3 Replies Latest reply: Nov 14, 2012 6:08 PM by Linc Davis
Rich from 1968 Level 1 Level 1 (0 points)

Recently when I open the Mail program the computer freezes up with the spinning pinwheel. It will freeze for a few minutes and then usually come back to life. I've noticed that if any email from Linked In is selected, or deleted, or opened then I am certain to get the freeze. Usually when I try to delete a Linked In email there will be an error message that the email could not be deleted after the Mac wakes up from the freeze. Any ideas?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Mail freezes when displaying or deleting messages from Linked In
    Linc Davis Level 10 Level 10 (118,050 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • 2. Re: Mail freezes when displaying or deleting messages from Linked In
    Rich from 1968 Level 1 Level 1 (0 points)

    I cleared the Console log file. Launched Mail. Selected two emails that I expected to cause trouble (from Linked In). Deleted them. The spinning pinwheel came up. After a couple of minutes Mail started responding, but I didn't see anything happen in the log file. I selected another email and deleted it. The spinning pinwheel came up again. After a while I got an error message about deleting the first two files (unable to delete) and there was activity in the log file. Over the next few minutes I continued to get episodes of spinning pinwheel and period activity in the log file. Here is the file:

     

     

    2012-11-14 8:17:46.953 PM Mail[3163]: Using V2 Layout

    2012-11-14 8:17:47.472 PM com.apple.SecurityServer[15]: Session 100013 created

    2012-11-14 8:17:54.684 PM Mail[3163]: *** -[IADomainCache init]: IA domains cache is out of date.

    2012-11-14 8:18:01.429 PM SyncServer[3171]: [0x7fb3fbc0bf70] |DataManager|Warning| Client com.apple.Mail sync alert tool path /System/Library/Frameworks/Message.framework/Resources/MailSync does not exist.

    2012-11-14 8:18:10.446 PM com.apple.backupd[3104]: Copied 12869 files (318.9 MB) from volume Macintosh HD.

    2012-11-14 8:18:10.765 PM com.apple.backupd[3104]: Using file event preflight for Macintosh HD

    2012-11-14 8:18:11.006 PM com.apple.backupd[3104]: Will copy (4.1 MB) from Macintosh HD

    2012-11-14 8:18:11.011 PM com.apple.backupd[3104]: Found 103 files (4.1 MB) needing backup

    2012-11-14 8:18:11.012 PM com.apple.backupd[3104]: 681.7 MB required (including padding), 1.53 TB available

    2012-11-14 8:18:36.521 PM com.apple.backupd[3104]: Copied 1796 files (6.6 MB) from volume Macintosh HD.

    2012-11-14 8:18:37.594 PM com.apple.backupd[3104]: Created new backup: 2012-11-14-201836

    2012-11-14 8:18:39.359 PM com.apple.backupd[3104]: Starting post-backup thinning

    2012-11-14 8:18:53.475 PM com.apple.backupd[3104]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Rich’s MB Pro/2012-11-12-213636 (8.4 MB)

    2012-11-14 8:18:56.803 PM WindowServer[79]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff

    2012-11-14 8:19:00.079 PM com.apple.backupd[3104]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Rich’s MB Pro/2012-11-12-202754 (1.6 MB)

    2012-11-14 8:19:04.380 PM com.apple.backupd[3104]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Rich’s MB Pro/2012-11-12-162632 (860 KB)

    2012-11-14 8:19:06.536 PM com.apple.backupd[3104]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Rich’s MB Pro/2012-11-12-152625 (279 KB)

    2012-11-14 8:19:08.534 PM com.apple.backupd[3104]: Deleted /Volumes/Time Machine Backups/Backups.backupdb/Rich’s MB Pro/2012-11-12-142648 (352 KB)

    2012-11-14 8:19:08.534 PM com.apple.backupd[3104]: Post-back up thinning complete: 5 expired backups removed

    2012-11-14 8:20:20.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:21:34.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:22:49.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:24:33.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:24:33.815 PM Mail[3163]: reading from /Users/rich/Library/Mail/V2/POP-rjf@pop/INBOX.mbox/B5FF1B7D-D910-4E8B-8CE6-A7D8 DF24C34F/Data/8/3/Messages/38456.emlx: Input/output error

    2012-11-14 8:24:33.816 PM Mail[3163]: error processing data: Invalid argument

    2012-11-14 8:25:48.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:25:48.025 PM Mail[3163]: reading from /Users/rich/Library/Mail/V2/POP-rjf@pop/INBOX.mbox/B5FF1B7D-D910-4E8B-8CE6-A7D8 DF24C34F/Data/8/3/Messages/38456.emlx: Input/output error

    2012-11-14 8:25:48.025 PM Mail[3163]: error processing data: Invalid argument

    2012-11-14 8:25:48.026 PM Mail[3163]: error importing message <LibraryMessage: 0x7fcb83297c30, library id: 38456 conversation 1764>, aborting

    2012-11-14 8:25:50.146 PM com.apple.backupd[3104]: Backup completed successfully.

