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iPhone 4 Power Button Stuck

1344038 Views 615 Replies Latest reply: Apr 3, 2014 6:26 PM by jjrbhogan RSS Branched to a new discussion.
  • Dmmyer Calculating status...
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    Oct 6, 2012 8:10 AM (in response to CwissyBwear)

    My iPhone 4 power button stopped working completely. I hardly ever dropped it and it was always in a case. I took it to the Apple store and they replaced it with a new iPhone 4. Now, the button on my new phone is starting to act up. I never drop it. It still works but it doesn't click.

  • BadLt Calculating status...
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    Oct 8, 2012 1:58 PM (in response to CwissyBwear)

    Happened to me yesterday. Currently at the Apple store getting a replacement phone. I'm pretty ****** about this. I don't want a replacement phone. This is my fist and last Apple product. Never again. At least my Droid X lasted 2 1/2 years. Phone was good but the OS sucked.

  • Pichphone Calculating status...
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    Oct 9, 2012 9:48 AM (in response to CwissyBwear)

    Just wanna hear from the iPhone support center about the power button stuck because my iPhone 4 is causing the same problem for about 2 weeks now.

  • countrygirlll13 Calculating status...
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    Oct 11, 2012 6:25 PM (in response to CwissyBwear)

    to make a virtual lock button, follow this Settings > General > Accessibility > Assistive Touch and toggle it to ‘On’. Mine just stopped working. now i can still lock my phone!

  • jjfdez Calculating status...
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    Oct 17, 2012 7:36 AM (in response to CwissyBwear)

    as you can see you have a lot of company...mine just started getting stuck a week ago

  • ilikegothic Calculating status...
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    Oct 23, 2012 9:02 PM (in response to jjfdez)

    If you have a 4, chances are pretty good that it's out of warranty.

     

    Just take the back off of it, and stick a little piece of paper between the middle of the button and the switch.

     

    Anyone who pays $150 to get a refurb phone because of this issue is sad...it literally takes 5 minutes to fix yourself and then you don't have to pay anything.

     

  • salawgaree Calculating status...
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    Oct 25, 2012 1:59 AM (in response to CwissyBwear)

    I too have this same problem hence why I am on this discussion board because it happened to me literally 2 hours ago. My first every iPhone and it effs up with the power button. Not pleased so far apple. I am hoping I can take this to a local store and possibly have it switched out or something. The accessibilities or whatever it is option is nice but it is a bit of a hassel to have the device to lock.

  • katieisagoon Calculating status...
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    Oct 25, 2012 7:15 PM (in response to jjfdez)

    Can't believe what a ridiculous issue this is. Thanks countrygirlll13. Your idea for a new lock screen alternative will definitely come in handy until my repair kit comes in the mail!

  • Cacho Calculating status...
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    Nov 3, 2012 5:23 PM (in response to katieisagoon)

    My power button suddenly stopped working the other day.  I've kept my 4S pristine, never dropped it.  I took it into the Genius Bar today expecting them to replace it even though I'm 20 days out of warranty.  Over the years I've had several out of warranty iPhones, iPods and dead laptop batteries replaced at the Genius Bar with no charge, this is the first time I was denied.  Apple seems to have changed their internal policy of being lenient to recent out of warranty customers. 

     

    Does anyone know if a class action law suit exists for this power button defect?  I spoke to 2 genius staff at the San Francisco store on Stockton that admitted that it is a design flaw, yet as such is only covered in-warranty, and the only fix is a full replacement for $199, what I paid for the phone in the first place, it's like a slap in the face. With so many people experiencing this issue after normal use, it seems like a class action law suit is warranted.  At the very least, Apple should repair it for a minimal fee, ifixit has instructions.  They could at least have a software power switch or allow third party devs to make an app button you can add to your home screen.   I shouldn't have to jail break my phone to download an app that fixes a hardware design flaw.  Assistive Touch is an annoying workaround.

     

    After this experience my next phone will probably be an Android.  Seems like Apple is starting to turn into a company that doesn't care about their customers like they used to.

  • Sami F. Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2012 9:23 PM (in response to Cacho)

    There isn't a known issue or class-action lawsuit or Replacement Program for that problem. If the button stopped working after a year of ownership, it's due to use over time, abuse, or an accident. It's not a design flaw. Think about how many times you pressed that button. Think about all the small dings the iPhone may have had on top. These are why I think that button may have failed you.

     

    Regardless as to why, the real issue boils down to the solution. There isn't a button fix, they replace the iPhone under warranty for that problem. If you're out of warranty, you have to pay for the solution (replacement).

     

    It's not Apple's fault you chose to opt-out of their extended coverage to prevent these kinds of simpler problems after year 1.

     

    You can switch smartphone brands, but a 1 year limited warranty is an industry standard. Businesses would be broke if they gave everyone with an issue who owned their product a free replacement, Samsung & Apple included.

  • Shawn Ulibarri Calculating status...
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    Nov 3, 2012 10:19 PM (in response to Sami F.)

    Sami F. You may be mistaken. There actually is a difference in how the switch actuator is attached to the plastic membrane that causes a premature failure. The actual switch is fine - it's a very small piece of plastic that loses adhesion and falls off. This has nothing to do with abuse or accident. There is a subset of iPhone 4s that have this issue. Maybe a bad batch of glue, etc.

