HT201685: Find the software version on your iPhone, iPad, or iPod
Learn about Find the software version on your iPhone, iPad, or iPod
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All replies
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Helpful answers
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Nov 7, 2012 6:19 AM in response to boggydubby lllaass,Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
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Nov 7, 2012 6:21 AM in response to boggydubby chrisfromgastonia,How are you trying to turn it off, holding the off button down or both the home and off button down?
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Nov 7, 2012 6:46 AM in response to boggydubby djomaha,Is it plugged in to a charger or your computer? Unplug it and try the above suggestions.