whalerjake5
Level 1 (0 points)

Q: error code 3014 when updating new IOS

I tryed to update my iPhone 4s to the new software 6.0.1 this evening and now m iphone is a brick. I am unable to update

iPhone 4S, iOS 6

Posted on Nov 3, 2012 10:27 PM

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whalerjake5

Q: error code 3014 when updating new IOS

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  • by Sami F.,

    Sami F. Sami F. Nov 3, 2012 10:32 PM in response to whalerjake5
    Level 1 (5 points)
    Nov 3, 2012 10:32 PM in response to whalerjake5

    Did you perform this through Settings > Software Update?

     

    What I recommend doing to help resolve your issue is to do a clean restore using iTunes.

     

    See: iTunes: Restoring iOS software

     

    Did you have an iCloud or iTunes backup before doing the update? If you didn't, there's a small chance you'll lose a lot of data.

  • by sberman,

    sberman sberman Nov 3, 2012 10:32 PM in response to whalerjake5
    Level 8 (40,200 points)
    Nov 3, 2012 10:32 PM in response to whalerjake5

    Error 3014 means the following:

     

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

    1. Update to the latest version of iTunes.
    2. Verify the computer's date and time are accurate.
    3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    7. Test restoring while connected to a known-good network.

    Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.

    Here's the article containing the above: http://support.apple.com/kb/TS3694