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LTE not available on LTE enabled network in Belgium (Belgacom)

55977 Views 524 Replies Latest reply: Apr 14, 2014 10:14 AM by Dr Leiter RSS Branched to a new discussion.
  • laurens-antwerp Calculating status...

    I live in Antwerp and I also have an iPhone 5, so Belgacom 4G should be accesable for me.  I believe if Apple says the reason why they didn't activate the 4G network yet is that it wasn't officially launched, they will probably include the necessary update in a new release of the ios 6.1 Beta. Ios 6.1 Beta was released before 4G went public, so I think that's the reason. It just isn't worth it to push an update only for Proximus.

    I also don't see why Apple wouldn't activate it, we all bought an expensive unlocked phone, it should be able to work with any network. I also don't believe that Apple will not unlock it because Proximus is not a partner, if we get to use 3G, why not 4G?

     

    Thanks Auka for the information, Belgacom obviously did their job. It's apple that didn't.

  • XofM Level 1 Level 1 (10 points)

    @Laurens, that's my opinion too. If we get to use 3G, why not 4G. We payed a lot to have the unlocked version of the phone, so it should be totally unlocked.

     

    If I wanted to be tied to one carrier, I would have bought the locked version of the iPhone at a much cheaper price.

  • Auka Calculating status...

    U're welcome

     

    I keep you informed in this topic when I have more news about the unlocking of the LTE

    But an other think, you have to be covered by the 4G maps available on the proximus website

     

    For brussels, not yet (except in a building )

  • XofM Level 1 Level 1 (10 points)

    Hi Auka

     

    Thanks for all your information and effort and to bring us some clarity on this topic.

     

    Hope to here some good news from you soon :-)

     

    PS: I already saw the coverage maps, pitty that Brussels isn't covered, but Antwerp is, so that's already something for me.

  • Philippe d\'Al Level 1 Level 1 (0 points)

    All due respect, but you don't seem to understand the full issue here.

     

    This person bought a simlock-free iPhone, this means the device is not connected by any business relationship to any carrier and should work to it's full potential with any carrier, that is why it ships out without a simlock.

    This is the reason people take out up to double the price to get a simlock-free device.

    Whether Apple actually blocked it or simply didn't enable it, I have no Idea, what I do know is that it either way it should be fixed.

     

    Now in response the part where you say: "If you want full functionality, use a supported carrier." I'm only going to add this:

     

    The only supported carrier by Apple in Belgium is Mobistar, and guess what? They do not have LTE yet.

     

    I love Apple products, but when you buy a device for double it's price, you expect it to work at it's full potential. As it should.

  • XofM Level 1 Level 1 (10 points)

    Well said. It's clear to me that the Americans don't grasp and understand the concept of sim-lock-free phones as the phones they buy are almost always Sim-locked.

  • Jan2015 Level 1 Level 1 (0 points)

    Meby we can go to testaankoop en start a Case to Apple? This is not normal!

  • laurens-antwerp Level 1 Level 1 (0 points)

    Let's not overreact. Don't forget that Apple didn't really had the opportunity yet to push the update, like I explained in my previous post.

  • Jan2015 Level 1 Level 1 (0 points)

    we have buy a simlock free phone! by the way Mobistar is a apple partner, there is also no 4G option. So if apple will open the 4G I think that this is only for Mobistar and not for Proximus

  • Jan2015 Level 1 Level 1 (0 points)

    I have the Model A1429 : that is gsm and cdma. the A1428 is gsm only. It stange that apple block the LTE, but we will see

  • tendonsie Calculating status...

    @ Auka: My twitter: tendonsie

     

    Region: Gent

    Proximus Generation Connect

     

    It's a shame that they are blocking it... unbelievable.

  • GeertCu Calculating status...

    It all comes down to the fact that Proximus is no "partner carrier" of Apple for its iPhone/iPad devices.

     

    The official list of all Apple's Partners Carriers can be found on Apple's website: http://support.apple.com/kb/HT1937 .

