1 2 Previous Next 20 Replies Latest reply: Feb 26, 2013 2:33 PM by Ralph Johns (UK)
dalupus Level 1 Level 1 (0 points)

I have a macbook-pro retina and an ipad 1st gen.

 

When I get a new message in Messages it will not mark as read on my macbook until I read it on my ipad.

 

How do I get messages on the macbook to mark a message as read?


MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: messages not marked as read
    dalupus Level 1 Level 1 (0 points)

    seems this happens on my icloud account and gmail as well.  

  • 2. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    As far as I have been able to test the "Syncing" is only "Display on all devices" and not a full on "Copy actions across devices".

     

    This means deleting it on the iPad or iPhone does not remove it from the Mac version (Nor Stop it appearing if the Mac was Off).

     

    The "Read" and "Delivered" subtexts seems to be in a world of their own around the edges of this issue at present.  So much so I tend not to pay any attention to them.

     

    With regard to the second post

    The iCloud ID does not have to be the Apple ID you are using in iMessages.

    It may also be a valid AIM Screen Name that you have logged in.

    This and a GoogleTalk login will not have "Read" or other info posted in the Chat window as to it's delivery status.

     

    If you are talking about Mail across different devices not apparently keeping up that is a separate issue.

     

     

     

     


    10:25 PM      Thursday; November 8, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 3. Re: messages not marked as read
    dalupus Level 1 Level 1 (0 points)

    I should have been more clear.  I am not talking about messages I send and the subtext saying that reciever read it.   I am talking about messages I receive.   Messages I receive are not being marked as read on my computer after I look at them.   Or more precisely I always have "unread" messages.   However when I go read them on my ipad then they turn to read on my computer. 

  • 4. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    So...

    The DOCK icon remains lit up with a number for Unread Messages even when the Messages App is "Front"  ?

     

    The Message Window always reads "Unread Messages" at the top no matter which Chat  is "Front" at this point ?

     

    The particular Chat that has the new Messages is marked with the blue circle but this never goes even when that chat is "Front" ?

     

    I have seen a delay of this nature on my Messages but it resolves itself fairly quickly (About within 10 secs of pulling the chat to the Front).

     

    It is late where I am and it will be a while before I catch up with further replies.

     

     

     

     

     


    10:48 PM      Thursday; November 8, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 5. Re: messages not marked as read
    dalupus Level 1 Level 1 (0 points)

    Right exactly.  And if I pull the chat up on my ipad it then goes to read on my ipad and my computer.

     

    I tried restarting messages and signing in and out of my account.

     

    It seems that it does eventually clear itself normally.   Like after an hour.   I wonder if it is trying to communicate with something but getting blocked by a firewall or something and it eventually times out.  

  • 6. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    It's been around since the beta version.

     

    This thread advocates tow methods:-

    1) Deleting the account and re-adding it.

    2) Using Terminal to End the DOCK process  to clear the info about apparent Unread messages.

     

     


    8:14 PM      Friday; November 9, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 7. Re: messages not marked as read
    dalupus Level 1 Level 1 (0 points)

    it seems my problem is different as killall doc does not fix it.   I did a migration from my mac-air to this new macbook pro and that is when the problem started.   I am wondering if something in the accounts with messages got corrupt.  

     

    I have tried deleting and recreating the accounts with no help.

     

    The really wierd part is as soon as I read the messages on my ipad then they are marked as read on my ipad and computer.   It is like my comptuer can not mark the messages as read.  

     

    This is extremely frustrating.   Is there any way to reset messages or something.  I am pretty sure it had something to do with the migration as it did some wierd stuff with double messages and stuff. 

  • 8. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    In the Finder > Go Menu > Go to Folder type (Copy and Paste) ~/Library/Preferences into the Dialogue box.In the Preferences find the com.apple.imessages.bag.plist and drag it to the Trash.

     

    Restart Messages.

     

     

    Sigcopy2.png
    6:26 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 9. Re: messages not marked as read
    dalupus Level 1 Level 1 (0 points)

    I called apple support a few hours ago.   After a bunch fidling with different things they had me create a second account on the machine.   I went into that account and added my icloud id to messages in that account.  sent and received a few messages and everything was working fine.  

     

    Logged that user back off and restarted messages back on my original account and wahlaa everything was working.     I will give it a few days to see if the issue stays fixed.

  • 10. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Ok.

     

     

    Sigcopy2.png
    8:11 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 11. Re: messages not marked as read
    mikesudyk Level 1 Level 1 (0 points)

    I am having this same problem. Essentially my MacBook Pro (Late 2011) will not mark iMessages as read, the badge on the messages app keeps building unread messages until I read all the messages on my phone. I called Apple support and they had me restart imessages on my iPhone 5 and on my MBP and nothering worked. I even tried to do what Ralph suggested by deleting the preferences file (com.apple.imessages.bag.plist). They then told me thats supposed to be how it works, you are supposed to rack up unread messages on your phone. Any help? Thanks

  • 12. Re: messages not marked as read
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    If I have my Mac  On and Messages open and have my iPhone On as well then both will indicate Unread messages.

    The iPhone will have the red number over the App's icon.

    The Messages app on the Mac will have a red number on the DOCK icon but will also title the Messages window with "|Unread Messages" and any chat on the left with Unread Messages in it will get marked with a blue dot.

     

    It can be difficult to get messages to "Accept" you have brought the chat to the "front" and read the Message(s).

    However it does seem to be resolved if you send a reply.

    I have not noticed that it requires me to read it on the iPhone as well.

     

    It is a common complaint that reading and deleting it on one device does not mark the other as read of delete.

    In some cases an iMessages may be read and deleted on the iPhone but the sync process on the Mac Messages app may well show the same iMessage again as "Sync" is "Display on all Devices" and not any "keep up to Date" variation.

    The upshot of that is the Mac can then store chats/iMessages which the iPhone may not have room for.

     

    If you were at you computer and not reading the Messages on the iPhone it would have unread copies of the conversations you were having on  your Mac.

    That would be normal.

     

    3Sigcopy2.png
    8:35 PM      Tuesday; February 26, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 13. Re: messages not marked as read
    mikesudyk Level 1 Level 1 (0 points)

    Thank you for your quick reply Ralph. I am experiencing the issue even if I reply to a message from my Mac, the badge icon still reads that I have unread messages until I read them on my iPhone. Messages seem to sync just fine between devices, when sent from Mac they appear on iPhone and visa versa.

     

    Your last paragraph

    "If you were at you computer and not reading the Messages on the iPhone it would have unread copies of the conversations you were having on  your Mac.

    That would be normal."

     

    so are you saying that if I am working at my Mac with my iPhone powered on next to me at my desk and someone sends me an iMessage and I reply via my messages App on my Mac, I should still have an unread message on my iPhone? And should I also have a badge icon number of "1" on my messages app icon in the Dock until I read the message on my iPhone?

  • 14. Re: messages not marked as read
    mikesudyk Level 1 Level 1 (0 points)

    I should also state that when I upgraded to mountain lion in december 2012 i had an iPhone 4 and it seemed to be working properly, that is it was not accumilating unread messages. When I upgraded to the iPhone 5 in february the issue appeared....

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