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Q: iPhone 5 can't send SMS - gets an error when sending SMS

People - I'm using a Sprint iPhone 5 with my local GSM chip. Everything works fine, except sending SMS.

 

All basic troubleshooting has been done: checked SMS settings, erased Network Settings, checked SMS Service # through *#5005*7672# and it is fine, restored the phone and re-checked everything above again... and nothing. :-(

 

Please help?

iPhone 5, iOS 6, Sprint model (A1429), GSM Network

Posted on Sep 29, 2012 6:01 AM

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Q: iPhone 5 can't send SMS - gets an error when sending SMS

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  • by whatheck,

    whatheck whatheck Nov 7, 2012 3:35 PM in response to oakleyextreme
    Level 5 (4,092 points)
    Nov 7, 2012 3:35 PM in response to oakleyextreme

    Make sure you are following the steps exactly as they are shown in the Apple doc -> Sprint iPhone 5: Unable to send SMS when outside the United States

     

    Follow these steps to resolve the issue:

    1. Connect your iPhone to a Wi-Fi network.
    2. Remove the non-Sprint SIM card from the device and insert the Sprint SIM card that came with your iPhone*.
    3. Wait until   "iPhone is activated" is displayed on the screen.
    4. Reinsert the non-Sprint SIM card.

     

    That fixed my iPhone.

  • by Rajee.P,

    Rajee.P Rajee.P Nov 7, 2012 8:00 PM in response to AppleStarBR
    Level 1 (0 points)
    Nov 7, 2012 8:00 PM in response to AppleStarBR

    Hi,

    Im from Sri Lanka, experiencing the same sms problem.

    I contacted all the bigshots in apple as it was mentioned in this forum

    by several people, by giving all the details and waiting for an update. is anything

    else that I can do or try beside these steps. pls help.

    thanks.

  • by Rajee.P,

    Rajee.P Rajee.P Nov 7, 2012 8:02 PM in response to whatheck
    Level 1 (0 points)
    Nov 7, 2012 8:02 PM in response to whatheck

    HI, I never got a Sprint Sim Along with my Iphone.

  • by alanzoac,

    alanzoac alanzoac Nov 8, 2012 7:11 AM in response to roman.dor
    Level 1 (0 points)
    Nov 8, 2012 7:11 AM in response to roman.dor

    Hello Roman

     

    I have the same problem , i got my iphone 5 from sprint in usa , full price ,  unlocked ,

    now im in saudi arabia using local carrier , everything is working properly except sending text message ,

    i did chat yesterday with apple team but it doesnt seem that they have an answer or solution for this issue

    can you please help me

     

    <Email Edited By Host>

  • by bacekyo,

    bacekyo bacekyo Nov 8, 2012 2:41 AM in response to AppleStarBR
    Level 1 (0 points)
    Nov 8, 2012 2:41 AM in response to AppleStarBR

    Hello I have the same problem. It does not send sms. Bought the phone on the gray market in Russia in 1500 dollars. No sim card sprint not check. Tell me where to send help?

  • by Kimross,

    Kimross Kimross Nov 8, 2012 7:06 PM in response to AppleStarBR
    Level 1 (0 points)
    Nov 8, 2012 7:06 PM in response to AppleStarBR

    Hi! I have the same case with the iphone 5, the sprint nanosim and also can't send sms. I tried following the advice of someone here to connect to a wifi then put back the sprint sim then wait for the alert that says "Iphone activated" but all i got was "Iphone not activated" then I sent an email to support@apple.com last Sunday (November 4, 2012) and all I got was an automated response providing links that address the FAQs.

    I'm getting frustrated with this problem. Please help.

  • by MashinGunMickey,

    MashinGunMickey MashinGunMickey Nov 9, 2012 4:22 AM in response to AppleStarBR
    Level 1 (0 points)
    Nov 9, 2012 4:22 AM in response to AppleStarBR

    I have the same problem since i my iphone 5 was bought. Im ****** up! Apple doesnt care because i didnt bought it straight from apple beacuse i bought it in an online shop. tried everything but my problem aint solved yet.

