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iPhone 5 bad call voice quality

274874 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • Mari_H Calculating status...
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    Nov 7, 2012 7:31 AM (in response to joos8123)

    Similar problem here in the Netherlands on T-mobile network. I've done some testing and I've found that making a call via the speaker (even with using the microphone of the new earpods) works fine, also making a call with the 'old' iPhone 4 headset works fine. The call quality issue is only present when I make the call with the new earpods.

    I've been to the Apple Shop in Amsterdam and they couldn't reproduce the issue and said to have no knowledge of other users with same problem. They replace the earpods, which didn't solve the issue.


    Listening to music with new earpods work perfect.


    Some colleagues with iPhone 5 have same problem.


    So indeed when will Apple start recognizing this problem and start working on a solution??

  • Melly285 Calculating status...
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    Nov 7, 2012 11:23 AM (in response to joos8123)

    Just got off the phone from my husband who struggled through the short conversation to make sense of what I was saying. The conversation was short due to his and my frustration :P.  After going to 2 stores and mentioning the issue, both staff members nodded their head and were well aware of these iphone 5 issues. Both unfortunately advising me that if it's a hardware issue, apple will do not anything about it. I have decided to break away from the iphone altogether now. Im jumping ship! My samsung galaxy comes Friday. I was lucky enough to be able to get an early exit after the added issue of poor network coverage.  So new service provider and new phone...hopefully trouble free :D I feel very sorry for all of you who may be stuck with this faulty phone. Let's hope Apple do the right thing and start to respond to these complaints

  • Turk321 Calculating status...
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    Nov 7, 2012 11:36 AM (in response to Melly285)

    I too have now conceeded to move on to another carrier (AT&T) and new Android phones for me and my wife.  I never really figured out who was at fault though, the iphone or Verizon's network.  Verizon basically let me out of the two contracts, told me to keep the two phones (which I will now sell), and said "good bye!". Verizon genuinely tried to find out the problem, but you can only do so much.  They were under the assumption that the phones where functioning OK even after replacing them twice. The only thing they did not try was to kill my account completely and set it up again.  That they said they could not do.  They did give it a good try.  Apple basically said it was a verizon problem.

  • jag122396 Calculating status...
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    Nov 7, 2012 3:50 PM (in response to joos8123)

    I got my new iphone 5 yesterday.  The sound quality is terrible, not on my end, but the person I'm talking to. Everyone says it sounds like I'm in a cave, and keeps saying "What? 100 times." I cannot deal with one more issue with these iphones.  I have a microcell in my house so that my iphone can operate.  Without the microcell, I have no bars and no service, and with it, I have 5 bars.  It is definitely the phone, not anything else.  The iphone just keeps deteriorating with each new model.  The 3G was a pretty awesome phone comparatively.   I should go back to it.  I am returning my 5 tomorrow, and going back to the depressing, Apple

  • Layne Calculating status...
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    Nov 7, 2012 7:41 PM (in response to CertaintyManagement)

    I tried your link, and got screen saying I need to be an Apple developer to use it.

  • relais12 Calculating status...
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    Nov 7, 2012 9:34 PM (in response to joos8123)

    Same robotic voice and terrible connection problem here in Germany with the iP 5. 6.0.1 on the o2 network.

    Called Apple yesterday and they said it is a harware problem and that they would change the phone.

    When I asked him if that would fix the problem, he said in 99%, since the robotic voice problem is known by now.


    The new iP5 will arrive tomorrow, we will see

  • kujut Calculating status...
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    Nov 8, 2012 10:06 AM (in response to joos8123)

    Robot voice, too. The people on the other end of the line hear me perfect, but I barely can understand what they talk. The first seconds the sound is o.k., but then robot voice, breaks. iPhone 5, 16 GB, black, Vodafone Germany. iOS 6.0.1. I use this as a business phone, this is not acceptable!


    Fix this issue!!! No matter what other problems there are: at least you must be able to use it for what a phone is for: using it as a phone! Even when it is an iPhone!

  • jag122396 Level 1 Level 1 (0 points)
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    Nov 8, 2012 10:38 AM (in response to joos8123)

    Decided to take my phone to Apple today.  In 5 seconds, they swapped out my iphone 5 for new one, and the new one sounds me and the person I'm talking to.  The guy at Apple said it probably had a bad mic.  We'll see, but hopefully my problem is solved with the bad sound quality!

  • Darren Bristol Calculating status...
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    Nov 8, 2012 11:49 AM (in response to joos8123)

    Same problem here in Bristol on the Vodafone network, I have changed my iPhone 5 four times now, the first three times apple called it a one off and blamed my provider, the last time they said they are well aware of the problem and it was unlikely to be fixed as its a hardware issue, great for our five business phones!

    Obviously after over 200 posts on Apples own website forum, which they MUST be monitoring daily, I would expect a comment of some sort...the silence just suggests no solution will be coming available.

    I have contacted BBC Watchdog today who are VERY interested in both this problem and also Apples poor response to the issue, they will be looking for more cases so speak up people!

  • George in Monterey Level 1 Level 1 (0 points)
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    Nov 8, 2012 12:05 PM (in response to George in Monterey)

    I previously posted that I returned my Verizon iPhone 5 due to the bad voice quality that Verizon and Apple could not resolve, and reactivated my ATT iPhone 3GS while I waited for delivery of an iPhone 5 from ATT.  I have been using the ATT iPhone 5 for a week now, and I have good voice quality, similar to the ATT iPhone 3GS (the previous robotic voice issue on the Verizon iPhone 5 is now gone).  Note that I have some voice quality issue using my existing Bluetooth headset with the new iPhone 5, but it sounds good WITHOUT the Bluetooth headset.

  • relais12 Level 1 Level 1 (0 points)
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    Nov 8, 2012 1:28 PM (in response to relais12)



    Apple today sent a new iPhone. Everything seems to be fine now.

    The ' robotic ' bad voice problem is gone.

    So this is a hardware problem, obviously.



  • brent-b Calculating status...
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    Nov 8, 2012 9:45 PM (in response to joos8123)

    Just got back from the Apple store with my second iPhone 5. Seems to have exactly the same issue. People I'm talking to sound robotic and distorted.


    Everything else seems to work OK, but a phone kind of needs to work like a phone...


    I'll give it a week and make them swap it out until they get it right.



  • Sha D Calculating status...
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    Nov 9, 2012 1:20 AM (in response to RabTs2012)

    I bought a new iPhone 4s yesterday, sound quality was shocking. Until I took off the plastic film on the front and the back (I wanted to keep it on to prevent scratches). Sound quality is great now. Thanks for advice

  • stingraymax Calculating status...
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    Nov 9, 2012 10:22 AM (in response to joos8123)

    I am just wondering, I have this on ocasion, like in 30% of the calls I get bad voice quality. The other calls go without problems.

    is this with everybody who has this problem, or do you alway's have bad quality.


    I am going to go and adres this where I bought the phone and see what they say...

  • ahartig Calculating status...
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    Nov 9, 2012 10:28 AM (in response to joos8123)

    Went to Apple store, "genius" said I needed to reset and restore iPhone before they could do anything.  Did that this morning, first few calls after restore have been fine.  Before reset, I noticed that the robotic dropout calls only typically happened when I received incoming calls, and only some of the time.  So far so good.

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