1 Reply Latest reply: Nov 9, 2012 12:23 AM by King_Penguin
tweetyl Level 1 Level 1 (0 points)

Can you retrieve your secret answers if you have forgotten them from Itunes?


iPod touch
  • 1. Re: can you retrieve your secret answers from Itunes?
    King_Penguin Level 10 Level 10 (95,175 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox) -