Skip navigation

iPhone 5 Touchscreen Glitch Problem

2343 Views 12 Replies Latest reply: Mar 19, 2014 12:33 AM by AkDaytona102 RSS
jagdeepgaba Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 9, 2012 8:08 AM

These are brand new iPhone 5 phones that I received just yesterday . Right out of the box my iPhone 5 (Already update on 6.0.1 )  has touch navigation issue When i Scrolling on my iPhone 5 it stop taking Input , Input events Drop and sometimes screen also freeze..

iPhone 5, iOS 6
  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Nov 9, 2012 10:23 AM (in response to jagdeepgaba)

    Reset, hold both home and power buttons until the iPhone restarts itself, ignore the "slide to power off", let the iPhone restart itself. This ususally takes about 10 seconds of holding both buttons. See if better. If still problem, Restore iPhone with iTunes on computer, see if better. If still problem either return iPhone with receipt and everything it came with for refund or, make Genius reservation and take to Apple for resolution under Warranty.

  • Kuksenko Calculating status...
    Currently Being Moderated
    Nov 9, 2012 5:26 PM (in response to jagdeepgaba)

    Yes I'm having the same problem. As well as in photos, when your trying to zoom in, it will go out. Also wont stay zoomed in.

  • Hulkie Calculating status...
    Currently Being Moderated
    Nov 10, 2012 1:42 AM (in response to jagdeepgaba)

    Yea it happens to me too, when scrolling down things at a faster speed. It happens not only in mail or calendar, but all apps including facebook and twitter. When you scroll slowly its all good but once u start to scroll faster, the screen will not respond to the scroll eventually, it doesnt even recognize your finger until u remove it and scroll again.

  • maxwell1122 Calculating status...
    Currently Being Moderated
    Nov 13, 2012 7:20 AM (in response to jagdeepgaba)

    Same issue after multiple resets and 1 restore.

  • wbarnie Calculating status...
    Currently Being Moderated
    Dec 23, 2012 9:26 AM (in response to jagdeepgaba)

    I've had issues with scrolling and ending phone calls.  this morning i received notice for a software update.  i am now running 6.0.2.  i made a phone call and when i tried to end the call, my phone totally froze up and i couldn't do anything.  i couldn't even shut the phone down.  This is pretty disaapointing for an apple product.

  • BlueX Level 1 Level 1 (80 points)
    Currently Being Moderated
    Jun 24, 2013 10:43 PM (in response to jagdeepgaba)

    Has anyone found a solution to this problem? I'm on the latest software version and people have said it is fixed in the 6.1 update but I'm still having issues with this.

  • BlueX Level 1 Level 1 (80 points)
    Currently Being Moderated
    Jun 25, 2013 5:03 PM (in response to BlueX)

    Can someone tell me if this is a hardware issue? There doesn't seem to be a big pattern to when this occurs but it does happen more frequently each day... I've restored multiple times and little has changed. I've even tested it out on iOS 7 beta and it appears to be worse here so I'm uncertain as to what is causing this.

  • BlueX Level 1 Level 1 (80 points)
    Currently Being Moderated
    Jun 26, 2013 8:08 AM (in response to jagdeepgaba)

    I'd really like an answer to this please. I downloaded a doodle app and ran my finger across the screen and a lot if the times it wouldn't recognize the finger after a while

  • Altonios Calculating status...
    Currently Being Moderated
    Jan 12, 2014 5:33 AM (in response to jagdeepgaba)

    I currently have the same problem can someone please help find the solution.

    Thanks.

  • AkDaytona102 Calculating status...
    Currently Being Moderated
    Mar 19, 2014 12:33 AM (in response to jagdeepgaba)

    Same issues and my keyboard would freeze up, send without hitting send, the text bar would be under the keyboard, when texting it would jump out to the main text screen to my list my contacts....  Anyways I  was told it was a hardware issue and so far I've had two iPhones 5s and they both do it. My original 5s started this after the ISO 7 update and got a lot worst with the 7.1 update. I've done Soft/hard resets. Factory restores

    Completely wiping and using it as new, disassembled Facebook, turned off auto updates, location services, Siri, Java, and motion control and nothing helped. I wish Apple would fix this.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.