HT1808: If you can't update or restore your iOS deviceLearn about If you can't update or restore your iOS device
1112 Views 4 Replies Latest reply: Nov 5, 2012 8:21 AM by planb77
My daughter's iPod Nano 8 GB (4th Gen) continuously shows the LOCK icon (a Green colored LOCK symbol) on the screen. We have forgotten the password as well (if it was ever set in the first place). While connected to Laptop, only the Connecter symbol is constantly visible with a message below stating - Connected. Eject before disconnecting.
I have tried to reset the iPod as follows....
Immediately after that the Green LOCK symbol reappears and a second later I am back to square one with the Connector Symbol and message screen appearing.