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manufacturing defects on my iphone 5

1092 Views 12 Replies Latest reply: Dec 5, 2012 10:00 AM by sajat RSS
jaser121 Calculating status...
Currently Being Moderated
Nov 9, 2012 11:55 AM

bought a new iphone 5...

notice a tiny micro metal finish is missing(improer diamond cut finish)...

there is a video on you tube which shows manufacturing defects of other devices thought it was fake but i also have a similar issue...

will apple replace the product????

iPhone 5, iOS 6.0.1
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 9, 2012 11:57 AM (in response to jaser121)

    We're not fortune tellers here.  Bring your phone to Apple and find out.

  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 9, 2012 12:09 PM (in response to jaser121)

    So bring it in and see what they say.  No users here can predict what an individual Apple store genius can say.

  • JayGTO Calculating status...
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    Nov 9, 2012 12:19 PM (in response to jaser121)

    I have the same problem with my iPhone, it's a small micro chip on the bottom left corner if the front of the phone is looking at you. It's a micro chip so it doesn't quite bother me, but I know it's there. Also, I have a small piece of something black inside the screen too, which bothers the crap out of me because i can see it on top of an app icon on the icon dock at the bottm.

  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 9, 2012 12:22 PM (in response to jaser121)

    Since the iPhone warranty is NOT international, if it WERE to be replaced, it would have to be in the country of origin only.

  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Nov 9, 2012 12:34 PM (in response to jaser121)

    Well, if the Apple store will not replace it, what would you like us users here to do for you?

  • sajat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 10:00 AM (in response to jaser121)

    I am facing a similar problem here with a slight advantage. I am from New Delhi, India and so far I have rejected 6 iPhone 5's due to manufacturing defects. The first one was right at the store of the apple premium reseller. Since I opened the box there only therefore they had to replace it with a new one. The piece I got then had some hardware fault (WiFi connectivity issues with 2.4GHz WEP 2 encryption + huge battery drain). The service centre people have verfied the issue and have raised a service report. Till today I have rejected 5 iPhone 5's because they all had some or the other manufacturing defects (chips, scuffs, odd depth of the home button). This is very annoying because this could only mean one thing that apple is sending all its B grade products to India and reserving the perfect A grade units for US, UK, Europe, Australia etc (I am just guessing here).

     

    Now here's the catch, I am in touch with someone in the service issue department at Apple Singapore directly which handles escalated tickets in Asia region and still I am getting no Apple grade high quality service (post Steve Jobs era perhaps?)

     

    Advantage: I did not have to submit my iPhone to them (getting a replacement takes minimum 3 days) and since all these defected units are their fault so they have to keep sending in new units to the service centre (the courier to them comes under my name ) till I find a good unit.

     

    Frustration Level: 99999999

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