6 Replies Latest reply: Nov 8, 2012 7:03 AM by Tom Nash
MSavaski Level 1 Level 1 (0 points)

Please help! I cannot get my ical to sync to my mac.com account. I keep gettting an error message that says "The connection to account “xxxxxx@mac.com” failed because the network is unreachable". My calendar is synced correctly on my  iphone and on my iclound.com account, but it will not sync to my iMac ical account. Please help!! I am getting so frustrated!!!


PowerPC G5, Mac OS X (10.3.9)
  • 1. Re: ical failed because the network is unreachable
    MadisonP Level 5 Level 5 (4,485 points)

    Greetings,

     

    Questions:

    • What version of the Mac OS are you using on your computer (Apple > About this Mac)?
    • Have you upgraded your .Mac / MobileMe account to iCloud?

     

    Cheers.

  • 2. Re: ical failed because the network is unreachable
    MSavaski Level 1 Level 1 (0 points)

    My Mac OS is 10.7.3 (I just upgraded to the new Lion)

    My .Mac account has been upgraded to the new icloud.

    The sync seems to work with my icloud.com account and my iphone, but whatever I do I cannot get the ical on my iMac to sync.

  • 3. Re: ical failed because the network is unreachable
    MadisonP Level 5 Level 5 (4,485 points)
    1. First make an iCal backup:  Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
    2. Go to iCal > Preferences > Accounts and remove all references to MobileMe / .Mac / iCloud you might find using the minus "-" sign at the bottom.
    3. Go to iCal > Quit iCal
    4. Go to Apple > System Preferences > iCloud > Sign Out and then sign back in.
    5. Close System Preferences
    6. Go to iCal > Preferences > Accounts and make sure that "iCloud" is now listed.
      • If iCloud is not listed, use the plus "+" sign at the bottom to add it back in.

     

    If the issue persists:

     

    1. Go to iCal > Quit iCal

     

    2. Remove the following to the trash and restart your computer:

    Home > Library > Caches > com.apple.ical

    Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)

    --- NOTE: To get to "Home > Library" in Lion: Click anywhere on the desktop and then click on the "Go" menu at the top of the computer screen while holding down the "option" key on the keyboard.  You will see "Library" in the menu.

     

    3. Launch iCal and test.

     

    If the issue persists:

    1. Go to iCal > Quit iCal

     

    2. Remove the following to the trash and restart your computer:

    Home > Library > Caches > com.apple.ical

    Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)

    Home > Library > Preferences > com.apple.ical (There may be more than one of these. Remove them all.)

    --- NOTE: Removing these files may remove any shared (CalDAV) calendars you may have access to. You will have to re-add those calendars to iCal > Preferences > Accounts.

     

    3. Launch iCal and test.

     

    Hope that helps.

  • 4. Re: ical failed because the network is unreachable
    MSavaski Level 1 Level 1 (0 points)

    You rock!! Thank you so much for your time and help! It now seems to be working perfectly!! Woohoo!

  • 5. Re: ical failed because the network is unreachable
    Tom Nash Level 1 Level 1 (15 points)

    If you do this though, would you end up losing all of the Events you created from when the issue started?  Since Calendar (10.8) isn't syncing up to icloud, all of those events are only in your backup and unless you know specficially what you changed/added, I'm not sure how you prevent loosing of this.  Since most of my appointments were created via the Mac (vs iphone or icloud invites...) I get the suspision that I'm going to loose of this over the last week or two.

     

    Tom

  • 6. Re: ical failed because the network is unreachable
    Tom Nash Level 1 Level 1 (15 points)

    Still not sure if this would solve my problem given I have a month or two of unsynced events on my Mac.  If try these steps I worry I loose of those.  Maybe it's a matter of backing up locally, unlink the icloud/calendar from sys pref and kill the calendars on icloud and see if I can restore local backup to icloud?

     

    Tom