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icloud downgrade

265 Views 6 Replies Latest reply: Nov 7, 2012 2:58 PM by Kappy RSS
steph_a_m Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 7, 2012 2:32 PM

I was a @me.com user ....

 

I just checked the status of Icloud and it shows that I have a 20GB plan (that I never requested) ... I want to downgrade but it is not possible (on OS X, OS 6) .... I waisted 30 minutes navigating in the menus for help (no Apple, I cannot speak nor hear) to find out that it's only possible by phone (***) !

I do not want to pay for the storage plan I don't use !!!

 

Who can help me ?

Icloud, OS X Mountain Lion (10.8.2)
  • Julian Wright Level 7 Level 7 (34,835 points)
    Currently Being Moderated
    Nov 7, 2012 2:35 PM (in response to steph_a_m)

    This support article will answer your question. Apple also emailled you about this a few times in the past.

     

    http://support.apple.com/kb/HT5527

  • Kappy Level 10 Level 10 (221,025 points)
    Currently Being Moderated
    Nov 7, 2012 2:36 PM (in response to steph_a_m)

    It was provided free of charge for early iCloud adoptors. If you have a record that you were billed for it or that it was charged to your iTunes account, then open iTunes Store, click on the Support link under Quick Links where you can contact someone by email. Otherwise, have someone who can speak and hear to intercede for you.

  • Julian Wright Level 7 Level 7 (34,835 points)
    Currently Being Moderated
    Nov 7, 2012 2:50 PM (in response to steph_a_m)

    Unless you specifically choose to upgrade your storage, your current 20gb (free) storage will revert back to the standard 5GB (free) in September 2013. No need to remove your credit card.

     

    It's true that you are currently subscribed to the 20GB plan, but at no cost - they gave it to you for free.

  • Kappy Level 10 Level 10 (221,025 points)
    Currently Being Moderated
    Nov 7, 2012 2:58 PM (in response to steph_a_m)

    You received the storage free of charge when you switched to iCloud. The extra free storage will disappear next year when the account renews. You will then have 5 GBs of free storage, and your iCloud account will also remain free.

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