 1 Level 1 (0 points)

    Afternoon guys and gals,

     

    I decided in the end to get a replacement to my Week 33 LG as IR increased and the graphics card wasn't operating properly.

     

    So, this afternoon a week 41 LG has turned-up. Will keep you posted with progress. One slight concern is that I went to system profile and under cycle count it says 3. I'd expect it to say 1 if it were totally brand new as every laptop I've had before says '1'.

     

    Should I be worried that the cycle count is on 3 considering the machine has been sold to be as brand new?

     

    Regards,

     

    lm2

  • 5,364. Re: MacBook Pro Retina display burn-in?
    RoozbehB Level 1 Level 1 (0 points)

    That's a good question. I have ordered mine on 6th of October and I got it on 21st of Octover and it was 2!! I think Apple sends all the machines which are returned to other people and crosses fingers that new user doesn't find out about the problem! Anyway, I asked for a refund and probably the next person will get mine! Because I haven't seen any refurbished rMBP on the UK website. It means they don't put the returned machines as a refurbished item just to say that there hasn't even one new product been returned due to any technical problem. or maybe they recycle the laptop which has worked for 1 hour and then has been returned due to the image retention (which I doubt)!

  • 5,365. Re: MacBook Pro Retina display burn-in?
    Yaronfr Level 1 Level 1 (10 points)

    I also just got a 15" rMBP ordered from the online store and while I didn't look at the cycle count, the serial number says it was manufactured on week 32.... this is when people here report getting week 42 and even 44. On one hand, I find it hard to beliebe Apple would keep a brand new MBP almost 3 months in stock, on the other, I believe it is illegal to sell a returned product as brand new so I doubt it is a return.

  • 5,366. Re: MacBook Pro Retina display burn-in?
    Deatheye Level 1 Level 1 (0 points)

    Well finally some good news!

     

    A few weeks ago I send a letter to Apple in Cupertino. Today the Dutch customer service of Apple called me (:

    The woman said the Apple Store in Amsterdam does have new screens without IR and they will replace the screen the same day (:

     

    I hope this will be solved very soon! (:

  • 5,367. Re: MacBook Pro Retina display burn-in?
    londonman2 Level 1 Level 1 (0 points)

    Hi Yaronfr,

     

    Mine was a week 33 purchased almost 4 weeks ago from today. Amazon have sent me a new one which is a week 41, I've run the terminal command and it says it's an LG. I've emailed Amazon regarding the fact it has been recharged 3 times which is a concern. I sent my one back with just 2 full charges. It was run off the mains each day at various design/ad agencies.

     

    It will be interesting to get the response from Amazon for the reason for this regarding the cycle count, moreover, I'm fully booked on the freelance circuit between now and Christmas on the London ad agency scene. If this MacBook Pro Retina (the one that arrived today) behaves just like the last one then I can assure you Apple will get to know about it...

     

    lm2

  • 5,368. Re: MacBook Pro Retina display burn-in?
    I.V.A. Level 1 Level 1 (0 points)

    Well finally some good news!

     

    A few weeks ago I send a letter to Apple in Cupertino. Today the Dutch customer service of Apple called me (:

    The woman said the Apple Store in Amsterdam does have new screens without IR and they will replace the screen the same day (:

     

    I hope this will be solved very soon! (:

     

    Nice to hear.

    I'm going to Barcelona next week and have planned an appointmen with Genius. Let's see.

    As far as I see IR doesn't progress over time, at least not dramatically so I can notice it. But anyway it appears in less than 30 seconds and lasts for at least a minute.

    The other thing is that I don't want uneven yellow screen. I think it's worse than IR, though both are unaceptable for such a high end machine.

  • 5,369. Re: MacBook Pro Retina display burn-in?
    masterfish11 Level 1 Level 1 (0 points)

    Has anyone been able to determine whether or not there are ANY 13" rMBP that have SAMSUNG screens? We know there are 13" ones with LG and image retention....just trying to see if there's any hope that they used the Samsung ones w/ the 13" laptops.

     

    Thanks!!