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Compressor 4.05: submit-button greyed out

1498 Views 7 Replies Latest reply: Dec 8, 2012 8:04 AM by Russ H RSS
vjstalker Calculating status...
Currently Being Moderated
Nov 4, 2012 4:39 AM

When I want to submit a job in Compressor 4.05 the name/cluster/priority-window pops up but the 'submit' button there is greyed out.

I tried to run a small programm called Compressor_Repair but of no avail. Effectively Compressor 4.05 is useless now.

 

Until the last upgrade to 4.05 Compressor has always functioned.

 

Now what? Please don't tell me I have to uninstall Compressor and delete files from over 10 different folders before reinstalling again.

MacBook Pro (15-inch Early 2011), Mac OS X (10.6.8)
  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Nov 4, 2012 5:27 AM (in response to vjstalker)

    vjstalker wrote:

     

    Please don't tell me I have to uninstall Compressor and delete files from over 10 different folders before reinstalling again.

    Are your OS updates current?

     

    When you ran Compressor Repair, did you have it trash permissions. If you didn't, make sure that checkbox is checked and re-run.

     

    If it didn't cure the problem, I would in fact uninstall. Go back to Digital Rebellion and get their FCS Uninstaller and use that tool.  Then reinstall and repair permissions.

     

    Good luck.

     

    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Nov 5, 2012 2:36 PM (in response to vjstalker)

    Puzzling. Just want to verify you did trash the preferences – either by checking that box in Digital Rebellion Repair splash window – or by using their Preference Manager?

     

    Now here's one person's interesting solution to a similar problem,…it's the last post that I'm talking about.

     

    Let us know what happens.

     

    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Dec 8, 2012 8:04 AM (in response to vjstalker)

    Just re-reading this thread, it's unclear whether you used Disk Utility to repair permissions after you reinstalled/updated Compressor.

     

    As I noted in another thread. I ran into some issues after I did the most recent update. Although my submit button was active, my clusters pane said None. No problem (I thought); so I trashed preferences and relaunched…no change. Next I ran Compressor Repair and relaunched…again, no change. Then uninstalled and reinstalled…no change. Finally, I repaired permissions in DU, relaunched…this time, success – including giving me the choice of my Quick Cluster.

     

    Again, good luck with your problem.

     

    Russ

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