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TS3998: iCloud: Troubleshooting iCloud Contacts

Learn about iCloud: Troubleshooting iCloud Contacts

TS3998 some of my contacts on my iphone 4 do not show up in icloud

704 Views 13 Replies Latest reply: Feb 27, 2013 9:52 AM by randers4 RSS
thepackage Calculating status...
Currently Being Moderated
Nov 7, 2012 7:14 PM

Most of my contact from my phone show up on icloud and also in Outlook 2010, but there are a few on my phone that just won't sync by using the cord through itunes or the wi-fi backup option.  Suggestions?

iPhone 4, iOS 5.1.1
  • randers4 Level 9 Level 9 (52,985 points)

    If there are only a few of them, write down the information for one of them, then delete it and recreate it on your phone and see if it syncs properly.  If it does, do the same for the others.

  • randers4 Level 9 Level 9 (52,985 points)

    You might want to go to Settings>iCloud on your phone and turn Contacts to Off, when prompted choose to keep the data on your iPhone.  Then turn Contacts back to On, and if prompted choose merge.  Then enter another new contact on your phone and see if it syncs to iCloud now.

  • randers4 Level 9 Level 9 (52,985 points)

    Exchange accounts are email accounts that also sync other data such as contacts and calendars (it's a reference to Microsoft Exchange), and is typically used by coporate IT departments, but you can also configure Gmail, Hotmail and other accounts as exchange accounts too.  Here's an example of a gmail account set up as an exchange account, allowing you to sync Google contacts and calendars as well as gmail with your phone:


    Contacts that are synced with an exchange server in this way will not be synced with iCloud.  Go to Settings>Mail,Contacts,Calendars and tap each of your email accounts to see if any of them are also syncing contacts.

  • randers4 Level 9 Level 9 (52,985 points)

    I would have thought that looking at your Google contacts on their website would show any contacts that you are syncing with Google.  Unless when you open your contacts and tap Groups that it shows a separate groupe for your exchange contacts that you could select I don't know how else you would be able to tell ahead of time which ones were your exchange contacts.


    Something you could try is to do the following:

    1. Download and use the app My Contacts Backup to back up your contacts as an attachment to an email that you send to yourself.
    2. Confirm that you have the backup email from step 1 and that the attachment is present.
    3. Then go to your gmail exchange account and turn Contacts to Off.  If you lose any contacts they will hopefully be contained in the backup you made at step 1.
    4. Examine your contacts to see if any are missing.  If there are, use the My Contacts Backup app to delete all your contacts by tapping the actions (gear shaped) icon at the bottom right, scrolling to the bottom and tapping Remove All Contacts.
    5. Then re-import your original contacts by opening the email you sent at step 1 and tapping on the attchment.  This should import all your contacts back to your phone, hopefully including the contacts removed when you turned off your exchange contacts.
  • randers4 Level 9 Level 9 (52,985 points)

    Yes, if you don't need exchange, delete the account.  If you still need to use gmail, just re-add the account using the default Gmail option in Settings>Mail,Contacts>Calendars>Add Account.  This will add it as an IMAP account which will not effect your contacts.  When you're done, you can turn Contacts back to On in Settings>iCloud, and if prompted, choose Merge.  This will merge your iPhone contacts with any that are alread in your iCloud account.

  • randers4 Level 9 Level 9 (52,985 points)

    You're welcome.  Also, if you don't want to delete all the duplicates manually, there My Contacts Backup Pro version of the app will locate and delete duplicates for you if you want to use it.  If you go this route, just delete the free version as you won't need both.


    Even though you may be backing up to iCloud I recommend that you still do occasional manual backups on your computer using iTunes by right-clicking on the name of your phone and selecting Back Up (I do this at least weekly).  This way you will always have a second backup in case the iCloud backup ever fails (which they unfortunately have been known to do).  It also allows you to include the backup in your computer backup, assuming you're using Time Machine.


    Music is not included in the iPhone backup.  Music purchased from the iTunes store is available for redownloading for free should you ever need to (assuming the songs are still available), but music from other sources is not.  It should all be in your iTunes library, and it's a good practice to include it in your computer backup.

  • foxateer Calculating status...

    Same here. I am trying to back up and sync my girlfirend's iPhone after she lost some of her contacts. I synced it using iTunes, but there are definitely some contacts on the phone which don't appear on my iMac in the Address Book. "Help" is no help.


    Why isn't everything syncing? Because of this, I don't trust it not to lose contacts, but there doesn't seem to be an easy way of doing this manually, or any specific settings to ensure the automatic sync is done completely.

  • randers4 Level 9 Level 9 (52,985 points)

    If you are syncing contacts with a Mac using iTunes and bi-directional syncing isn't working, try resetting the SyncServices folder as explained here:, then try syncing again.


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