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Apple TV ahhhhhgggggggg

971 Views 5 Replies Latest reply: Nov 7, 2012 5:50 PM by wardal1 RSS
wardal1 Calculating status...
Currently Being Moderated
Nov 7, 2012 11:36 AM

My apple tv was not picking up my iTunes so I followed the advise and updated iTunes on my iMac etc., I then updated my apple TV it came back minus apple tv Netflix etc.. well basically I have 2 icons home computer and setting checked everything disconnected the cable did the factory reset, restart, you name it I've tried it..  <Edited by Host>

 

Apologies for the rant..

 

Ahhhh that feels so much better

Mountain lion, OS X Mountain Lion
  • Brian Cook4 Level 4 Level 4 (1,820 points)
    Currently Being Moderated
    Nov 7, 2012 11:34 AM (in response to wardal1)

    If you say want to trying thinking for a minute rather than needlessly over reacting is pretty clearly sounds like there is a network connection issue.  It will show you only the two icons if ATV can not connect to the Internet or local network.  Since all those other features require network access to either iTunes or iCloud.  That would also explain why it could not connect to iTunes.

     

    You might also find that you can receive more productive support if you provide details about the problem.  Like say which AppleTV you have and what you did to configure you network connection, or what happened when you tried to connect to iTunes.  Just saying "not picking up my iTunes" does not give anyone much to go on.  Did you enter you AppleId?  Did you turn on home sharing and enter the ID for that?  Where you just sitting back and expecting ATV to magically know those things and then ranting at Apple because its products did not read your mind?

  • Rudegar Level 6 Level 6 (18,420 points)
    Currently Being Moderated
    Nov 7, 2012 1:26 PM (in response to wardal1)

    Maybe the Unit you own is periodic defect

    Or not compatible with your network router

  • KJILM123 Calculating status...
    Currently Being Moderated
    Nov 7, 2012 3:34 PM (in response to wardal1)

    I want to reply to this post.

     

    I also expect everyone that is on here listen very carefully.

     

     

     

     

    FIRST:

     

    IT HAS NOTHING TO DO WITH THE ROUTERS !!!!!!!!!!!!!!

     

    NOR IT HAS TO DO WITH THE UNIT BEING DEFECT !!!!!!!

     

     

     

    Secondly: it has to do with the update 5.1 Aka IOS 6.0. Everyone has that problem that updates. There are tons of complaints about this on here. This needs to be fixed. I have it too. The only thing that works here is restore it back to the 5.02 version of the IOS 5.1.1.

     

    So look around and see how to restore this with a Micro USB cable on your computer with the Apple TV 3 connected with the power on a USB port.

     

    I was in Holland a few days ago and I saw a 6.01 update there in the Apple TV's and I checked out several ones and they do work there.

     

    So Apple needs to fix this ASAP and not keep on dragging their heels. It is a well known problem and nothing has been done about it.

     

     

    https://discussions.apple.com/message/20221772#20221772

     

     

    https://discussions.apple.com/message/20219941#20219941

     

     

    https://discussions.apple.com/thread/4419016?tstart=0

     

     

    These are some of the posts concerning this update. It is clear that Apple just does not listen, nor does the support, nor is there feedback to the Headoffice in Cupertino about it.

     

    I have been for over 30 years in IT and worked for Apple myself in the European headoffice, but I have never seen a more obnoxious, annoying, irritating piece of hardware seen than Apple TV.

     

    Clearly nobody cares about it whatsoever and frankly I hear more and more from others that they rather throw it through the wall or the window because of it uselessness regarding this last update 5.1 which is the sole cause of this issue.

     

    If something is not done about it real soon I will write a personal letter to Tim Cook about the behaviour here from some of the "clever boys" online here because I for one have it up till here about this Apple TV problem.

     

    So I give anyone in here some time to get it right or confess that it is a firmware

    update problem or otherwise I will write my complaint directly to Tim Cook of how his company thinks that this is acceptable.

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