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iphone 5 can not send out sms

1046 Views 8 Replies Latest reply: Nov 4, 2012 11:37 PM by Kaka Dongguan RSS
Howpg Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 3, 2012 2:47 AM

my iphone 5 using ios 6 can not send out sms, i updated to ios 6.0.1 still having the same problem

the phone can receive sms

iPhone 5, iOS 6
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 3, 2012 10:37 AM (in response to Howpg)

    Talk to your carrier.  It's their issue.

  • Sami F. Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2012 8:20 PM (in response to Howpg)

    What you have to do is a clean restore inside of iTunes. A backup is required just so your iPhone isn't erased.

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    iOS: How to back up

    http://support.apple.com/kb/HT1766

     

    If the problem still happens, you need to setup your iPhone as a new device.

     

    iOS: How to back up your data and set up as a new device

    http://support.apple.com/kb/HT4137

     

    One of these will solve your issue.

  • Sami F. Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2012 8:59 PM (in response to Howpg)

    You did a full restore and restored your backup, and the problem still happened?

     

    Then restored, did not put your backup back on, and had a factory fresh, unmodified phone, and the problem still happened?

     

    If that's the case, you need to contact your carrier, it's not an iPhone issue.

  • Sami F. Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2012 9:41 PM (in response to Howpg)

    Howpg wrote:

     

    done all the things as you proposed , still can not send sms, but it can send sms on other iphone5, therefore not the provider/carrier problems

     

    If the problem was the iPhone hardware, you'd have no service at all or something similar. There isn't an "SMS Chip" inside the iPhone that is only half working. There is a software problem. And the steps above should have solved that software problem. If you still have a problem, I recommend giving Apple Support a call to troubleshoot why this still isn't working and then to make sure all the right steps were done.

  • Kaka Dongguan Level 3 Level 3 (720 points)
    Currently Being Moderated
    Nov 4, 2012 11:37 PM (in response to Howpg)

    Hi Friend,

     

    Be sure you turn on the carrier's network. Check it in: Settings>>Mobile, and then turn on Cellular Data, Active 3G and Roaming.

     

    You also must to set the Mobile Data networking according your carrier's plan, fill the blanks like MMSC, Proxy MMS and MMS size.

     

    Hope it will be helpful

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