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MacBook Pro Retina display burn-in?

1275777 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • timmerk Calculating status...
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    Nov 9, 2012 11:42 AM (in response to cschmeer)

    Are you sure the Samsung screen is not an IPS screen? Apple advertises that it is here:

     

    http://www.apple.com/macbook-pro/specs-retina/

  • a.k09 Calculating status...
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    Nov 9, 2012 12:24 PM (in response to mittense)

    Sorry if this has been asked before but I couldnt read the entire thread as its too long. I have been following this and read a few posts but couldnt find any.

     

    Is anyone else with LG NOT having any issues. I got mine today and I have been running all the tests and I dont see anything. Although I read somewhere that heat may also cause this and it may develop over time.

     

    I am not sure what to do. I am planning to leave it on overnight and see what happens tomorrow. If it is present I want it to occur asap so that I can return it rather than seeing it after a month.

  • morissej Level 1 Level 1 (0 points)
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    Nov 9, 2012 12:48 PM (in response to a.k09)

    I have the issue. But it develops overtime. At first it works well. I have some many issues with Apple products since a year. They are losing it. Too focused on making money at the expense of customers. I am gradually switching to Samsung. Apple is going down.

  • masterfish11 Calculating status...
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    Nov 9, 2012 12:54 PM (in response to bridgeforth)

    bridgeforth wrote:

     

    Apple must be working on this... I got an unsolicited call from engineering, apparently from my Apple ID associated with a previous post I made in this thread. We haven't connected yet, but it's a positive sign that they're looking at this thread and trying to address the issue.

     

    I got one of these too!!! I'm going to call after work today and try and discuss and see what the deal is. techkid1000's image is ridiculous! Also, the one I posted a page and/or two back that has the ghosting OVER the screensaver.....

  • a.k09 Level 1 Level 1 (0 points)
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    Nov 9, 2012 12:55 PM (in response to morissej)

    How long did it take you to get it?

     

    I just want to make sure.

     

    Thanks

  • morissej Level 1 Level 1 (0 points)
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    Nov 9, 2012 1:12 PM (in response to a.k09)

    I bought my MBP last June when it was launched. I only have the ghosting problem now. I had the flash memory crashed after 1 month (I had it replaced). And I have the wake in issue since the beginning. A shame I tell you. I paid this computer approx 4000 euros. I am so disappointed with Apple...

  • suge Calculating status...
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    Nov 9, 2012 1:30 PM (in response to techkid1000)

    techkid1000 wrote:

     

     

    Screen Shot 2012-11-09 at 11.02.55 AM.png

    Screen Shot 2012-11-09 at 11.03.01 AM.png

    That is bloody atrocious and patently unacceptable.

  • morissej Level 1 Level 1 (0 points)
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    Nov 9, 2012 2:04 PM (in response to suge)

    By the way, I have tried to book a Genius. Not slot are offered. Overwhelmed with issues to fix... I think Apple will have to recognize soon that they have a widespread issue with quality of products on a large scale. Tim Cook will probably need to sign a few other public apology letters...

  • Vespa Mod Calculating status...
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    Nov 9, 2012 2:06 PM (in response to a.k09)

    I have a LG screen and do not have IR (tested several times) but that is not to say it won't develop it over time. I've only had my rMBP 3 weeks but still within my return period as I initiated a return on the last day and now have just over a week to return or keep it. I'm still to decide but I would struggle to wait for Rev B and can't bring myself to get a cMBP.

  • Michael Siedenbiedel Calculating status...
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    Nov 9, 2012 2:21 PM (in response to mittense)

    I got my rMBP on 11th of october and the first days I tested it on pixel errors and ghosting, because I knew that there could be problems, but everything was fine. So now, three days ago, I realized the ghosting for the first time... It increases now with every day.

     

    I have a LG Display... I'm really ****** up now... Already got a reservation at the genius bar on wednesday...

  • morissej Level 1 Level 1 (0 points)
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    Nov 9, 2012 2:31 PM (in response to Vespa Mod)

    If I were you I would think twice. Ths computer cost a premium price. If I could I would give the computer back and get a non retina computer at lower price. Or simply switch to samsung.

  • cschmeer Level 1 Level 1 (0 points)
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    Nov 9, 2012 2:35 PM (in response to morissej)

    If you go into an Apple Store and ask for an appointment at the Genius bar, you can often get one quicker than using the online system (I got mine the same day).

  • Eriksrocks Calculating status...
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    Nov 9, 2012 2:52 PM (in response to timmerk)

    timmerk wrote:

     

    Are you sure the Samsung screen is not an IPS screen? Apple advertises that it is here:

     

    http://www.apple.com/macbook-pro/specs-retina/

    The Samsung panel is a PLS (Plane-to-Line Switching) display, which is a proprietary Samsung technology that supposedly improves upon the standard IPS (In-Plane-Switching) technology. According to Wikipeida:

    Samsung claims the following benefits of Super PLS (commonly referred to as just "PLS") over IPS:

    • Further improvement in viewing angle
    • 10 percent increase in brightness
    • Up to 15 percent decrease in production costs
    • Increased image quality

    This does not mean that image retention is a "standard" feature of IPS displays, though. As many have testified there are plenty of IPS displays (desktop monitors, etc.) that do not have image retention.

