5 Replies Latest reply: Nov 3, 2012 3:16 AM by clintonfrombirmingham
Michael Kainz Level 1 Level 1 (0 points)

My Mac Retina (3,5 months old) has recently become very instabile, specifically when I was using Iphoto.

Since a few days ago, I cannot even open Iphoto.

 

What happens is that the Mac retsrts sending me the panic log.

 

I have checked Hard drive (50% full) and RAM but cannot understand what to do. 

  • 1. Re: Mac Retina restarts when opening iPhoto
    clintonfrombirmingham Level 7 Level 7 (28,720 points)

    Can you post the kernel panic log? We might be able to see something there - see http://support.apple.com/kb/HT2546?viewlocale=en_US.

     

    Clinton

  • 2. Re: Mac Retina restarts when opening iPhoto
    Michael Kainz Level 1 Level 1 (0 points)

    Hi, Clinton.

    Here it goes:

     

    Interval Since Last Panic Report:  210134 sec

    Panics Since Last Report:          8

    Anonymous UUID:                   

     

     

    Fri Nov  2 13:51:33 2012

    panic(cpu 2 caller 0xffffff7f80961007): NVRM[0/1:0:0]: Read Error 0x006100c0: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0xc0000000 0xffffff81e74cb000 0x0e7150a2, D0, P0/4

    Backtrace (CPU 2), Frame : Return Address

    0xffffff81d483bc70 : 0xffffff8000220792

    0xffffff81d483bcf0 : 0xffffff7f80961007

    0xffffff81d483bd80 : 0xffffff7f80a59b83

    0xffffff81d483bde0 : 0xffffff7f80fd5045

    0xffffff81d483bdf0 : 0xffffff7f80a301e3

    0xffffff81d483be10 : 0xffffff7f80ae199b

    0xffffff81d483be80 : 0xffffff7f809473e5

    0xffffff81d483bf40 : 0xffffff7f809021d7

    0xffffff81d483bf70 : 0xffffff800023dbbc

    0xffffff81d483bfb0 : 0xffffff8000820057

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 fa000->0xffffff7f80bf5fff

                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808e8000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f808af000

             com.apple.nvidia.nvGK100hal(7.3.2)[B18EA0A5-A945-3851-BC7B-0877DAC6AD34]@0xffff ff7f80f19000->0xffffff7f8121bfff

                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 fa000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11G63

     

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 42344049723

    last loaded kext at 11342049815: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f82553000, size 28672)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AGPM          100.12.75

    com.apple.driver.ApplePlatformEnabler          2.0.5d3

    com.apple.driver.X86PlatformShim          5.0.0d8

    com.apple.driver.AppleHDAHardwareConfigDriver          2.2.5a5

    com.apple.driver.AppleHDA          2.2.5a5

    com.apple.driver.AppleMikeyDriver          2.2.5a5

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleSMCPDRC          5.0.0d8

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.GeForce          7.3.2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.3

    com.apple.driver.ApplePolicyControl          3.1.33

    com.apple.driver.AppleMuxControl          3.1.33

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

    com.apple.driver.AppleBacklight          170.2.2

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleIntelHD4000Graphics          7.3.2

    com.apple.driver.AppleIntelFramebufferCapri          7.3.2

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

    com.apple.driver.AppleUSBTCButtons          227.6

    com.apple.driver.AppleUSBTCKeyEventDriver          227.6

    com.apple.driver.AppleUSBTCKeyboard          227.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.1.0

    com.apple.driver.AirPort.Brcm4331          561.7.22

    com.apple.driver.AppleSDXC          1.2.2

    com.apple.driver.AppleUSBHub          5.1.0

    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleAHCIPort          2.3.1

    com.apple.driver.AppleUSBEHCI          5.1.0

    com.apple.driver.AppleUSBXHCI          1.1.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.4

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.driver.DspFuncLib          2.2.5a5

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAudioFamily          1.8.6fc18

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.2.5a5

    com.apple.iokit.IOHDAFamily          2.2.5a5

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleGraphicsControl          3.1.33

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

    com.apple.driver.X86PlatformPlugin          5.1.1d6

    com.apple.driver.AppleSMC          3.1.3d10

    com.apple.driver.IOPlatformPluginFamily          5.1.1d6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleThunderboltEDMSink          1.1.8

    com.apple.driver.AppleThunderboltEDMSource          1.1.8

    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

    com.apple.nvidia.nv50hal          7.3.2

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.nvidia.nvGK100hal          7.3.2

    com.apple.nvidia.nvGF100hal          7.3.2

    com.apple.NVDAResman          7.3.2

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.IOBluetoothFamily          4.0.8f17

    com.apple.driver.AppleFileSystemDriver          13

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          230.5

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.driver.AppleUSBMergeNub          5.1.0

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IOEthernetAVBController          1.0.1b1

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          5.1.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.8

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)

    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

  • 3. Re: Mac Retina restarts when opening iPhoto
    clintonfrombirmingham Level 7 Level 7 (28,720 points)

    Look as if you may getting kernel panics when your discrete graphics card kicks in - if you've Photoshop, Google Chrome, or any other apps that are discrete graphics dependent, see if you have a kernel crash using them.

     

    The best thing I can suggest is that you run the Apple Hardware Test and, if you receive any errors (or if you continue to receive kernel panics) take your unit to your local Apple Store or an AASP and have them run extensive diagnostics. It just looks as if it's a graphics card problem.

     

    Good luck,

     

    Clinton

  • 4. Re: Mac Retina restarts when opening iPhoto
    Michael Kainz Level 1 Level 1 (0 points)

    Clinton.

     

    I have no problems with using Google Chrome.

    The result from performing the Apple Hardware Test turned out to be "No problems found" so I guess that the only option is to have the Apple Store have a look at it.

     

    It's a bummer though since I thought that I would manage this without having to get the3 year Apple Care package which will set me back USD 540...

  • 5. Re: Mac Retina restarts when opening iPhoto
    clintonfrombirmingham Level 7 Level 7 (28,720 points)

    Yeah, it's time for a trip to the Apple Store. The Apple Hardware Test isn't very extensive - I still suspect that it's a graphics card issue (which very well may mean a whole logic board replacement).

     

    But Apple can run better diagnostics than the AHT, so give it a shot. And although AppleCare is expensive, I always buy it (sounds as if it's a lot more expensive where you are, though).

     

    Good luck,

     

    Clinton