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iPhone 5 wifi issues

1443702 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Pepperpotty Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 1:51 PM (in response to tobifs)

    Things are looking up for me. Today I tried this.

     

    Go to settings.

    General.

    Reset.

    Reset network settings.

     

    It might just be a coincidence but I've been connected to my wifi for the past 2 hours with no problems at all.

  • EnjayW Calculating status...
    Currently Being Moderated
    Nov 8, 2012 2:37 PM (in response to tobifs)

    Work-around for wifi password forgetting issues:

     

    Go to 'other' in the list of wifi networks and enter your network name (beware of caps), correct security (in my case WEP) and password. You'll know immediately if it's worked because the 'forget this network' button will appear in the network details. 

     

    Had a post which was somehow deleted (ok it was a minor rant). To whoever deleted that, NO, it was not user error which caused the problem, IT IS A FAULT.  YES it is a disgrace to have to spend hours looking for solutions that the support centre can't answer. NO, I will most certainly not apologise!!

  • StephPDX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 2:53 PM (in response to EnjayW)

    I am on my 4th iPhone 5 and was fully expecting to be getting a 5th one when it too would not connect to Wi-Fi.  But a miracle happened yesterday!  With my permission, one of the Apple engineers remoted into my home computer and helped me change my router settings to WPA2 Personal as well as a few other minor tweaks (all still completely secure) and I FINALLY HAVE WI-FI!!!!!  Thank God for this ever-so-patient engineer who has been working with me through my last 3 phones.  I am up and running and loving my iPhone 5 every bit as much as I had hoped! 

     

    I encourage everybody to at least suggest the same (if you are ok with them remoting in).  They can SEE your computer and can point at what to click with a little arrow, but you make the changes yourself.  If you know enough about your router, they can tell you over the phone, but I am completely clueless about routers and how to change them.  So this worked for me.  I hope it can help a few others in a similar boat!

  • AbandonmentIssues Calculating status...
    Currently Being Moderated
    Nov 8, 2012 3:07 PM (in response to StephPDX)

    FFS

     

    Apple you cannot expect all your customers to have to change their Wifi and everyone else's;  like school or work, to fix this:

     

    We demand a proper fix for the wifi and maps.

     

    We spent hold money on iPhone5 and in place of a proper fix, we deserve a rebate and apology for you're faulty product or I will get my money back, get a Samsung, and publicise that you intend to do nothing about the testing that was supposed to happen before this long awaited release.

     

    NOT HAPPY

  • StephPDX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 3:12 PM (in response to AbandonmentIssues)

    I do agree with you Abandon.... I didn't want to have to change my settings to accomodate Apple but I just didn't feel like a "fix" was coming fast enough for me and I NEEDED my phone to work.  It ***** how it all went down, but now my phone works.  4 phones is more than ANYONE should have to deal with.

  • Pepperpotty Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 4:22 PM (in response to tobifs)

    You guys should really try resetting your network settings on your iPhone. It's been over 5 hours since I did it and I've been connected flawlessly since then.

  • StephPDX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 4:45 PM (in response to Pepperpotty)

    Pepper,

     

    Speaking only for myself ..... there is NOTHING, and I mean NOTHING that I didn't try in order to fix my wifi issue.  4 phones.....4!  I did it all, and I have been following this thread since day one and I know many others have tried too.  Personally I can reset my network settings in my sleep.  It just never fixed ANYTHING for me.  *shrug*

  • Kyle988 Calculating status...
    Currently Being Moderated
    Nov 8, 2012 4:54 PM (in response to StephPDX)

    Same here I've reset my network settings like 10-15 times along with resetting my router and resetting all settings in my phone. This is so ridiculous. I had to get the biggest data plan att has and I'm still going to go over. Come on apple step your game up.

  • stintshot Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 5:20 PM (in response to Kyle988)

    Apple needs to focus less on their keynotes and more on QA Testing.  I bet more time was spent recording their   Barcelona store opening for production at their keynote than testing the iPhone 5's wifi performance.

     

    Apple better figure out how to properly QA Test before product release and figure it out quickly.  There's a large Korean conglomerate known as Samsung who is able to take more risks on phones because any failure they have with a product can be offset by one of a dozen other unique phone designs or countless other electronics, household goods, industrial goods, real estate, kimchi, etc.  And they can still make money off the processors, memory, screens, and other parts it sells to Apple.

     

    Samsung: massive resources = smaller market risk

     

    Apple: small resources (often rely on third parties and even a direct competitor for parts) = huge market risk

     

    Apple's only chance in this game is to try gain the lead in intellectual assets (i.e. design, quality, reliability, consistency).  The apparent failed QA Testing for the iphone 5's wifi, which I'm not sure even occurred, shows that they are currently lacking in this area too.

  • iSmoke3 Calculating status...
    Currently Being Moderated
    Nov 9, 2012 3:44 AM (in response to tobifs)

    Hi all,

     

    Ive been religiously reading this thread for a couple of weeks now, as I too am having troubles with my iphone 5 32gb black and my home wifi network.

     

    I was hoping that ios 6.0.1 would resolve my problem, but alas it did not. the problem I am experiencing is this:

    my phone connects and stays connected no problem, full bars in wifi icon. However when it actually comes to downloading data, it stalls. speed test says i'm getting 1.60 d/l but i doubt this. For example when i'm playing words with friends on home wifi, it takes literally 10 min to send a move, and i sporadically recieve friends moves. plus videos play for maybe a minute then freeze and start buffering, imessage takes ages.

