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BBC iPlayer 'RESTARTING' problem???

3207 Views 26 Replies Latest reply: Dec 21, 2012 7:03 AM by michaelfromcheadle RSS
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michaelfromcheadle Calculating status...
Currently Being Moderated
Oct 29, 2012 12:37 PM

Does anyone else have the problem of the BBC iPlayer 'restarting' when viewing a catch up program?

 

Ever since I updated to IOS 6, the latest BBC iPlayer App (ver 2.0) keeps restarting after a varied amount of time making it unusable. I have tried to contact the BBC over this matter but all I receive are electronic responses saying no individual reply to the problem can be given. I've maintained a 'watch' of the BBC iPlayer website but no updated information is given by them, or indeed any admission that there is any problem with their latest software.

 

All the other TV Apps (ITV Player, 4oD, Demand 5 & Sky Go) ALL work beautifully without any glitches so why can't the BBC do the same with their app? Over 90% of the 'reviewers' (since 19th Sept 2012) of the App at the App Store are unhappy with the software.

 

If anyone can be of any help it would be greatly appreciated. I have already done a reinstall of the app.

 

Thank you in anticipation.

 

iPad 2 (32gb, 3G, IOS 6)

BBC iPlayer App (ver 2.0 dated 4th Sept 2012 running via Home WiFi BT Infinity broadband)

iPad 2, iOS 6
  • sbsbsb Calculating status...
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    Nov 8, 2012 4:23 PM (in response to michaelfromcheadle)

    I have this problem too, it's driving me crazy.  Just tried to watch something and it restarted every few mins.  I have emailed bbc iplayer help but I don't expect a reply.  I have the same stats as you , it's happened since update to iOS 6 , never happened before that.  I have same ipad and also bt infinity,also in manchester not that I suppose that should make a difference!  I would love to get this sorted  as I use iplayer all the time.  As I said its driving me crazy.  The player bar at the bottom goes all out of sync also if I leave it to play through and when it gets to the end it just stays there but continues playing. 

    I've also tried deleting and reinstalling the iplayer app but it made no difference.

     

    Help!

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Nov 11, 2012 9:52 AM (in response to michaelfromcheadle)

    Well mine works just fine so unlikely there is a generic problem

    Assume you have done basics as in a reset of iPad

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Nov 11, 2012 12:07 PM (in response to michaelfromcheadle)

    try deleting App and redownload from App store it may have been

    corrupted during download

    if no change

    then a restore after back up

  • sbsbsb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 12, 2012 2:44 PM (in response to michaelfromcheadle)

    Ok, I've tried everything.  I've reinstalled I've updated with the new 6.01, thought that might help, but nothing.  I can no longer use the app.  Accessing via the website on safari is not that user friendly and doesn't hold the same amount of content.

     

    One thing though, it hasn't so far happened when streaming radio.  It may just be that the radio programmes I listen to are short and it's not as frequent a use.

     

    Anyway it's very annoying but as it doesn't seem to be a widespread problem and therefore I don't expect a fix.

     

    If you do manage to sort it out please post again.

     

     

    Thanks

  • Mrkbutty Calculating status...
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    Nov 14, 2012 11:33 PM (in response to michaelfromcheadle)

    I have this issue too.

     

    I have noticed that it seems worse around 7am and 7:30am so I wonder if it is server side or Internet bandwidth related or could it be related to ISP?

     

    At other times of the day it's been ok.

     

    I'm with Virgin cable 100 Mbps btw.

  • Mrkbutty Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 15, 2012 11:07 PM (in response to michaelfromcheadle)

    Update: trying again this morning, same issue. So I tried use iplayer through safari. 

     

    Same issue in safari, video stream keeps restarting after several minutes. So this is an ios video stream issue or its server side?

     

    Could be ISP but would be unusual as other video streams work ok.

     

    I'm on Virgin Broadband, what is the consensus?

  • Peter Gillespie Level 6 Level 6 (10,755 points)
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    Nov 16, 2012 3:34 AM (in response to Mrkbutty)

    I am on BT and have no problems what so ever at  2mbps amazingly

  • Mrkbutty Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 21, 2012 9:51 AM (in response to michaelfromcheadle)

    I did a Little mre experimentation and saw the same issue on chrome using a win7 laptop.  But here s the kicker after a stall, the browser version of iplayer continues at the correct point instead of returning to the start.

     

    I wanted to do some latency testing but I'm not sure where the iplayer streams originate.  It's not Bbc.co.uk.

     

    Let you know once I find out more...

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