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Safari 6.0.2 problems

4335 Views 11 Replies Latest reply: Nov 13, 2012 4:09 PM by HomerinNZ RSS
HomerinNZ Calculating status...
Currently Being Moderated
Nov 11, 2012 3:34 PM

System Update put Safari 6.0.2 and Mac OS X 10.7.5 on my MacBook Pro this morning. Now Safari has no search/address bar. It has also crashed several times while I was investigating Safari Preferences. Disabling AdBlock and Do Not Track Plus did not help.

Safari, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (107,430 points)
    Currently Being Moderated
    Nov 11, 2012 5:22 PM (in response to HomerinNZ)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,430 points)
    Currently Being Moderated
    Nov 11, 2012 7:55 PM (in response to HomerinNZ)

    I'm not Apple. If you want support from Apple, go to an Apple Store or click the Support tab at the top of this page.

  • ~Bee Level 7 Level 7 (30,565 points)
    Currently Being Moderated
    Nov 12, 2012 4:20 PM (in response to HomerinNZ)

    Homer --

     

    We're all volunteer Mac users here, sharing questions and solutions.

     

    1.  Have you restarted your Mac after the update, and repaired permissions.

    2.  Have you looked at the Safari "View" menu for "Customize Toolbar" and add back the URL/Search bar?

    3.  If you go to your HOME folder > Library > Logs > Diagnostic Reports > Safari, you find the Safari crash report that you can copy and paste here.  We can take a look at it for you.

  • Linc Davis Level 10 Level 10 (107,430 points)
    Currently Being Moderated
    Nov 12, 2012 6:19 PM (in response to HomerinNZ)

    First, with regard to the missing toolbar, select View > Show Toolbar from the menu bar.

     

    As for the crash, please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.
    3. If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • ~Bee Level 7 Level 7 (30,565 points)
    Currently Being Moderated
    Nov 12, 2012 6:25 PM (in response to HomerinNZ)

    Homer --

     

    I don't see any obvious culprit, but I'm wondering if you ever put on a customized toolbar?  Like one for watching MLB games, or another site you go to often? 

  • Linc Davis Level 10 Level 10 (107,430 points)
    Currently Being Moderated
    Nov 13, 2012 2:08 PM (in response to HomerinNZ)

    Back up all data.

     

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.

     

    When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

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