JDLee

Q: Aperture keeps prompting for my serial number...

I was cleaning some stuff off my hard drive the other day, and ever since then, every time I open Aperture, a "Licensing" window comes up asking for my name, organization, and serial number. 

 

I enter the serial number, and everything works (and my library and all of my pics are still there).  But if I close Aperture, the Licensing window pops up the next time I open Aperture.

 

Can anyone tell me what's going on?  I was pretty sure everything I was deleting from my hard drives was fine to delete, but the timing can't be a coincidence.

 

How can I fix this?

 

Thanks

iMac (27-inch Mid 2010), Mac OS X (10.6.4)

Posted on Nov 11, 2012 7:23 AM

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Q: Aperture keeps prompting for my serial number...

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  • by léonie,

    léonie léonie Nov 11, 2012 10:50 AM in response to JDLee
    Level 10 (107,210 points)
    iCloud
    Nov 11, 2012 10:50 AM in response to JDLee

    What is your Aperture version? Is your signature (iMac (27-inch Mid 2010), Mac OS X (10.6.4)) still current?

     

    Cleaning up should not cause this problem. Or did you clean up your System Library?

     

    How are you entering the serial number? Aperture is installed for all users on your mac, so the serial number is written to the System Library, not your User Library, and this requires read/write access for administrators. Do you enter your serial number using an administrator account?

     

    Also, you may have a corrupted "ProAppSystemID" file or Aperture cannot write to the System Library.

     

    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.

     

    • Quit Aperture.
    • Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    • Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    • Reenter your serial number, hopefully for the last time.

     

    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp

     

    • Use the Finder's "Go" menu

         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.

     

    Regards

    Léonie

  • by Munas,Solvedanswer

    Munas Munas Nov 12, 2012 2:38 PM in response to JDLee
    Level 4 (1,264 points)
    Mac OS X
    Nov 12, 2012 2:38 PM in response to JDLee

    Apple just issued an Aperture update (3.4.3), that should fix exactly your problem.

  • by JDLee,

    JDLee JDLee Nov 12, 2012 2:52 PM in response to Munas
    Level 1 (11 points)
    Mac OS X
    Nov 12, 2012 2:52 PM in response to Munas

    Thanks for the responses.  I was going to try leonieDF's, but it looked like quite an endeavor.  Thanks for saving me all that time!

  • by Aye Es Oh,

    Aye Es Oh Aye Es Oh Nov 12, 2012 3:00 PM in response to JDLee
    Level 2 (330 points)
    Nov 12, 2012 3:00 PM in response to JDLee

    Did it work?

  • by JDLee,

    JDLee JDLee Nov 12, 2012 3:02 PM in response to Aye Es Oh
    Level 1 (11 points)
    Mac OS X
    Nov 12, 2012 3:02 PM in response to Aye Es Oh

    Yes, that's why I marked it solved.  But maybe that wasn't clear.  I started Aperture after the update, it prompted me for my serial number again, I entered it.  I then opened and closed it twice without it prompting me again, so it seems solved.

  • by léonie,

    léonie léonie Nov 12, 2012 3:08 PM in response to JDLee
    Level 10 (107,210 points)
    iCloud
    Nov 12, 2012 3:08 PM in response to JDLee

    What a relief that this is finally fixed with the new update!

    Great news!

  • by JDLee,

    JDLee JDLee Nov 12, 2012 3:12 PM in response to léonie
    Level 1 (11 points)
    Mac OS X
    Nov 12, 2012 3:12 PM in response to léonie

    Oh, so this was a problem some people were experiencing, and this fixed it?  Your solution probably would have worked.  I just got lucky on the timing, I guess.

  • by léonie,

    léonie léonie Nov 12, 2012 3:16 PM in response to JDLee
    Level 10 (107,210 points)
    iCloud
    Nov 12, 2012 3:16 PM in response to JDLee

    It has been a problem, ever since I first started to browse this forum. I wonder, how they fixed it, and where the serial number will be stored now

  • by firdy05,

    firdy05 firdy05 Nov 13, 2012 8:42 AM in response to léonie
    Level 1 (0 points)
    Nov 13, 2012 8:42 AM in response to léonie

    I have just done the upgrading and was still prompt with the serial number. But I bought the software online an cannot seem to find the serial number anywhere.....Can anyone advise?

  • by Munas,

    Munas Munas Nov 13, 2012 8:50 AM in response to firdy05
    Level 4 (1,264 points)
    Mac OS X
    Nov 13, 2012 8:50 AM in response to firdy05

    You may try to remove Aperture completely from computer including all the preferences files and then redownload it from App Store.

  • by firdy05,

    firdy05 firdy05 Nov 13, 2012 9:08 AM in response to Munas
    Level 1 (0 points)
    Nov 13, 2012 9:08 AM in response to Munas

    Hi Munas,

     

    Many thanks. It works. Cheers.

  • by Nano_person,

    Nano_person Nano_person Nov 15, 2012 6:14 AM in response to firdy05
    Level 1 (0 points)
    Nov 15, 2012 6:14 AM in response to firdy05

    Alas, I'm still being prompted for a serial number after the upgrade.  My version of aperture was not purchased through the App Store.

  • by Aye Es Oh,

    Aye Es Oh Aye Es Oh Nov 15, 2012 9:02 AM in response to Nano_person
    Level 2 (330 points)
    Nov 15, 2012 9:02 AM in response to Nano_person

    Nano_person, did you try deleting Aperture and reinstalling it from your original media?

  • by Jeff Kuenne,

    Jeff Kuenne Jeff Kuenne Jun 8, 2013 11:24 AM in response to léonie
    Level 1 (0 points)
    Jun 8, 2013 11:24 AM in response to léonie

    leonieDF,

     

    I have the same problem with having to re-enter Serial # everytime I launch Aperture.  I also migrated to a new computer which is when the problem began.  Your post is very helpful.  I checked the /Library/Application Support/ProApps folder and did not find a ProAppsSystemID file.  Per you advice, I checked the /tmp folder and did find the file there.  BTW, I'm running version 3.4.5, version 3.4.3 doesn't seem to have solved the problem.  Is this a permissions problem or is there anything else I can do from this point? 

     

    I also purchased Aperture prior to the App store and a few versions ago, so reloading from scratch would be difficult.  Any suggestion would be appreciated. 

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