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Error Message - An unexpected error has occurred. Please quit and reopen keynote

2079 Views 9 Replies Latest reply: Nov 16, 2012 6:40 AM by Barry Shortt RSS
Barry Shortt Calculating status...
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Aug 28, 2012 2:02 AM

I've just bought a new MacBook Pro Retina running Mac OS 10.8.1 and installed iWork 09. There are problems with all three bundled applications.




Opening Keynote results in two-to-three diaglogue boxes with the following error message:


"An unexpected error has occurred. Please quit and reopen Keynote."


Once I've clicked through the file display opens but when I try to open a file, it unexpectedly quits and suggests sending a report to Apple.


I've tried to address this by following advice in other threads, namely:


  1. Updated to latest version of iWork supporting the MacBook Retina
  2. Restarted laptop
  3. Deleted, re-installed iWork and repeated steps 1 and 2 above
  4. Located and deleted keynote.plist file, then restarted Keynote


Pages and Numbers


No diglogue boxes on opening, but startup is very slow (on the order of a minute). The file viewer opens and when I select a file, or a new document, the viewer disappears but the file fails to open. If I click on the Pages icon, for example, the file viewer re-opens.


Any help would be appreciated.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.1)


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