     

    On 3G i do not get these problems. However i cannot get 3G signal inside my house, and it seems that if i leave 3G data services on whilst at home, the phone is constantly flipping between the (crappy) wifi connection and the (crappy) 3G signal. Turning 3G off seems to make a bit of a difference, but the wifi still stalls.

     

    Here's what i've tried:

    - reset network connections on iphone (no difference)

    update firmware on router - dlink dsr2780 (no difference)

    changed encryption to aes only (no difference)

    "   "           "    "       to tkip only (no difference)

    changed encryption to wpa  (no difference)

    turned off QoS in router (i saw a 2yr old thread yesturday of people with ipads complaining of slow ipad wifi speeds, and it seemed turning off Qos or MMS in their routers rectified this. it seemed to make a bit of a difference with my iphone 5, but still no consistent connection.)

     

    Now here's the one that may have sorted it out for me!!! (my fingers are crossed, so far my wifi seems to be acting normally!!!) :

     

    go into your router, and if you have WPS enabled (Wifi Protected Setup) TURN IT OFF!! not all routers have this setting, but on my router i have a button on the front labled WPS, and basically i can press that, then press a button on my laptop and the two devices instantly start communicating with eachother. I suppose it works a little bit like xbox controllers...

     

    Anyway, i came a cross a thread in an android forum of all places, seemed to be describing the same problems i was having, turned off WPS and so far my phone is streaming without stopping, and im actually recieving notifications from words with friends!!

     

    il let you guys know if it all goes pete tong and doesnt turn out to be a fix.

    try it and report back folks!

  • WiseJD Level 4 Level 4 (1,120 points)
    Currently Being Moderated
    Nov 9, 2012 5:01 AM (in response to iSmoke3)

    iSmoke3, first thing I am wondering regarding "...can't get 3g" is if you can purchase a Network Extender for your home?   This would cure your 3g issues.  One time charge of around $100. does it. 

  • hp550c Calculating status...
    Currently Being Moderated
    Nov 9, 2012 5:02 AM (in response to tobifs)

    I too am having wifi issues.  My issues are:

     

    1) At work, iPhone 5 says it has full signal strenght to the AP, but sometimes it will allow me to get out to the internet and other times it says its connected but can't get to anything.  It will miraculously start working again after a while, then stop again, ...  My laptop connected to the same AP has never had issues, and doesn't have issues even when iPhone 5 is having issues.

     

    2) It won't connect to some wifi access points, and then it might right away after I turn wifi off and back on.

     

    3) My home WPA2 Personal wifi access point works flawlessly without trouble so far (knock on wood).

     

    I've reset my network settings, and that seemed to fix it for a few hours, but then it cropped up again and the issues are back.

     

    When is Apple going to fix this!?!?

  • enforcer-99 Calculating status...
    Currently Being Moderated
    Nov 9, 2012 5:09 AM (in response to tobifs)

    Similar issue here.  At work we have 2 WPA/WPA2 networks - one from Aruba and one from Aerohive.  I have no problems with the latter but on the Aruba wireless access points I can connect but after a day or so it suddenly stops working (no other users report issues - this network has been in place for 7 years).  I can get an IP address but the iPhone 5 just won't network in any way after 24 hrs.  If I Reset Network Settings - I can connect again for another 24 hrs but this is getting old fast.

     

    I have no problems whatsoever with my home wireless (WPA2 - Netgear).  The problem seems to be only with specific access points/configurations - in this case Aruba wireless networks.

     

    Does anyone know if Apple is working on this?

  • iSmoke3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2012 5:14 AM (in response to WiseJD)

    Hi there WiseJD, hows it going?

     

    Cheers for the reply mate, im sure that would probably fix my lack of a reliable network problem, and as i'm on all you can eat data plan, then that wouldnt be a problem (currently when im in 3g network area my 3g speeds are at least 4x faster than my home wifi).

     

    However, I dont really want to fork out more money to boost my 3g signal, when I already pay a 12 month contract for phoneline rental and internet service (purley to access the internet only, no phone calls) which works great on my laptop and other pcs in the house.

     

    I want to resolve my wifi issue, so that i can connect to any wifi network without having to mess around with router settings.

     

    As it stands, i'm not quite sure whether turning wps off has actually cured my problem. My wifi seems a bit more responsive, but still not great. It's a really hard problem to describe, as to all intents and purposes my phone IS connected to the wifi network, and it WILL download data sometimes and in some apps, but in others it stalls or takes ages to load...

     

    Is seems turning wps off has made a difference- my phone does stream video now without stalling, but it's hard to discern whether the whole wifi issue is resolved yet, because the wifi connection still is nowhere near as reliable/ quick as the 3g....

  • hp550c Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2012 5:35 AM (in response to hp550c)

    I forgot to mention that at work we have two APs.  One is not secured by anything (WEP, WPA, etc), the other is secured by WPA2 Enterprise.  Both give me the same problem as I described.  So it doesn't seem entirely tied to WPA.

    hp550c wrote:

     

    I too am having wifi issues.  My issues are:

     

    1) At work, iPhone 5 says it has full signal strenght to the AP, but sometimes it will allow me to get out to the internet and other times it says its connected but can't get to anything.  It will miraculously start working again after a while, then stop again, ...  My laptop connected to the same AP has never had issues, and doesn't have issues even when iPhone 5 is having issues.

     

    2) It won't connect to some wifi access points, and then it might right away after I turn wifi off and back on.

     

    3) My home WPA2 Personal wifi access point works flawlessly without trouble so far (knock on wood).

     

    I've reset my network settings, and that seemed to fix it for a few hours, but then it cropped up again and the issues are back.

     

    When is Apple going to fix this!?!?

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