14 Replies Latest reply: Nov 9, 2012 8:23 AM by Ilovm
Ilovm Level 1 Level 1 (20 points)

Hi there

How can I force compressor to cancel  compression ?

I have clicked on cancel but it is not cancelling

When I force quitting and resend new compression jobs those that I wanted to cancel before still appear as active even though "cancelling" is showing

Thanks a lot in advance

The files are sent from FCP to compressor

  • 1. Re: Compressor wont cancel
    Russ H Level 6 Level 6 (14,235 points)

    Open System Preferences and Qmaster. Click on Stop Sharing.

     

    Screen shot 2012-11-05 at 7.55.10 AM.png

  • 2. Re: Compressor wont cancel
    Michael Grenadier Level 7 Level 7 (20,115 points)

    If you are sending from fcp to compressor, I don't think you should ever use a cluster.  Just use "this computer."  Don't think it makes things happen any faster, and you often have this sort of problem. 

     

    If you used "this computer" rather than a cluster and can't stop it in the history window, you can go into the task manager (in the appllications:  utilities folder) and stop the process.  Not sure which one it is, but it is one of the ones with compressor in the name. 

  • 3. Re: Compressor wont cancel
    Ilovm Level 1 Level 1 (20 points)

    Hi Michael

    I can't find task manager under utilities....

    Is it a Mac application ?

    Thanks in advance

    Ivan

  • 4. Re: Compressor wont cancel
    Ilovm Level 1 Level 1 (20 points)

    Hi Rush

    When I open that window I see "start sharing" with rendering and compressor boxes checked.

    Is it the way it should be ?

    Thanks

  • 5. Re: Compressor wont cancel
    Michael Grenadier Level 7 Level 7 (20,115 points)

    sorry "activites monitor"  not task manager

  • 6. Re: Compressor wont cancel
    Russ H Level 6 Level 6 (14,235 points)

    Click on start, and then if it changes to stop, close Qmaster and relaunch Compressor to see whether it jarred it into cancelling.  Also go to Reset Background Processing in the Compressor menu and click that.

  • 7. Re: Compressor wont cancel
    Michael Grenadier Level 7 Level 7 (20,115 points)

    if he's not using a cluster, I don't think this will make a difference.

  • 8. Re: Compressor wont cancel
    Russ H Level 6 Level 6 (14,235 points)

    Michael, Maybe not. I know that he's not using a cluster. I found a thread on another FCP forum where it apparently worked a guy who couldn't get his process canceled. So I figured, why not…no  harm either way.

     

    Russ

  • 9. Re: Compressor wont cancel
    Ilovm Level 1 Level 1 (20 points)

    Thanks Michael.

    Got it now.

    Ivan

  • 10. Re: Compressor wont cancel
    Michael Grenadier Level 7 Level 7 (20,115 points)

    yeah, it never hurts to throw something out there.  I've thrown ideas out that were real long shots and every once in a while, it'll work.

  • 11. Re: Compressor wont cancel
    Russ H Level 6 Level 6 (14,235 points)

    Glad it's working for you.

     

    But for others reading this, what did you do to get it to cancel?

     

    Russ

  • 12. Re: Compressor wont cancel
    Michael Grenadier Level 7 Level 7 (20,115 points)

    Russ,  I've used your technique successfully when I've used a cluster when sending from fcp and I've also used activity monitor but often after using either technique I've had a system freeze and had to do a forced restart.  Could be just a coincidence...

  • 13. Re: Compressor wont cancel
    Russ H Level 6 Level 6 (14,235 points)

    Hi Michael.

     

    Resetting the Qmaster share prefs was kind of a Hail Mary idea that I borrowed from someone else.

     

    My Compressor/Qmaster experience over three versions has actually been outstanding compared to other pro apps – very stable – and I typically can't reproduce many of the problems that some users report on these boards. Of course everyone has a somewhat different systems configuration, different plug-ins etc which probably account for 95% of the reasons why some "bugs" exist for some and not for others.

     

    But just a few times I have had jobs that refused to cancel, regardless of what buttons I "pushed". Even rebooting the machine didn't seem to phase Qmaster…it resumed doing whatever it was doing after I relaunched. I frankly cannot now remember how those were resolved…a random click perhaps.

     

    I still hope the OP will post what it was that worked for him.

     

    Russ

  • 14. Re: Compressor wont cancel
    Ilovm Level 1 Level 1 (20 points)

    Hi Russ,

    Frankly, I am not sure...

    I restarted quite a few times, sometimes, it would not quit ...and each time I would restart, I would get the ongoing compression starting again.

    This is not the first time I hit this problem, and I don't remember how I solved it previously.

    I wish I could say what worked !

    I have the feeling that you need to

    1) quit FCP, 2) force quit Compressor, 3) shut down the coputer. Not just restart....

    Next time, I will carefully check what I do...because I am pretty sure there will be a next time soon....