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Trackpad is not responding

981 Views 4 Replies Latest reply: Nov 24, 2012 3:58 PM by ricardomeza RSS
ricardomeza Calculating status...
Currently Being Moderated
Nov 10, 2012 9:09 PM

Hi,

 

This is my hardware:

Captura de pantalla 2012-11-10 a la(s) 23.01.04.png

 

 

And my trackpad is not working.

 

In my office I use the magic trackpad and sometimes the magic mouse but not at home, so, that's my problem, the internal trackpad just not work.

 

I have to plug an external USB Mouse to use my MBP.

 

Any recommendations?

 

 

Thanks,

RM

MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.2)
  • clintonfrombirmingham Level 7 Level 7 (26,710 points)
    Currently Being Moderated
    Nov 10, 2012 11:29 PM (in response to ricardomeza)

    Trackpads are finicky - I don't know of anything that you could do short of running an Apple Hardware Test and, even is all hardware passes, take the machine into your local Apple Store or AASP.

     

    Sorry,

     

    Clinton

  • giovannifromlondon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2012 2:00 AM (in response to ricardomeza)

    Had the same problem now resolved by the guys at the apple store free of charge, they opened and cleaned it.

    It did the trick, you got to take an appointment though at the at the genius bar.

    good luck!

  • ifixexpress Calculating status...
    Currently Being Moderated
    Nov 11, 2012 2:27 AM (in response to ricardomeza)

    Sounds like you possibly have a faulty tracker pad. Quite common on these 13" Macbook Unibodys. Iv changed quite a few of them for customers. Tell Me! When you click down on the tracker pad does it feel like its responding as it always has or does it feel like kind of sticky?

     

    If it still feels like its clicking correctly but not actually working its more likly a faulty trackerpad. If this is still under warranty I would take it in to Apple. You won't be able to do anything about it yourself as the battery is held in place with  a torx screwdriver only Apple have access to.

     

    In conclusion if all hardware tweeks have not solved, its time to take a trip to an Apple store.

    As your Macbook is not that old I really cant see it being dirt.

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