1 2 Previous Next 18 Replies Latest reply: Feb 18, 2013 8:42 PM by MacinthassAlex
ted39 Level 1 Level 1 (0 points)

I updated to OS 10.8.2 and now Pages won't open


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: I updated to OS 10.8.2 and now Pages won't open
    VikingOSX Level 5 Level 5 (5,490 points)

    In /Applications, select the Pages icon. Then type command+eye to Get Info. What version of Pages do you have installed? What version of OS X preceded this upgrade?

  • 2. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Hi- Thanks for answering so quickly!

    The version of Pages 4.2 was installed on OS 10.7.

    After upgrading to 10.8.2, it will not launch

  • 3. Re: I updated to OS 10.8.2 and now Pages won't open
    VikingOSX Level 5 Level 5 (5,490 points)

    Couple of approaches.

     

    In /Applications/Utilities, run Disk Utility on your boot disk. Under first aid, choose verify/fix permissions.

     

    Now try to launch Pages v4.2 again.

     

    If no success, it may be time to remove the Pages preferences.

     

    1. Press Shift+Command+G
      1. Enter ~/Library and return. That is the tilde character.
      2. A Finder window opens displaying the contents of your Library folder
    2. Scoll down and double click on the Preferences folder.
      1. In the upper right search window, type in com.apple.iWork.Pages
      2. Change the search criteria from “This Mac” to “Preferences.”
      3. The Page's preference files will be listed.
      4. Select all of them and holding the right button down, choose move to Trash.
      5. Empty the Trash.
    3. Try to launch Pages again.
  • 4. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Hi VikingOSX- Thanks again for staying with me on this!

    The first approach didn't work, so went on to your second option.

    I got to 2.2 and was unable to change "This Mac" "Library" to "Preferences"

    I am able to open the Preferences file. Should I select ALL the preferences and move them to trash?

  • 5. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Wait. Found "Preferences" "By Host" and found 2 Pages prefs. Are these the ones to trash?

  • 6. Re: I updated to OS 10.8.2 and now Pages won't open
    Peggy Level 8 Level 8 (38,230 points)

    The preference to delete is in HD > Users > (your account) > Library > Preferences, the one to delete is com.apple.iwork.pages.plist file & then restart Pages. In Finder, hold down the Option key while clicking on the Go menu & your user Library will appear about halfway down the list. I doubt it would hurt to delete the "By Host" plists but they aren't the one in question.

     

    Go menu.png

     

    Peggy_sig.png

  • 7. Re: I updated to OS 10.8.2 and now Pages won't open
    VikingOSX Level 5 Level 5 (5,490 points)

    In reference to my section 2 steps above, this included graphic is what that search retrieved for my machine. I had some iWork baggage from Lion, which explains all these Pages preference files in my example. My Pages works fine.

     

    Peggy is right about the com.apple.iWork.Pages.plist file. Did that help you get Pages working?

     

    Screen Shot 2012-11-02 at 5.54.11 PM.png

  • 8. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Hi Peggy - Thanks for the insight and the excellent graphic! Unfortunately it didn't work for me. When I clicked to open Pages it just created a new Pages.plist and then refused to launch. I think I'm done... too frustrating.

  • 9. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Thanks again for the multiple responses! As you can see I'm still unable to open Pages. I've spent more time trying to fix this than it's worth. I'll probably trash everything Pages-related and buy another word processor.

    Cheers!

  • 10. Re: I updated to OS 10.8.2 and now Pages won't open
    VikingOSX Level 5 Level 5 (5,490 points)

    There is another possibility...

     

    If you purchased Pages '09 v4.2 from the App Store, you can re-install it.

     

    1. Drag the current Pages out of /Applications to your Documents folder. (arbitrary location).
    2. Launch the App Store, and login with your Apple ID.
    3. Hold down the option key while selecting Purchases.
      1. Pages will now offer a Download, instead of a greyed out Install button.
      2. Re-download and install Pages (it will automatically be installed in /Applications).
    4. Launch Pages.
      1. If working well, move the previous copy of Pages to the Trash and empty it.

     

    I know this has been frustrating. Hope this solves it.

  • 11. Re: I updated to OS 10.8.2 and now Pages won't open
    MarkDouma® Level 6 Level 6 (9,845 points)

    ted39 wrote:

     

    I updated to OS 10.8.2 and now Pages won't open

     

    Please elaborate on what exactly you mean by it "won't open".

     

    Do you try to launch it and get an error message from the Finder (for example, something like "This application is damaged and cannot be launched....")? Does an icon for the application ever appear in the Dock when you try to launch it? Does it start to launch and then immediately crashes (Finder will display an "unexpectedly quit" dialog)? Or does it start to launch and never seems to "finish" launching (in other words, it basically hangs and is unresponsive)?

     

    If the application crashes, please post the contents of the crash log here.

     

    Otherwise, if the application seems to be hanging, can you, before attempting to launch it, open the Console.app application (it's in the /Applications/Utilities/ folder), and see if anything is reported when you attempt to launch it? If so, please post it here.

  • 12. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Hi Mark - Clicking the icon in the dock causes it to bounce, which it does for about 2 minutes. The application hangs and is listed as "not responding" in the force quit window. Here is the listing from Console.app that I believe applies:

    11/4/12 1:38:29.477 PM com.apple.launchd.peruser.501[112]: (com.apple.ubd[419]) Exited with code: 254

  • 13. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Hi VikingOSX - I tried your solution, got to point 3.a and found that only the latest purchase (Mountain Lion) was listed with "download" ... all of the other purchases, including Pages still had "Installed". Clicking Pages in that list with the Option key down also did not change its status in the info page that came up.

     

    Sorry... at this point I feel like I am waisting your time.

  • 14. Re: I updated to OS 10.8.2 and now Pages won't open
    ted39 Level 1 Level 1 (0 points)

    Mark, here are additional listings from Console.app in case I didn't include what you were looking for:11/4/12 1:51:11.167 PM mdworker[466]: Unable to talk to lsboxd

    11/4/12 1:51:11.227 PM sandboxd[468]: ([466]) mdworker(466) deny mach-lookup com.apple.ls.boxd
    11/4/12 1:51:11.231 PM sandboxd[468]: ([467]) mdworker(467) deny mach-lookup com.apple.ls.boxd
    11/4/12 1:51:37.890 PM com.apple.launchd.peruser.501[112]: (com.apple.ubd[464]) Exited with code: 254
    11/4/12 1:52:21.481 PM com.apple.launchd.peruser.501[112]: (com.apple.ubd[471]) Exited with code: 254
    11/4/12 1:53:05.344 PM com.apple.launchd.peruser.501[112]: (com.apple.ubd[472]) Exited with code: 254
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