Currently Being ModeratedOct 11, 2012 6:52 PM (in response to delock89)
We are having the same problem with ours - just got xfinity this past weekend & now our iphones & ipad won't backup to iCloud. Really would like to know how to fix this!!!
Currently Being ModeratedOct 31, 2012 7:43 PM (in response to delock89)
I have very similiar issue. I got Iphone 5 and it and my Ipad stopped ICloud backups on same day (Oct. 15th). It starts to backup and then says "cannot complete". I went into Apple store thinking it was issue with my Icloud account. They connected it and it worked fine. They recommended powering off/on the router which I did, but it didn't work.
Has anybody else been facing this issue and found a solution. Please help, I have tried everything!!!!
Currently Being ModeratedNov 5, 2012 12:33 PM (in response to zbbeck)
I have the same issue as well I wonder if it's all xfinity routers so I'm going contact Comcast and replace the router and contact apple expresslane support if replacing the router doesn't solve the issue.
Currently Being ModeratedNov 5, 2012 1:07 PM (in response to Nissanleaf)
It is more than likely the router. I have seen this issue with friends I have with that particular router. I have Comcast/Xfinity, however I have a stand-alone modem that is one of the older ones that does not have a router/wifi built in. I have my modem connected to a different router and have no issues with Comcast/Xfinity Internet.
Currently Being ModeratedNov 5, 2012 3:07 PM (in response to delock89)
Have you seen this:
I'm not sure this is the problem, but getting a replacement from Comcast is the way to go. Their modems are notoriously awful, and it's never been a problem to get a replacement. In fact, when the service was upgraded in my area in the last few years, I went through three modems before I got one that worked reliably.
Currently Being ModeratedNov 6, 2012 12:16 PM (in response to delock89)
I found a solution
Phone number and describe the problem
I got a call back the next day and a service tesh is on the way Saturday.