10 Replies Latest reply: Nov 14, 2012 9:35 AM by Jocasta12
cindy1932 Level 1 Level 1 (0 points)

I cannot believe what I finally learned from Apple support today after hours on the phone. I've been using outlook on a pc with iCloud updating my IOS devices beautifully for nearly a year. I finally took the plunge to get rid of two pc's and move entirely to Mac & bought a MacBook Air.  After days of work migrating everything I learned today that iCloud doesn't work with Outlook on the Mac to update contacts and calendars on your iOS devices. You must use iCal  and contacts if you want iCloud's capabilities. Unbelievable to me! The apple salesperson knew exactly what I wanted to continue to do. It took forever to get this out of support today.   I can't believe Apple thinks they can force businesses and individuals to stop using Outlook. What a crazy strategy to win new customers over from the pc and then pull the rug out from under them. Is this really true?


iPhone 4, iOS 5
  • 1. Re: iCloud working with outlook on Mac
    Csound1 Level 8 Level 8 (35,470 points)

    Outlook (for Mac) does not support iCloud as you found out, but that decision was Microsofts, not Apple.

     

    Here's Microsofts statement.

     

    This article contains information about the compatibility of Microsoft Outlook for Mac 2011 and Apple iCloud. (http://support.microsoft.com/kb/2648915?wa=wsignin1.0)


    Outlook for Mac 2011 does not support Apple iCloud calendar (CalDAV) and contact (CardDAV) synchronization.

    Outlook for Mac 2011 does support iCloud Mail. For steps on how to configure your iCloud email account in Outlook for Mac 2011, go to the "More Information" section of this article.

     

    So, you can use Mail, Contacts and Calendars (which are included with your Mac) and stop using Outlook, or stop using iCloud, your choice.

  • 2. Re: iCloud working with outlook on Mac
    cindy1932 Level 1 Level 1 (0 points)

    Thank you for your answer. I really appreciate it. Seems like apple should alert their salespeople. It appears this happened in 2011. I just spoke to another Apple support person who seemed surprised by this news and said I thought the point of iCloud was to support multiple platforms.

     

    On a side note, I tried to get more information on the Apple contact application to see if I could get rid of Outlook - nothing on support site,no manuals, and support said most documentation technical and he'd send me some description of features which I haven't received yet. He suggested I look in HELP for description of each task I want to do. Incredible. I just want a list of features! Anyway, it appears from help that you can do mail merge with existing word letters, but it appeared to say that you need to create a source document and input each contact. I send out 800 letters. Doesn't seem feasible. If this is true, I'll have to give up on the Mac idea and go back to PC to get the functionality I want. I like iCloud updating my IOS devices, and I can't give up Outlook.

     

    Thanks for your help

    Cindy

  • 3. Re: iCloud working with outlook on Mac
    Csound1 Level 8 Level 8 (35,470 points)

    Unfortunately MS have elected to not include Dav functionality, so no calendars and no contacts in Outlook 2011 (using iCloud), but the mail works (it is a standard Imap system) so mail merge is quite possible. Frankly Outlook for Mac is awful and if you must use Outlook (I wouldn't) use the Windows version.

  • 4. Re: iCloud working with outlook on Mac
    Jocasta12 Level 1 Level 1 (0 points)

    I have a problem sending iCal invitations to an Outlook (for mac) user, they just don't receive the email notification of the event. Is this also because of the lack of Dav functionality?

     

    Thanks.

  • 5. Re: iCloud working with outlook on Mac
    Csound1 Level 8 Level 8 (35,470 points)

    No it is not, email is used to transport invitations. This should work but OLM is a mess, no ideas i'm afraid.

  • 6. Re: iCloud working with outlook on Mac
    Jocasta12 Level 1 Level 1 (0 points)

    Thanks anyway, it's so annoying for the Outlook User to not even receive the email invite, we could live with the event not turning up in the Outlook Calendar, but not getting the email makes the iCal event invitation feature totally redundant. pah.

     

    If anyone knows a work around I'd be very happy to hear it.

  • 7. Re: iCloud working with outlook on Mac
    Csound1 Level 8 Level 8 (35,470 points)

    Jocasta12 wrote:

     

    Thanks anyway, it's so annoying for the Outlook User to not even receive the email invite, we could live with the event not turning up in the Outlook Calendar, but not getting the email makes the iCal event invitation feature totally redundant. pah.

     

    If anyone knows a work around I'd be very happy to hear it.

    This is not happening to many users, not happening to me either so it may be hard to find a workaround. iCloud email is a conventional Imap acount, there is no reason for the email not to be delivered so the issue may be local to the copies of Outlook, a Microsoft issue so it may take a while.

  • 8. Re: iCloud working with outlook on Mac
    Jocasta12 Level 1 Level 1 (0 points)

    Is there any way of seeing whether iCal has sent the email out? Is there a log somewhere, I've checked the "Sent" folder in Mail and none of them appear there.

     

    I've tested it with other email accounts and it works fine with people who are using Mail and iCal obviously, but in our experience Outlook Users (both PC and mac) just don't receive the email invitation. Very frustrating as most of our clients are using Outlook on PCs which is the main reason why this one person has insisted on sticking with Outlook on mac (despite having gone through huge problems with it).

  • 9. Re: iCloud working with outlook on Mac
    Csound1 Level 8 Level 8 (35,470 points)

    Can't help further, I can not replicate the problem (either with OLM or OLW) so can't investigate.

  • 10. Re: iCloud working with outlook on Mac
    Jocasta12 Level 1 Level 1 (0 points)

    Sorry, I've just done some more tests here and he doesn't get the email on his iPad either when the event invitation is sent from my iCal to one particular address, but the invite shows up when sent to his gmail account. So it's not an Outlook issue at all, sorry to mislead.

     

    It looks like it's an email issue or a problem with my iCloud account maybe, will invetigate further.