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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 3194

318 Views 2 Replies Latest reply: Nov 8, 2012 9:16 PM by Agney Patel RSS
perat Calculating status...
Currently Being Moderated
Nov 8, 2012 9:11 PM

what is the trouble code 3194

iPhone 4S
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 8, 2012 9:11 PM (in response to perat)

    look to the right in the MORE LIKE THIS box

  • Agney Patel Level 1 Level 1 (120 points)
    Currently Being Moderated
    Nov 8, 2012 9:16 PM (in response to perat)

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")

    1. Update to the latest version of iTunes.
    2. Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    3. Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    4. Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    5. Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (seeAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw)below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

    1. Update to the latest version of iTunes.
    2. Verify the computer's date and time are accurate.
    3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    7. Test restoring while connected to a known-good network.

    Good Luck Perat !

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