HT5312: Rescue email address and how to reset Apple ID security questionsLearn about Rescue email address and how to reset Apple ID security questions
Currently Being ModeratedOct 21, 2012 4:36 AM (in response to bhalchandra@apple)
There are instructions on that page that you posted from :
You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
- Navigate to appleid.apple.com using your web browser.
- Click "Manage your account"
- When prompted, sign in using your Apple ID and password.
- Click Password & Security
- You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
- After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
As well as being able to edit an existing rescue email address you should be able to add one if you don't currently have one.
Currently Being ModeratedOct 23, 2012 3:29 PM (in response to King_Penguin)
it won't let you choose the "reset your security questions" if you don't have a rescue email already, and it wont let you add a rescue email with out answering the security questions.
Currently Being ModeratedNov 8, 2012 7:36 PM (in response to nsw_99)
Yeah I am having the same problem
Currently Being ModeratedNov 9, 2012 12:04 AM (in response to Sharpii)
If you can't remember the answers and you don't have a rescue email address then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)
Currently Being ModeratedDec 29, 2012 11:26 PM (in response to King_Penguin)
What happens if we've forgotten our security questions?
Currently Being ModeratedDec 29, 2012 11:47 PM (in response to Kimono77)
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Currently Being ModeratedJan 1, 2013 9:32 PM (in response to nsw_99)
we are caught in an infinite loop
Currently Being ModeratedJan 9, 2013 7:30 PM (in response to bhalchandra@apple)
Hi bhalchandra@apple ! I'm I am having the SAME problem as you!! what happened or what did you do to solve the problem? Thank you!
Currently Being ModeratedJan 11, 2013 4:59 PM (in response to karl-legate897)
Hi karl-legate897 Yesterday I resolved the problem!!! The ONLY solution of our ussue is to call to the Apple support, they will resolved the problem. You have to call and say hat is happening and they will helpt you with a Account Security team. They will able to reset your security questions ! Here are the numbers that i ussed for call: http://support.apple.com/kb/HE57
Regarads! and good luck!!
Currently Being ModeratedFeb 18, 2013 9:59 AM (in response to ivanherrera_)
can you help me please , i can not call apple
<Email Edited by Host>
Currently Being ModeratedFeb 18, 2013 10:03 AM (in response to IShreef)
Why can't you call Apple, and have you tried the suggestions in the user-tip that I linked to in your own thread : https://discussions.apple.com/docs/DOC-4551 ?
And these are user-to-user forums, another user on here won't be able to get your answers reset for you
Currently Being ModeratedFeb 18, 2013 11:57 AM (in response to King_Penguin)
I can't call apple i don't have phone just i pad
I send e mail to apple support he say i should call apple support team
I can't really , any one help me please
I can give the serial number of my device and any info.
Currently Being ModeratedFeb 18, 2013 12:14 PM (in response to IShreef)
These are user-to-user forums, nobody on here will be able to get your questions reset on your account apart from yourself. You don't have access to any phone ?