     

    As for those explicitly blaming Apple, I think you are being a bit unfair. This is quite clearly an engineering problem - one that Apple did not anticipate and is going to be difficult to solve. If anything, blame LG for designing/manufacturing a faulty panel. It seems like so far Apple is making repairs when asked, and I'm not sure how they could do much more. The engineering team is probably losing sleep over this as well. It's clearly something that is going to need to be sorted out from an engineering standpoint between Apple, LG, and possibly other suppliers, and it can't be fixed overnight. I am unsurprised that the 13" models show it - they probably use a very similar design and manufacturing process as the 15" panel.

     

    If you can't live with any IR, then return the entire thing for a refund and spend your money elsewhere. Otherwise, you are just going to have to ask for a repair and work through that process. But expecting Apple to magically offer to replace everyone's displays is a bit unrealistic.

  • gfarran Calculating status...
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    Nov 9, 2012 5:21 PM (in response to Eriksrocks)

    I agree with you there is no more that Apple can do at this point that replacing the faulty screens, the problem is that in the most of the cases it seems that Apple is refusing the replacements because IR is "within specs" in their own terms and is continuing to selling as if nothing happened. So it is not a matter of just asking for a repair since the repair may be refused, and from the reports here, this is happening more often than not. Apple is responsible for testing their own products before releasing, and you are buying an Apple product here, not an LG product I think.

     

    Sadly we live in an unperfect world and is understandable that mistakes happen, and unexpected problems arise. What makes the difference in reputation and customer trust is the way you handle the problem. The problem is well known since 6 months now, and Apple had many choices as a company:

     

    - the choice of putting a halt on production with LG screens until the problem is fixed and make an official statement for customers that already purchased the faulty screens. Of course this had implied a loss for Apple with a big batch of useless LG screen stock and delayed shipments of Samsung rMBP.

     

    - the choice of consider IR is "within spec", then making an official statement on this and putting a note in the product specifications (because it is in the spec) so it is clear from start to  the customers the problems of this new technology. Of course this is not very smart for a marketing point of view, by telling people "be aware, my product has a problem" you will reduce sales, so again a loss for Apple.

     

    - the choice of telling nothing, take the money, hope that most of the customers will not see the problem (since it appears and worsens over time), then make a test that tell is "within spec" for most of the complaining except the worst cases and so limiting screen replacements for the most of the people. In the meantime put in the market a new 13 inches model with the same problems so you can sell more rMBP and continue growing the bubble. Well, in the short term it seems clear that Apple is limiting the monetary losses, but I do not see how this can have a good ending in the long term, neither for the company or its consumer base that will feel basically ripped.

     

    Companies are not charity and their purpose is to make as many profit as they can, there is nothing wrong with that.  But if there is one company in the world that could afford taking one of the "honest" options when faced with the choice between keeping their customers happy and taking the money and run, this is Apple.  They are selling their products as high-end, luxury items with margins that outclass the competition, not telling the upgrade pricings on memory and storage that charge 2 or 3 times the market price. They have a pile of cash in their accounts, as many that they can buy entire countries. And strangely they act like a sneaky company that tries to cut the losses and take as many money as they can by misleading their customers. This may be deceiving for some, even more after having spent 3000$ on a laptop... So I do not think it is unfair that affected people is blaming Apple because the way they are handling the problem, not for the problem by itself.

  • Eriksrocks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2012 5:32 PM (in response to gfarran)

    I agree, but let's not delude ourselves over how many people this is actually affecting. I would consider myself to be very acute and sensitive to imperfections in displays - I am a web designer and photographer and often notice when things are anything but pixel perfect.

     

    But it's also true that I've owned my rMBP for five months and didn't start noticing any IR until about a week ago. I'm willing to believe that most owners don't notice the problem, at least not yet. Reading about the problem and doing the checkboard test doesn't count, in my opinion.  It's a bit disconcerting to see it, but if you don't notice it organically during real-world usage I wouldn't really call it a problem.

     

    If most people don't notice it, I don't really see anything morally wrong with Apple's strategy of continuing to sell the product and handling customers on a case-by-case basis.

     

    When I go in to the Genius Bar in a couple weeks, I will be polite but make it fully clear that I consider the IR on my display to be unacceptable (I also have at least 3 dead pixels that I recently noticed, as well - and it's an LG panel). I expect that they will replace it. If they don't, then I will talk to the manager, call AppleCare, or do whatever it takes to get my display replaced. What I do expect of Apple is that they will eventually agree to replace my display (and that of anyone else who is genuinely unhappy with the state of their product), which is a reasonable request.

     

    However, expecting them to either limit their panel supply to Samsung or address this issue in some other way than an engineering fix in future product revisions is unreasonable.

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