     

    Specific information about a carrier is stored in "Carrier Settings" or "Carrier Bundles".

    Based on the MMC/MCN number stored on a (mini)SIM/MicroSim/NanoSIM card, and iPhone knows what carrier bundle to use.

    Configuration stored in a carrier bundle are (for example and not limited to) : voicemail number, APN settings, visual voicemail support/information, etc etc.

     

    In the past it was possible to load these carrier bundles on your iPhone/iPad by using IPCC files.  Since iOS4 (?) Apple needs to "sign" these IPCC files.  An iPhone won't accept the configuration in an unsigned IPCC file.

    (unless you jailbreak and patch CommCenter, to remove the check for the signature)

     

    Apple has information about these configurations: http://support.apple.com/kb/ht1970

    This is a list of all MMC/MCN numbers: http://en.wikipedia.org/wiki/Mobile_Network_Code

     

    Only Partner Carriers have preloaded their configuration on all iPhone/iPad devices.

    These preloaded or  "stock" bundles are stored on an iPhone/iPad in this directory: /System/Library/Carrier Bundles/

    If a Partner Carrier wants to update this information, it can release a "Carrier Update" and then it will be stored in this directory: /var/mobile/Library/Carrier Bundles/

    These Carrier updates can be downloaded from Apple's website: http://iphonediags.apple.com/version.xml and can be delivered to an iPhone/iPad via OTA (in previous versions, Carrier updates were send/installed through itunes.)

    An iPhone will check if there is an update for its carrier settings when you access settings > general > about.

    (again, jailbreakers can confirm this information)

     

    Carriers that are no "Partner Carrier" of Apple's, fall back to a general set of carrier settings. 

     

    This is the reason why we need to manually configure the APN settings of Proximus on an iPhone/iPad.

    An iPhone/iPad simply does not have that APN information, because there is no carrier bundle with the information.

    Mobistar on the other hand _is_ a Partner Carrier, and that is why the APN settings are configured when inserting a Mobistar SIM in an iPhone/iPad.

     

    For this specific problem (no 4G on the Proximus network on an iPhone/iPad) it comes down to this:

     

    For some reason or another an iPhone needs specific information about the carrier's 4G network to be able to connect. This information is _not_ included in the "general" carrier settings.

     

    I can imagine Proximus has contacted Apple about their settings for their 4G network.  But since Proximus is no Partner Carrier, Apple seems not intended to release a Carrier Update just for Proximus.

     

    Remarcable, because they did release a carrier update in the past for the iPad, there is a carrier bundle on Apple's website:

     

    MBP:~ geert$ curl -s -L http://phobos.apple.com/version | grep -i proximus

    <string>Proximus_be</string>

              <key>Proximus_be</key>

                        <string>http://appldnld.apple.com/iPhone/CarrierBundles/061-8651.20100903.gftr4/Proximus _be.ipcc</string>

                        <string>http://appldnld.apple.com/iOS5/CarrierBundles/041-6184.20120608.Ytxir/Proximus_b e_iPad.ipcc</string>

                        <string>Proximus_be</string>

     

    Anyway, there is nothing we can do.  Proximus would very much want to enable 4G on our iPhones, but since they don't do business with Apple, it's likely it will take a while - and it is even unsure it will ever happen.

     

    I already send an e-mail to Tim Cook, and I would like to suggest to anyone suffering from this problem to do the same...

  • Jan2015 Level 1 Level 1 (0 points)

    Telenet is also a apple partner from 2011. The apn setting are also automatic on the Iphone when you insert the sim. So I think that 4G is only for Mobistar and Telenet customers on the Iphine 5. Good news for me :-) whats the mail adres of tom cook?

  • GlennEU Calculating status...

    Still they mention Proximus at the bottom of their own Apple iPad mini page:

    http://store.apple.com/be-nl/buy/home/shop_ipad/family/ipad_mini

  • Gomba Calculating status...

    Email sent.

    One week of frustration already!

     

    <Email Edited by Host>

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