1 2 Previous Next 26 Replies Latest reply: Dec 21, 2012 7:03 AM by michaelfromcheadle
michaelfromcheadle Level 1 Level 1 (0 points)

Does anyone else have the problem of the BBC iPlayer 'restarting' when viewing a catch up program?

 

Ever since I updated to IOS 6, the latest BBC iPlayer App (ver 2.0) keeps restarting after a varied amount of time making it unusable. I have tried to contact the BBC over this matter but all I receive are electronic responses saying no individual reply to the problem can be given. I've maintained a 'watch' of the BBC iPlayer website but no updated information is given by them, or indeed any admission that there is any problem with their latest software.

 

All the other TV Apps (ITV Player, 4oD, Demand 5 & Sky Go) ALL work beautifully without any glitches so why can't the BBC do the same with their app? Over 90% of the 'reviewers' (since 19th Sept 2012) of the App at the App Store are unhappy with the software.

 

If anyone can be of any help it would be greatly appreciated. I have already done a reinstall of the app.

 

Thank you in anticipation.

 

iPad 2 (32gb, 3G, IOS 6)

BBC iPlayer App (ver 2.0 dated 4th Sept 2012 running via Home WiFi BT Infinity broadband)


iPad 2, iOS 6
  • 1. Re: BBC iPlayer 'RESTARTING' problem???
    sbsbsb Level 1 Level 1 (5 points)

    I have this problem too, it's driving me crazy.  Just tried to watch something and it restarted every few mins.  I have emailed bbc iplayer help but I don't expect a reply.  I have the same stats as you , it's happened since update to iOS 6 , never happened before that.  I have same ipad and also bt infinity,also in manchester not that I suppose that should make a difference!  I would love to get this sorted  as I use iplayer all the time.  As I said its driving me crazy.  The player bar at the bottom goes all out of sync also if I leave it to play through and when it gets to the end it just stays there but continues playing. 

    I've also tried deleting and reinstalling the iplayer app but it made no difference.

     

    Help!

  • 2. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    What truly grieves me is that the BBC haven't responded or updated the many thousands of other ipad users about the problem. I don't understand though how a minority of ipad users claim the BBC iPlayer to be excellent???

  • 3. Re: BBC iPlayer 'RESTARTING' problem???
    Peter Gillespie Level 6 Level 6 (11,750 points)

    Well mine works just fine so unlikely there is a generic problem

    Assume you have done basics as in a reset of iPad

  • 4. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    Thanks for your suggestion Peter I will give it another go. If the other TV apps work fine shouldn't the iPlayer too?

  • 5. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    Thanks again Peter but the reset hasn't cured the problem, any other suggestions?

  • 6. Re: BBC iPlayer 'RESTARTING' problem???
    Peter Gillespie Level 6 Level 6 (11,750 points)

    try deleting App and redownload from App store it may have been

    corrupted during download

    if no change

    then a restore after back up

  • 7. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    Already tried this and no joy...

  • 8. Re: BBC iPlayer 'RESTARTING' problem???
    sbsbsb Level 1 Level 1 (5 points)

    Ok, I've tried everything.  I've reinstalled I've updated with the new 6.01, thought that might help, but nothing.  I can no longer use the app.  Accessing via the website on safari is not that user friendly and doesn't hold the same amount of content.

     

    One thing though, it hasn't so far happened when streaming radio.  It may just be that the radio programmes I listen to are short and it's not as frequent a use.

     

    Anyway it's very annoying but as it doesn't seem to be a widespread problem and therefore I don't expect a fix.

     

    If you do manage to sort it out please post again.

     

     

    Thanks

  • 9. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    If you check the reviews of the iPlayer App at the App Store it seems the very poor reviews outnumber the good ones by at least 80 to 20, so it's in the BBC's interest to come up with a fix. Will keep you informed if I hear anything.

  • 10. Re: BBC iPlayer 'RESTARTING' problem???
    Mrkbutty Level 1 Level 1 (5 points)

    I have this issue too.

     

    I have noticed that it seems worse around 7am and 7:30am so I wonder if it is server side or Internet bandwidth related or could it be related to ISP?

     

    At other times of the day it's been ok.

     

    I'm with Virgin cable 100 Mbps btw.

  • 11. Re: BBC iPlayer 'RESTARTING' problem???
    Mrkbutty Level 1 Level 1 (5 points)

    Update: trying again this morning, same issue. So I tried use iplayer through safari. 

     

    Same issue in safari, video stream keeps restarting after several minutes. So this is an ios video stream issue or its server side?

     

    Could be ISP but would be unusual as other video streams work ok.

     

    I'm on Virgin Broadband, what is the consensus?

  • 12. Re: BBC iPlayer 'RESTARTING' problem???
    Peter Gillespie Level 6 Level 6 (11,750 points)

    I am on BT and have no problems what so ever at  2mbps amazingly

  • 13. Re: BBC iPlayer 'RESTARTING' problem???
    michaelfromcheadle Level 1 Level 1 (0 points)

    Well this problem is baffling but good to see your ok with it Peter and thanks for your comments. The 'vast' majority aren't and before I updated to the latest iPlayer software I was enjoying too! A friend of mine from Huntingdon is having the same problem as me but my son's girlfriend who uses her ipad with our wifi is fine but she never updated to IOS6 or the latest iPlayer upgrade. What I cannot understand is why the BBC have not commented even to say its not their software at fault, if they believe this to be the case. Again I refer to the App Store and iPlayer review section to gain a true reflection of the scale of the problem. Why is it all the other tv channel apps work seamlessly? Difficult one!

  • 14. Re: BBC iPlayer 'RESTARTING' problem???
    Mrkbutty Level 1 Level 1 (5 points)

    I did a Little mre experimentation and saw the same issue on chrome using a win7 laptop.  But here s the kicker after a stall, the browser version of iplayer continues at the correct point instead of returning to the start.

     

    I wanted to do some latency testing but I'm not sure where the iplayer streams originate.  It's not Bbc.co.uk.

     

    Let you know once I find out more...

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