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After update: Mail wrong version

624 Views 13 Replies Latest reply: Nov 14, 2012 3:52 AM by Henning77 RSS
Henning77 Calculating status...
Currently Being Moderated
Nov 7, 2012 1:06 AM

I downloaded the latest Software update for my iMac. (Snow Leopard) After the installation was finished, the mail program was unable to run, because it has the "wrong version". Also there is no Mac App Store anymore. Both programs show a different icon now and are no longer functionable. I moved these apps to a different folder and back as in the help indicated to do, but that didn't work for me. How can I fix the problem?

Regards

Henning

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
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    Nov 7, 2012 2:27 AM (in response to Henning77)

    Follow the instructions in this knowledge-base article.

  • seventy one Level 6 Level 6 (8,445 points)
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    Nov 7, 2012 2:31 AM (in response to Henning77)

    You should be on Mail 4.6 (1085)   If you aren't you will need to software update again or download Mail 4.6 separately.

     

    There appears some confusion as to what you currently run.   Your profile mentions 10.7.4 (which ideally should be 10.7.5)  and here you mention an update, but bracketed Snow Leopard.  This could also affect which Mail you should be on.

     

    Could you clarify please?

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
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    Nov 7, 2012 8:01 AM (in response to Henning77)

    Did you follow the step-by-step instructions in the article I linked?

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
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    Nov 7, 2012 8:24 AM (in response to Henning77)

    OK, start at the beginning of the steps again, but this time first open Console.app and note the time you start. When finished, if Mail is not working, post all the console log entries after that time.

  • seventy one Level 6 Level 6 (8,445 points)
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    Nov 7, 2012 8:33 AM (in response to seventy one)

    Hello henning77,

     

    I'm going to back out from this thread now because Austin seems to have the right line to proceed with and it's better to keep to one helper unless a substantially different line of thought appears.

     

    By the way, I would avoid Mountain Lion for now at least.   Get this one sorted out first.

     

    You will be in safe hands with Austin.

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
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    Nov 7, 2012 8:50 AM (in response to Henning77)

    That doesn't look like the console log - and I don't know enough for it to be helpful. A console log looks like this:

     

    07/11/2012 09:58:04DashboardClient[45188]there is already a confinement rect client waiting for delegate messages
    07/11/2012 09:58:04com.apple.Dock.agent[43408]2012-11-07 09:58:04.913 DashboardClient[45188:a03] there is already a confinement rect client waiting for delegate messages
    07/11/2012 10:31:30[0x0-0x711711].com.skype.skype[50173]WirelessAttach: IOServiceOpen error: e00002c7
    07/11/2012 10:31:34[0x0-0x711711].com.skype.skype[50173]WirelessAttach: IOServiceOpen error: e00002c7
    07/11/2012 11:43:19[0x0-0x717717].com.parallels.desktop.console[50217]QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory

     

    Changing OS to Mountain Lion is unlikely to fix whatever is the underlying problem, and will probably upset your parents.

  • Austin Kinsella1 Level 6 Level 6 (11,505 points)
    Currently Being Moderated
    Nov 7, 2012 9:56 AM (in response to Henning77)

    The thing is, we don't know what the problem is, so we don't know that changing OS will fix it.

     

    OK. Is there a copy of Mail.app in your applications folder? What version is it?

     

    Is there a Mail icon on your Dock? If so, right-click it and choose Options/Show in Finder. What happens?

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