     

    As for your suggestion that this button is somehow pressed more than others, think about the "Home" button. That button is usually pressed more frequently, and yet there are few complaints about that button failing. Also, people aren't complaining about the sleep/wake button in phones much older than the 4. People in this forum are complaining about a button that fails on the 4 or 4s (same design) at around a year of use. Maybe I should believe that only these users press that button far more than any other iPhone user. Hmmm... doesn't seem likely.

     

    No, my friend, this is a real issue. While the number of people affected is relatively small, it nonethless is not a normal wear issue.

  • Sami F. Level 1 Level 1 (5 points)
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    Nov 3, 2012 10:29 PM (in response to Shawn Ulibarri)

    Shawn Ulibarri wrote:

     

    Sami F. You may be mistaken. There actually is a difference in how the switch actuator is attached to the plastic membrane that causes a premature failure. The actual switch is fine - it's a very small piece of plastic that loses adhesion and falls off. This has nothing to do with abuse or accident. There is a subset of iPhone 4s that have this issue. Maybe a bad batch of glue, etc.

     

    I'm not mistaken because there isn't an Apple-aknowledged known issue with that button, that was my point.

     

    And I'm fairly confident that pressing a button repeatedly for over a year, or an accident, or abuse/tampering (eg. unauthorized service) may cause a button to stop working. That's all I was saying.

  • Shawn Ulibarri Level 1 Level 1 (35 points)
    Currently Being Moderated
    Nov 3, 2012 11:46 PM (in response to Sami F.)

    Sami F. wrote:

    I'm not mistaken because there isn't an Apple-aknowledged known issue with that button, that was my point.

     

    And I'm fairly confident that pressing a button repeatedly for over a year, or an accident, or abuse/tampering (eg. unauthorized service) may cause a button to stop working. That's all I was saying.

     

    In your original post, you said, "There isn't a known issue..." Just because Apple has yet to acknowledge it, doesn't make it any less of a known issue. This issue is well-documented among many iPhone 4 users.

     

    Also, if you're fairly confident that repeated pressing of the sleep/wake button for over a year is the cause (and let's take out accident, abuse or tampering - because virtually all of the complaints refer to normal use), then why do the buttons on my Original iPhone, iPhone 3, iPhone 3GS continue to work fine - and all are older than the iPhone 4, each with many more button presses? And why are the bulk of the complaints limited to the iPhone 4 and 4S? No others, no iPads (which use similar switches)?

  • ltherrien1 Calculating status...
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    Nov 8, 2012 10:00 AM (in response to Shawn Ulibarri)

    Since this thread has been viewed 468616 times, and Google auto types it.... it's a REAL problem!  You would think that at some point Apple would acknowledge it, but I just don't see that happening.  I do not understand why Sami F. if arguing the well documented facts. 

     

    This is my 4th Iphone.  My first & second  Iphones (3 & 3GS) still work perfectly (3rd one was stolen).  They are now on their second owners (members of my family). I always have an otterbox case on, I don't press my power key more than I even have, and 5 months after my warranty expired.. the powerbutton stopped working.

     

    OKAY, I'm down off my soapbox for now 

  • Robotaz Calculating status...
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    Nov 8, 2012 11:01 AM (in response to Sami F.)

    I just had to respond to this even though it's a stupid, dead issue to me.

     

    First, the reason for Apple care is that the bean counters and engineers at Apple have perfected industrial design to such an extreme that they know the parts are really only going to last about a year.  That's how they're designed, and it saves Apple probably billions of dollars a year.  The purpose of an extended warranty(i.e., Apple Care) is typically to just suck money out of people if the products are designed to be robust.  Ask any financial expert of extended warranties pay off and they'll tell you no.  Then there's Apple.  Milking the engineering down to a point where they know more will fail.  Then you come into the store saying "my perfect phone that has never been dropped or scratched is suddently broken at 13 months"!  "You should have bought Apple Care".  Yeah, now I know I should because it's a built in cost to have a product that is worth a ****.  It's going to fail.  It was designed to fail.

     

    Second, because it was designed to fail, they know there will be millions and millions of people paying the refurbished swap fee after the warranty period ends, regardless of whether they have Apple Care or not. 

     

    These combined facts point to an ingenious scheme to make expendable products, maximize profit to previously unseen extremes, and just stick a big broom up the rectum of the customers in the process.

     

    Last week the speaker for the ear broke on my iphone 4.  So the speaker was broken to a point I had to use speaker phone or a bluetooth set, and the power button was broken.  Those are two of the fundamental, key components on a phone that MUST work or the phone is useless.    The fact that the phone didn't even last 18 months before it was rendered completely useless allows me to speak from experience on just how bad the quality really is.  I have owned electronics since the first Atari came out, since I was programming Tandy 64 games when I was 10 years old, and on and on.  This iPhone is the most unreliable and poor-quality piece of junk that I've ever owned, regardless of cost.  When you factor in cost, it's astonishing.  It really is.

     

    The "genius" last week said that many people with Otterboxes are having power button failures due to the added heat that the button is subjected to, which as an electrical engineer I can tell you is absolutely, most certainly an unacceptable excuse.  So now Apple is amassing a list of supposed excuses that they are throwing at customers to hope the customers fall in a group that makes them feel like they made a mistake, not Apple.  And of course it proprietary products that cause it.  Right.

     

    Apple's a joke.  I've seen it with my own eyes and I have plenty of friends who are industrial designers, some of whom work in Asia, who have explained exactly what is happening from an engineering and finance standpoint.  They all say Apple is definitely the best player at milking money out of people and marketing complete and total hype.  Believe what you want though.  You're just another clueless fanboy.

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