Skip navigation

Cannot purchase After change credit card

297 Views 4 Replies Latest reply: Nov 5, 2012 7:48 AM by eeeeee5462 RSS
leiwng Calculating status...
Currently Being Moderated
Dec 15, 2011 5:05 AM

After I changed my credit card information of my apple id, I cannot buy Apps from itune store. It always show the message - "  The iTunes store is temporarily unable to process purchases. " I can make sure the credit card is ok. And I successfully do purchasing from other web site. Can you help me?

iPad 2, iOS 5.0.1
  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Dec 15, 2011 1:22 PM (in response to leiwng)

    You can try this on a computer...

     

     

    Launch iTunes.

     

    From the iTunes menu bar click iTunes > Preferences then select the Advanced tab.

     

    Click: Reset warnings and Reset cache

     

    Click OK.

     

    Restart your computer.

     

     

    For an iOS device, try "resetting"...

     

    Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.

  • ipsyd Calculating status...
    Currently Being Moderated
    Nov 4, 2012 5:30 PM (in response to leiwng)

    I was having this exact issue when I was set up to use PayPal as my payment method. I fixed it by -

    1. going to my iTunes account and selecting None as my method of payment, then clicking Done

    2. confirming this on my account page - which then said Add (or Set up, I can't remember) a Credit Card

    3. on the Add a credit card page, I again set up the exact same PayPal account I had before.

    4. I was then taken to the PayPal website to confirm that I wanted to use my PayPal account for iTunes purchases, and finally

    5. I was taken back to my account page in iTunes, which looked exactly the same as before BUT...

     

    The next time I tried it, my purchase went straight through! (And this was less than 5 minutes after I'd had the "Credit Card processing is temporarily unavailable" message.)

     

    YMMV, but I guess a similar revalidation process would work for credit cards too.

  • eeeeee5462 Calculating status...
    Currently Being Moderated
    Nov 5, 2012 7:48 AM (in response to ipsyd)

    I tried this, too last night and it worked.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.