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Contacts Disappearing

327 Views 3 Replies Latest reply: Nov 20, 2012 1:29 PM by tstatham RSS
texasamazon Calculating status...
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Nov 4, 2012 9:29 AM

I downloaded the Spring Cleaning app for my iPhone 5, and now my contacts are doing whacky things. I can add a contact, but a couple of days later, it will disappear. Or, contacts that I know were in my phone a few days ago are gone today. Help! This has been happening for about two weeks. I have since deleted the app from my phone, but it keeps happening.

iPhone 5, iOS 6, Ringer Switch Malfunction
  • ChrisJ4203 Level 7 Level 7 (26,505 points)
    Currently Being Moderated
    Nov 4, 2012 10:06 AM (in response to texasamazon)

    I'm not sure exactly how the app works, however since it is designed to do things to the contacts, I suggest that you try a reset first. http://support.apple.com/kb/HT1430. See if that will clear things up. If not, it may be necessary to do a restore, and not from a backup since it appears the app may have something lingering in the OS. Restore as a new device. http://support.apple.com/kb/HT1414

  • tstatham Calculating status...
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    Nov 20, 2012 1:29 PM (in response to texasamazon)

    I have a similiar problem. I had to restore my 4th gen iPod Touch. When I restored from the iCloud backup; it showed 31 contacts but after 2 mins, those contacts disappeared. How do I get my 31 contacts back since it was orignially on iCloud? When I logged into iCloud on my PC it didn't show the 31 contacts. My last backup to iCloud was yesterday and there were 31 Contacts which are now gone.

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