    2012-11-14 8:25:52.588 PM com.apple.backupd[3104]: Ejected Time Machine disk image: /Volumes/Data/Rich’s MB Pro.sparsebundle

    2012-11-14 8:25:53.000 PM kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Data, flags 0, pid 3194

    2012-11-14 8:25:53.000 PM kernel[0]: AFP_VFS afpfs_unmount : We are the last mnt/sbmnt using volume /Volumes/Data 0xffffff8081562008

    2012-11-14 8:25:53.000 PM kernel[0]: AFP_VFS afpfs_unmount : We are the last volume using socket /Volumes/Data 0xffffff8081562008

    2012-11-14 8:25:53.000 PM kernel[0]: AFP_VFS afpfs_unmount : afpfs_DoReconnect sent signal for unmount to proceed

    2012-11-14 8:25:53.208 PM com.apple.backupd[3104]: Ejected Time Machine network volume.

    2012-11-14 8:26:30.629 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

    2012-11-14 8:26:44.630 PM WindowServer[79]: disable_update_likely_unbalanced: UI updates still disabled by application "Mail" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

    2012-11-14 8:27:35.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:27:35.460 PM Mail[3163]: Failed to read file /Users/rich/Library/Mail/V2/POP-rjf@pop/INBOX.mbox/B5FF1B7D-D910-4E8B-8CE6-A7D8 DF24C34F/Data/8/3/Messages/38456.emlx

    2012-11-14 8:29:08.413 PM com.apple.usbmuxd[3093]: SCEDeviceSocketCallback 0x10022de40-usbmuxd/NULL remote peer closed connection for sce 0x10022de40.

    2012-11-14 8:29:19.000 PM kernel[0]: disk0s2: I/O error.

    2012-11-14 8:29:20.190 PM Mail[3163]: Failed to write an empty prelude to file /Users/rich/Library/Mail/V2/POP-rjf@pop/INBOX.mbox/B5FF1B7D-D910-4E8B-8CE6-A7D8 DF24C34F/Data/8/3/Messages/38456.emlx

    2012-11-14 8:29:20.256 PM usbmuxd[3093]: _send_message (thread 0x100581000): Could not send message size 483: Broken pipe.

    2012-11-14 8:29:20.286 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "Mail" after 170.66 seconds (server forcibly re-enabled them after 1.00 seconds)

    2012-11-14 8:29:20.355 PM usbmuxd[3093]: AMDeviceStartSession (thread 0x100581000): Could not start session: kAMDDeviceDisconnectedError

    2012-11-14 8:29:20.355 PM usbmuxd[3093]: _AMDevicePreflightWorker (thread 0x100581000): Pair worker could not pair with device 2: 0xe8000084

    2012-11-14 8:29:22.766 PM mdworker[3185]: Unable to talk to lsboxd

    2012-11-14 8:29:22.771 PM mdworker[3186]: Unable to talk to lsboxd

    2012-11-14 8:29:22.906 PM sandboxd[3207]: ([3185]) mdworker(3185) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:29:22.917 PM sandboxd[3207]: ([3186]) mdworker(3186) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:29:23.000 PM kernel[0]: Sandbox: sandboxd(3207) deny mach-lookup com.apple.coresymbolicationd

    2012-11-14 8:29:50.355 PM com.apple.usbmuxd[3093]: stopping.

    2012-11-14 8:29:50.374 PM com.apple.usbmuxd[3212]: usbmuxd-296.3 on Jul 25 2012 at 00:28:37, running 64 bit

    2012-11-14 8:30:34.012 PM mdworker[3215]: Unable to talk to lsboxd

    2012-11-14 8:30:34.016 PM mdworker[3216]: Unable to talk to lsboxd

    2012-11-14 8:30:34.156 PM sandboxd[3217]: ([3215]) mdworker(3215) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:30:34.172 PM sandboxd[3217]: ([3216]) mdworker(3216) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:30:34.000 PM kernel[0]: Sandbox: sandboxd(3217) deny mach-lookup com.apple.coresymbolicationd

    2012-11-14 8:31:35.011 PM mdworker[3221]: Unable to talk to lsboxd

    2012-11-14 8:31:35.017 PM mdworker[3222]: Unable to talk to lsboxd

    2012-11-14 8:31:35.228 PM sandboxd[3223]: ([3221]) mdworker(3221) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:31:35.246 PM sandboxd[3223]: ([3222]) mdworker(3222) deny mach-lookup com.apple.ls.boxd

    2012-11-14 8:31:35.000 PM kernel[0]: Sandbox: sandboxd(3223) deny mach-lookup com.apple.coresymbolicationd

  • 3. Re: Mail freezes when displaying or deleting messages from Linked In
    Linc Davis Level 10 Level 10 (118,050 points)

    The boot drive is failing, or you have some other hardware fault.

    Back up all data immediately, then make a "Genius" appointment at an Apple Store to have the machine tested.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.