  • by Pentium3210,

    Pentium3210 Pentium3210 Nov 9, 2012 8:38 AM in response to AppleStarBR
    Level 1 (5 points)
    Nov 9, 2012 8:38 AM in response to AppleStarBR

    have the same problem, Sprint iPhone 5 bought full price at USA for 849$ plus tax, activated and running using my carrier call, calls in/out , 3G and Internet are working...recieving MMS/SMS are working but I can't send SMS.

     

    I sent an email to Apple support and talk with them via phone for 2 hours....still waiting!!

  • by tintupillai,

    tintupillai tintupillai Nov 9, 2012 2:35 PM in response to Avi India
    Level 1 (0 points)
    Nov 9, 2012 2:35 PM in response to Avi India

    Hi Avi. I am also from India and have bought a fully paid Sprint iPhone 5 (without contract). I am not able to activate my phone for use with an Indian carrier. I keep getting "Sim not supported" message on iTunes when connecting to activate. How did you work around this? Any suggestions? Did you call Apple Customer Care to unlock the phone? Is that what I need to do?

  • by tintupillai,

    tintupillai tintupillai Nov 9, 2012 4:19 PM in response to tintupillai
    Level 1 (0 points)
    Nov 9, 2012 4:19 PM in response to tintupillai

    also, when I bought the phone they said it will be unlocked for use outside the US.. I specifically asked them regarding carrier lock and they said it was locked to Sprint in USA but outside the US I could use any carrier. I bought the phone with the sole purpose of using it in my home country(India).

  • by Kimross,

    Kimross Kimross Nov 11, 2012 5:45 AM in response to michael.vietnam
    Level 1 (0 points)
    Nov 11, 2012 5:45 AM in response to michael.vietnam

    I'm from the Philippines by the way. I'm using my iphone 4s now with my local sim because i bought a nanosim adaptor so i can send sms and the sprint sim is in my iphone 5. I shouldn't have bought an iphone 5 so not to have this problem right now. i thought that with ios 6.0.1. that it will resolve the issue. What more can i do???

     

    <Edited by Host>

  • by MashinGunMickey,

    MashinGunMickey MashinGunMickey Nov 9, 2012 6:21 PM in response to AppleStarBR
    Level 1 (0 points)
    Nov 9, 2012 6:21 PM in response to AppleStarBR

    hey kimross, im from the philippines too! And i bought my iphone 5 and i hate it! its working fine the problem is i cant activate imessage and facetime and i cant even send sms so, FML

  • by Lmfg32,

    Lmfg32 Lmfg32 Nov 9, 2012 7:42 PM in response to AppleStarBR
    Level 1 (0 points)
    Nov 9, 2012 7:42 PM in response to AppleStarBR

    Buenas noches amigos se que estamos un poco desesperados por no poder enviar nuestros msn con los iPhone 5 en su mayoría problema causado en los de sprint, acá les traigo la solucion no es un problema de unlock solo es una confusión de cdma/gsm en el celular a1429.

    Entra en ajustes , luego te vas a mensajes, por ultimo en la opción SMS/MMS escoje la opción que diga mostrar campo asunto y también recuento de caracteres.

    Luego vete a la apps de enviar msj y escribe algo donde dice asunto un encabezado y luego tu msj en el espacio mensaje y problema resuelto éxito animo, y recuerden APPLE SI HACE PRODUCTOS DE CALIDAD

     

     

    Good evening friends we're a little desperate not to post our msn with iPhone 5 mostly caused problem in the sprint, here I bring the solution is not a problem only unlock a confusion of CDMA / GSM in the a1429 cell.

    Go into settings, then you go to messages, the option finally SMS / MMS choose the option that says show subject field and character count.

    Then go to the apps to send msg and write something that says matter a header and then your message msg in space and encourage successful problem solved, and remember IF APPLE MAKES QUALITY PRODUCTS

     

     

    Good luck

  • by asfahan,

    asfahan Nov 11, 2012 11:14 AM in response to AppleStarBR
    Level 1 (0 points)
    Nov 11, 2012 11:14 AM in response to AppleStarBR

    <Edited by Host>

  • by alamery,

    alamery alamery Nov 9, 2012 11:51 PM in response to asfahan
    Level 1 (0 points)
    Nov 9, 2012 11:51 PM in response to asfahan

    How it can be solved please?

     

    thanks

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