steph_a_m
Level 1 (1 points)

Q: icloud downgrade

I was a @me.com user ....

 

I just checked the status of Icloud and it shows that I have a 20GB plan (that I never requested) ... I want to downgrade but it is not possible (on OS X, OS 6) .... I waisted 30 minutes navigating in the menus for help (no Apple, I cannot speak nor hear) to find out that it's only possible by phone (***) !

I do not want to pay for the storage plan I don't use !!!

 

Who can help me ?

Icloud, OS X Mountain Lion (10.8.2)

Posted on Nov 7, 2012 2:32 PM

by Julian Wright,Solvedanswer
Julian Wright Julian Wright
Level 7 (34,867 points)
A:

This support article will answer your question. Apple also emailled you about this a few times in the past.

 

http://support.apple.com/kb/HT5527

Posted on Nov 7, 2012 2:35 PM

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steph_a_m

Q: icloud downgrade

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  • Helpful answers

  • by Julian Wright,Solvedanswer

    Julian Wright Julian Wright Nov 7, 2012 2:35 PM in response to steph_a_m
    Level 7 (34,867 points)
    Nov 7, 2012 2:35 PM in response to steph_a_m

    This support article will answer your question. Apple also emailled you about this a few times in the past.

     

    http://support.apple.com/kb/HT5527

  • by Kappy,Helpful

    Kappy Kappy Nov 7, 2012 2:36 PM in response to steph_a_m
    Level 10 (271,789 points)
    Desktops
    Nov 7, 2012 2:36 PM in response to steph_a_m

    It was provided free of charge for early iCloud adoptors. If you have a record that you were billed for it or that it was charged to your iTunes account, then open iTunes Store, click on the Support link under Quick Links where you can contact someone by email. Otherwise, have someone who can speak and hear to intercede for you.

  • by steph_a_m,

    steph_a_m steph_a_m Nov 7, 2012 2:44 PM in response to Kappy
    Level 1 (1 points)
    Nov 7, 2012 2:44 PM in response to Kappy

    Hello, thanks for answering. I don't think I was billed, to make sure it does not happen. I removed my credit card of the account. The point is that my accound shows that I am CURRENTLY subscribed to the 20GB plan. I have no reason to wait next year to downgrade since I am using 20 MB .... (....) 

    This is so confusing ....

  • by steph_a_m,

    steph_a_m steph_a_m Nov 7, 2012 2:46 PM in response to Julian Wright
    Level 1 (1 points)
    Nov 7, 2012 2:46 PM in response to Julian Wright

    I probably did not understand what the mail was about ... since I am barely using the storage (before I used it for the gallery .... now I use dropbox).

  • by Julian Wright,Helpful

    Julian Wright Julian Wright Nov 7, 2012 2:50 PM in response to steph_a_m
    Level 7 (34,867 points)
    Nov 7, 2012 2:50 PM in response to steph_a_m

    Unless you specifically choose to upgrade your storage, your current 20gb (free) storage will revert back to the standard 5GB (free) in September 2013. No need to remove your credit card.

     

    It's true that you are currently subscribed to the 20GB plan, but at no cost - they gave it to you for free.

  • by Kappy,

    Kappy Kappy Nov 7, 2012 2:58 PM in response to steph_a_m
    Level 10 (271,789 points)
    Desktops
    Nov 7, 2012 2:58 PM in response to steph_a_m

    You received the storage free of charge when you switched to iCloud. The extra free storage will disappear next year when the account renews. You will then have 5 GBs of free storage, and your iCloud account will also remain free.