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iPhone 5 dead, but... Apple Phone Support sorted!

20625 Views 34 Replies Latest reply: Aug 28, 2013 5:43 PM by gpraines RSS
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StueyMonster Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 27, 2012 3:07 AM

My phone was at 30% when I plugged it in last night, and when i plugged it in, it made the charging sound and showed the battery icon as per normal. When I woke up this morning it was dead.  I tried it on a different socket, tried the Lightning cable in the USB port, still nothing.  I was convinced it was a lignting cable issue, as others have reported.  I filled in the Apple Support request for a "call me now" clicked next and my phone rang!  I'm talking within a second or so at the most. I spoke to a very nice lady who asked me to try a reset (hold in both buttons for 20 seconds) "yeah, like that is going to bring it back to life".  Anyway, up pops the Apple logo and my phone shows fully charged.  So no idea why my phone had died over night, as it was fully charged, but just being put down to a 1 off glitch for now.  Very impressed with the response of Apple support, which save me a trip to my nearest Apple store.

 

Great outcome.

iPhone 5, iOS 6
  • cOFLRopter Level 1 Level 1 (0 points)

    Thanks so much for this! I had the same issue just now, but after doing a reset, it showed a full battery. What a weird problem!

  • Pasulj007 Level 1 Level 1 (0 points)

    Thanks for posting! Just had the same issue this morning. my alarm didn't work since the iphone "died" overnight. It took around 12 seconds holding both buttons for the apple logo to reappear.

  • sbarton Level 1 Level 1 (0 points)

    This happend to me to (solution worked).  Plugged my iphone in last night with about 75% charge remaining....woke up this morning to a dead iphone.  I was litterely headed to the apple store after searching for this.  Glad I did.  Solution worked as described...

  • ScotchNSoda Level 1 Level 1 (0 points)

    This same exact problem just happened to me tonight.  I knew my phone had at least a 50% charge.  I picked up my phone and pressed the home button and nothing.  Pressed the lock/unlock button and nothing.  I connected my phone to the charger and still nothing. Also tried different lightning cable with no luck.  Decided to Google 'dead iPhone 5' and saw this discussion.  Holding the lock/unlock and the home buttons for about 15 seconds caused the phone to come back to life.  It booted up fine and everything so far appears to be functioning correctly.  This is the weirdest problem I've ever seen with any of my iPhones.  Never had this type of problem before.  Thanks for posting the problem and resolution.  I thought my brand new iPhone 5 died on me.

  • yalej Level 1 Level 1 (0 points)

    Just happened to me as well. It was working fine at 2 am, then when I woke up totally dead an unresponsive.  The tip above worked, but then I had to restore it from backup. Very annoying to say the least. Never happened on any other iphone I have ever owned, so I hope Apple is monitoring this. Crazy bug.

  • jaeyeon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2012 6:01 AM (in response to yalej)

    I'm having to do the same thing right now.... it was fully charged and woke up to a DEAD iphone... not responsive AT ALLL... it's annoying that we have to restore..

  • Suzyp54 Level 1 Level 1 (0 points)

    This happened to me today and found your post! It worked! Thank you sooo much

  • ArtPendragon Level 1 Level 1 (0 points)

    I am having the same problem. I don't feel they have solved the problem at all by telling us how to reboot phone, just putting a bandaid on it. This shouldn't be happening and when I talked to them they had no answer on how they are going to repair the problem.

  • jenk26 Level 1 Level 1 (0 points)

    Also happened to me, same thing, half charged,plugged in then died overnight. Reset fixed it - 100% charged. What a major software glitch!

  • davesthumb Level 1 Level 1 (0 points)

    So thankful I found this discussion.  Freaked out when my fully charged phone mysteriously went dead.  This reboot bandaid seems to be popular with a wide range of devices, not just Apple.  Wish there was a better resolution, but I will surely take it for now!

  • Avaneesh Level 1 Level 1 (0 points)

    Thank you so much. I was texting and my iphone 5 just went dead with 95% battery and wouldn't turn back on. tried holding the power and home button and in 8 seconds the apple logo came on and the phone is alright !!

  • Desley1968 Level 1 Level 1 (0 points)

    Thank you thank you. Mine just did it this afternoon, so happy I found your post. Thanks for sharing

  • TommyJ1981 Level 1 Level 1 (0 points)

    I've had this problem happen twice about 2 weeks apart.  I'm an engineer with a call rotation.  The first night it happened, I was on call and missed several alerts.  Fortunately, they weren't too serious.

     

    I called Apple Care and opened a ticket.  The rep I spoke with sent me a text that allowed me to send in diagnostics from my phone.  The battery life appeared normal.  The plan now is to make a good backup of my phone and reset it to factory defaults and see if we can get it to do anything in a day or so.

     

    I'm hoping this is a hardware issue that can be resolved by replacing my hardware.  Having this kind of software bug is very troubling, and makes me loose a little faith in Apple.  Even if it's 3rd party apps causing this problem.  What's the point of approving all the apps that go into the app store if you allow in an app that could cause this kind of issue.  Might as well have an Android phone if I have to hardware reset it on any kind of frequency.

  • mindcrime Level 1 Level 1 (50 points)

    Just bought a new Iphone for my wife at Christmas and saw this issue this morning.  The reset worked.  Hopefully Apple will come up with a patch to iOS 6 to resolve the issue. 

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