HT203300: If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch

Learn about If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch

Margaret.Drama

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Q: I have Windows 7, iTunes (10.7) and an iPhone 4s.

I have Windows 7, iTunes (10.7) and an iPhone 4s. Everything is up-to-date but recently I’ve been getting this message when I try to do a backup of the iPhone:

iTunes could not back up this iPhone because the backup was corrupt or not compatible with the iPhone.

I uninstalled the iTunes but even with the new version, I was still getting the same message.

Can anyone help??

iPhone 4S, iOS 5.0.1

Posted on Nov 10, 2012 6:57 AM

I have this question too

Q: I have Windows 7, iTunes (10.7) and an iPhone 4s.

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by Margaret.Drama,

Margaret.Drama Nov 10, 2012 7:32 AM in response to Margaret.Drama
Level 1 (0 points)

Nov 10, 2012 7:32 AM in response to Margaret.Drama

I did as was suggested and uninstalled everything from Apple, including iTunes, then re-installed. However, I am still getting the same message. Basically, I can't back up my iPhone 4s
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by turingtest2,

turingtest2 Nov 10, 2012 10:21 AM in response to Margaret.Drama
Level 10 (87,851 points)

Apple TV

Nov 10, 2012 10:21 AM in response to Margaret.Drama

Edit > Preferences > Devices.
Delete any backups listed.
Backup the device.

tt2
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by turingtest2,

turingtest2 Nov 10, 2012 10:39 AM in response to turingtest2
Level 10 (87,851 points)

Apple TV

Nov 10, 2012 10:39 AM in response to turingtest2

May also pay to clear out the backup folder. Details of where that is located are in the support document iTunes: About iOS backups.

tt2
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HT203300: If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch

Q: I have Windows 7, iTunes (10.7) and an iPhone 4s.

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by Margaret.Drama,

by turingtest2,

by turingtest2,

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