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Helpful answers
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by John Galt,Nov 8, 2012 2:00 PM in response to HowLongDoesThisHaveToBe
John Galt
Nov 8, 2012 2:00 PM
in response to HowLongDoesThisHaveToBe
Level 8 (49,601 points)
Mac OS XBoot from your original System Install or Applications DVD - whichever has the words "AHT version xxxx" printed on it. There is no other way to run AHT on your Mac.
I know of no such downloadable image file.
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Nov 8, 2012 2:07 PM in response to John Galtby HowLongDoesThisHaveToBe,Wow, I appreciate the quick reply.
After upgrading to lion with a download and mountain lion with a download I didn't keep my original DVD.
Is there a place I can buy the original DVD?
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by John Galt,Nov 8, 2012 2:24 PM in response to HowLongDoesThisHaveToBe
John Galt
Nov 8, 2012 2:24 PM
in response to HowLongDoesThisHaveToBe
Level 8 (49,601 points)
Mac OS XThe original installation DVDs are indispensable for many reasons and can be a challenge to replace. Contact Apple. Explaining to them exactly what you need is the tough part. They will charge a nominal fee for replacement DVDs.
You will need your MBP's serial number - it is printed on the rear case near the display hinge.
In the meantime try an SMC reset. It may fix the problem.
Resetting the SMC on Mac portables with a battery you can remove
- Shut down the computer.
- Disconnect the MagSafe power adapter from the computer, if it's connected.
- Remove the battery (to remove the battery - click here: MacBook or MacBook Pro).
- Press and hold the power button for 5 seconds.
- Release the power button.
- Reconnect the battery and MagSafe power adapter.
- Press the power button to turn on the computer.
Still having problems? Replace steps 6 and 7 with the following:6. Reconnect MagSafe power adapter.
7. Press the power button to turn on the computer,
8. Then reconnect the battery.
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Nov 8, 2012 2:29 PM in response to John Galtby HowLongDoesThisHaveToBe,Thanks, I'll contact Apple.
I followed the instructions to reset the SMC for unibody machines like mine. I don't feel comfortable cracking the case to remove the battery.
I'll just wait for apple to send me a replacement disk.
Thanks so much for your help.
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by John Galt,Nov 8, 2012 2:48 PM in response to HowLongDoesThisHaveToBe
John Galt
Nov 8, 2012 2:48 PM
in response to HowLongDoesThisHaveToBe
Level 8 (49,601 points)
Mac OS XHowLongDoesThisHaveToBe wrote:
I followed the instructions to reset the SMC for unibody machines like mine.
Sorry, I posted the wrong instructions for your MBP. You probably already followed the correct one but here it is:
Resetting the SMC on portables with a battery you should not remove on your own
- Shut down the computer.
- Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
- On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
- Release all the keys and the power button at the same time.
- Press the power button to turn on the computer.