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MacBook Pro Retina display burn-in?

1269227 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • fxycn Calculating status...
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    Nov 9, 2012 7:42 PM (in response to Eriksrocks)

    Apple in a wrong way farther and farther

    My update

    Three months

    Four machines and Four screens replacement

    All LG with bad IR!

    If Apple isn't crazy, i is crazy!

  • fxycn Level 1 Level 1 (0 points)
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    Nov 9, 2012 7:46 PM (in response to fxycn)

    Reset views and delete replies

    Apple!good job

  • morissej Calculating status...
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    Nov 10, 2012 2:20 AM (in response to Eriksrocks)

    If you have only a few dead pixels, consider yourself lucky. For now... The entire bottom of my screen is out of order (I can't see the dock anymore). The left side of the screen starts to be affected. It deteriorates by the day now. I have plugged in another display to be able to use my computer.

  • I.V.A. Level 1 Level 1 (0 points)
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    Nov 10, 2012 2:23 AM (in response to morissej)

    What display manufacturer do you have?

    morissej wrote:

     

    If you have only a few dead pixels, consider yourself lucky. For now... The entire bottom of my screen is out of order (I can't see the dock anymore). The left side of the screen starts to be affected. It deteriorates by the day now. I have plugged in another display to be able to use my computer.

  • morissej Level 1 Level 1 (0 points)
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    Nov 10, 2012 2:27 AM (in response to Eriksrocks)

    I am sorry but I buy an Apple product not its subcomonent from various brands. They are supposed to put it together and make sure it works. This is THE MOST EXPENSIVE NOTEBOOK in the market. Not exactly the cheap DIY computer. Apple is also the largest company in the world by marketcap making obsene margins on it s customers vs. the rest of the industry. The least we can expect is a decent answer from them on such a big problem.

     

    If it was one accident I would be forgiving. But it is not. I have problems with almost all my Apple products since 2 years (except my IPAD). And the assistance is not up to the task: no slots available in the only Apple store in Paris, online assistance overwhelmed (I am right now on the waiting queue for more than 15 mn: remember Apple care is worth 350 euros!!!!). All this is simply INACCEPTABLE.

  • morissej Level 1 Level 1 (0 points)
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    Nov 10, 2012 2:55 AM (in response to I.V.A.)

    How do you find the brand of the screen? I have looked in About this MAC. Can't find it. Thanks

  • Michael Siedenbiedel Calculating status...
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    Nov 10, 2012 3:05 AM (in response to morissej)

    ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6


    Model numbers beginning with "LP" indicate an LG display while model number beginning with "LSN" correspond to Samsung displays.

  • ����MTFR���� Level 1 Level 1 (0 points)
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    Nov 10, 2012 4:11 AM (in response to morissej)

    u cant find them in "About this Mac", its all by rotery guess, btw i found that Arabic keyboard versions of MacBook Pro Retina does not have IR or lg panel all samsung! but if you want to guarantee  (I think so? and don't quote me) a samsung display the u need to go buy from: http://store.apple.com/ae/go/macbookpro/ (notice the ae in the link means UAE)

  • Kevin41269 Calculating status...

    I was at the Apple Store yesturday and they said they didn't know anything about the IR problem.  However I could produce it on 3 of the 4 rMBPs on the table.  They acted amazed!

  • SeMe1985 Level 1 Level 1 (0 points)
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    Nov 10, 2012 9:16 AM (in response to Kevin41269)

    I also talked to a Genius (Rheincenter Cologne) yesterday and they knew about the problem.

     

    I was shocked when she started this new IR Test with the black background, but my unit seemed to be really bad and even showed IR on this background.

    Now I'm waiting for a new screen, hoping that it will be a Samsung panel. She said that she cannot guarantee it will be a Samsung model and that, to a certain degree, IR is normal.

    I really hope that Apple will update their policy concerning IR.

  • shayster98 Level 1 Level 1 (35 points)
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    Nov 10, 2012 9:16 AM (in response to mittense)

    You can use this app I made to find out the maker of your display.

  • Sound Evolution Level 1 Level 1 (0 points)
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    Nov 10, 2012 10:08 AM (in response to mittense)

    After almost 3 weeks of daily use of mt rMBP unfortunately IR start to get worse

     

    I am very dissapointed, IR is very strong with the CADSOFT Egale program I use for my work.

     

    It is impossible to have a screensave when you do designwork.

     

    I do this work for almost 10 years exclusively on MAC. Also have the 27" cinemascreen (which is IPS) but never ever had anything like this IT is very dissapointing for a product I paid nearly 4300 euro for.

     

    Otherwise it is an amazing screen, but this just screws it all.

     

    Very very dissapointed.

     

    IMG_0126.jpgIMG_0127.jpg

  • noiseordinance Level 1 Level 1 (0 points)
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    Nov 10, 2012 10:40 AM (in response to mittense)

    This is a really long thread, and I appologize if this has been asked ad nauseum, but can anyone comment on whether the newest MBPr models are shipping with LG or Samsung, or is it still luck of the draw? I have a MBPr that I took to the Apple Store with a loose hinge (it's actually loose where the monitor attaches to the hinge itself, and is not fixable by tightening a screw). During troubleshooting, one of the "geniuses" scratched the tar out of the chassis with his screw driver, so now I have a scratched up MBPr with loose hinge. Apple Care is offering a replacement, but I fear getting an LG as my current unit is a Samsung. So, any thoughts? Are most of the current units LG or Samsung? 50/50?

     

    Really ashamed of purchasing from Apple, and will no doubt remember my hassles when I consider buying future products.

  • SitaCh Calculating status...
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    Nov 10, 2012 1:02 PM (in response to noiseordinance)

    Nobody knows for sure but it seems like it's a gamble as to what you will get with a new order, with maybe more people getting LGs than Samsungs, and most people seem to get Samsungs when they do screen replacements.

     

    I think shame is not a productive emotion for this circumstance. ****** off and angry is more like it - directed all at Apple. At the very least they need to be publicizing the potential for the IR if it is an issue that is not going away, which is what it seems like at this point, so that new buyers wouldn't get suckered in until it's too late. At least you'd know going into it and could decide whether that's ok for your situation.

     

    Seriously good luck with this - let us know what happens.

  • techkid1000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2012 1:32 PM (in response to noiseordinance)

    One of the "geniuses" left a screw on the table and put my laptop ontop... then pushed it over to me. "scraaatch"... there goes resale value haha. He didn't notice and when he was putting in the laptop details he wrote "minor scratches on the bottom".... I wan't to tell him "you did that".... but he wouldn't have beleived me.

    My last laptop that I took in came out with a wiggly screen as well. These "geniuses" need to be trained better :/

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