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Can download, but cannot install

292 Views 14 Replies Latest reply: Nov 6, 2012 4:01 PM by paieyeagain RSS
paieyeagain Calculating status...
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Nov 6, 2012 1:40 PM

I have downloaded the latest updates, but cannot install them.  I carried out Repair Permissions, and attach the log in the hope that it may reveal what is wrong.https://dl.dropbox.com/u/74429132/RepairDisc.rtf.

MacBook Air, OS X Mountain Lion
  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 1:43 PM (in response to paieyeagain)

    What error messages do you receive. A permissions log is of no help. What are you updating from and to what? You provided virtually no helpful information.

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 2:13 PM (in response to paieyeagain)

    That error is for Intego software. It refers to the installation of a startup item that is incompatible. Uninstall the Intego software. Based on this information you are not installing OS X updates, correct?

     

    Look for the Intego item in the /Library/StartupItems/ or /Home/Library/StartupItems/ folder. Drag it and any other related files to the Trash. Restart the computer. This should fix the problem.

     

    I still need for you to provide what version of OS X you are using. Problems installing third-party software should be addressed to its developer.

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 2:22 PM (in response to paieyeagain)

    Intego sells anti-malware and backup software for the Mac. The error generally means that the startup item is pre-Snow Leopard because Snow Leopard pretty much deprecated the use of startup items. It may be leftover from back then or you may have attempted to install or update some old Intego software you once used.

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 2:55 PM (in response to paieyeagain)

    Please tell me to what updates you are referring because I still don't know. Were they through Software Update?

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 3:07 PM (in response to paieyeagain)

    Just open Software Update again. I assume you are getting the updates through App Store? If you did then they are self-installing after downloading. I assume this is what you did if you are using Mountain Lion. Any that require restarting first will install automatically when you restart the computer.

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 3:34 PM (in response to paieyeagain)

    I'm a bit lost here. If you are running Mountain Lion then all software updates now go through the App Store. Software Update was used prior to this, but no longer. So I'm puzzled what you are doing exactly.

     

    In any event you may also find standalone updaters posted at support.apple.com/downloads/.

     

    If all that you see in the App Store for updates are the ones you listed, then that would be all that there are available. As I said, if they come through the App Store then they download and install automatically.

  • Kappy Level 10 Level 10 (220,950 points)
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    Nov 6, 2012 3:56 PM (in response to paieyeagain)

    Try this:

     

    Repair the Hard Drive and Permissions - Lion/Mountain Lion

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    Now try your updates again to see if the problem is fixed. Now, this same error can pop up in App Store if you are trying to install updates for software that was purchased under a different Apple ID than the one you are logged in with.

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